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Had a great experience with Alex, been using this app for years now and have recently upgraded to premium. this company has got your back when it comes to being fully compliant.
Really helpful - especially Alex and Christos. Quick to reply to messages and guided me through what I needed to do.
Their customer service is amazing! They reply almost instantly, and their app is perfect for our GDPR needs. Couldnt ask for a better app.
Excellent support from Konstantinos! Super fast response and resolution. He made some CSS adjustments to match our style and confirmed the regional versions that I wanted to apply. Highly recommended!
I've used the free version of this app for a year or so and have been very happy. Today I recognised it was causing me some site speed issues as I had not updated my usage settings to keep abreast of Shopify changes. With help from Konstantinos at Pandectes live support, I did that, and followed some recommendations he made, and my site speed improved remarkably!
Top notch app - top notch Support; thanks again Konstantinos :)
I was having an issue and Alex was a fantastic help in supporting me. We resolved the issue quickly!
We've been using the Pandectes GDPR Compliance plugin for our Shopify store, and it's been fantastic. The plugin is easy to set up and does an excellent job of ensuring our store meets all GDPR requirements. What really stands out is their support team—responsive, knowledgeable, and always ready to help. Highly recommended!
Thank you so much for your kind words and for recommending our Pandectes GDPR Compliance app! We're thrilled to hear that our app has met your expectations and that our support team has been able to assist you effectively. We're committed to providing great service and keeping your store compliant with GDPR and other regulations. If you need further assistance or have more feedback, we're just a message away. Thanks again for choosing us!
Waiting for the support for like an hour, no response despite the widget showing the support is active and they will respond fast.
We’re truly sorry for the inconvenience you experienced and for the delay in our response. We understand how important timely support is, and we regret not meeting your expectations on this occasion.
To clarify, your message came in on Sunday at 5:22 p.m., and although we strive to respond as quickly as possible even on weekends, our reply was sent almost 3 hours later the same day. The chat system does indicate that we typically respond within a minute, which reflects our average response time, but this can vary, especially on weekends when we have fewer operators available.
We sincerely appreciate your feedback and are constantly working to ensure that we provide the best possible support to all our clients. Thank you for bringing this to our attention, and we’re committed to improving your experience with us.
Best regards,
Nikos
This box ticks all the boxes and more! Had some issues making sure we were Google Consent Mode V2 compliant, got a quick reply from Christos who really went above and beyond to help us and ensured we are compliant. First class service!!
Fantastic app that helps us stay compliant globally with our website. The team will even double-check your settings to ensure that everything on your website is compliant with applicable laws.