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Their customer service is amazing! They reply almost instantly, and their app is perfect for our GDPR needs. Couldnt ask for a better app.
Really helpful - especially Alex and Christos. Quick to reply to messages and guided me through what I needed to do.
Excellent support from Konstantinos! Super fast response and resolution. He made some CSS adjustments to match our style and confirmed the regional versions that I wanted to apply. Highly recommended!
the app works perfectly. i had an issue with the cookie banner, so I reached out to the team. and the service was very professional and responsive. although the process took a pretty long time, but the team was always very patient. I appreciate the app and the help from Pandectes.
We have been using the Pandectes GDPR Compliance app for a while now, and it has been a fantastic experience. The app itself is very user-friendly, and we have not encountered any issues so far. It makes managing our GDPR compliance tasks much easier and more efficient.
What truly sets this app apart, however, is the outstanding support team. They are always ready to help with any questions or concerns. A special mention goes to Christos, who has been incredibly helpful and responsive. His assistance has been invaluable, ensuring that our experience with the app is smooth and trouble-free.
Overall, we highly recommend the Pandectes GDPR Compliance app to anyone looking for a reliable and effective solution for GDPR compliance. The excellent support, especially from Christos, makes it a top choice!
Thank you for your wonderful feedback on our Pandectes GDPR Compliance app! We are thrilled to hear that the app is user-friendly and effective in managing your GDPR compliance tasks.
We take great pride in our support team, which is comprised of the very engineers who built the app. This internal structure allows us to provide expert assistance directly from the team with the deepest knowledge of our product.
We're especially glad that Christos has been so helpful and responsive. Your kind words will certainly be passed along to him. Thank you for recommending us, and please don't hesitate to reach out if you need further assistance or have more suggestions. We're here to help!
Great customer service, they always answer almost immediatly and have always figured out a way to help us. Banner is easy to set up and with the help of the support it works perfectly now! Thank you so much!
Very quick responding and got my solution in less than 2 minutes. Big thanks to Konstantinos!
Waiting for the support for like an hour, no response despite the widget showing the support is active and they will respond fast.
We’re truly sorry for the inconvenience you experienced and for the delay in our response. We understand how important timely support is, and we regret not meeting your expectations on this occasion.
To clarify, your message came in on Sunday at 5:22 p.m., and although we strive to respond as quickly as possible even on weekends, our reply was sent almost 3 hours later the same day. The chat system does indicate that we typically respond within a minute, which reflects our average response time, but this can vary, especially on weekends when we have fewer operators available.
We sincerely appreciate your feedback and are constantly working to ensure that we provide the best possible support to all our clients. Thank you for bringing this to our attention, and we’re committed to improving your experience with us.
Best regards,
Nikos
Ales from the Support Team of Pandectes was very helpful and has great CSS skills. I had an issue with the banner wasn't visible on mobile browsers and I can't figure out myself. So, he helped through his skills resolve that problem and now it is visible on narrow devices. I really appreciate his help. Thank you very much!
This is a fantastic app If you want to keep your Shopify site in compliance with all the new US state and worldwide privacy regulations. The support is amazing. Christos tested my setup and helped me fix all the settings that I had overlooked. I highly recommend Pandectes GDPR Compliance.