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Natalie did everything she could to help me with this set up. Just few issues with server side tracking and consent but hopefully we can sort it out soon. Thank you very much or all yout time and support Natalie.
Thank you for your feedback and for highlighting Natalie’s efforts! 😊 We’re glad she could assist you with the setup. We’re committed to helping you resolve the server-side tracking and consent issues as soon as possible. If you need any further support, don’t hesitate to reach out. We’re here to ensure everything runs smoothly! 💪✨
Just upgraded from free to plus plan and customer service from Christos was most excellent. The live support is always available and I have not encountered any wait times at all. Would recommend this app to navigate the jungle of compliance.
Thank you so much for your kind words!!! 🙌 We’re thrilled to hear that Christos and our live support team were able to provide you with excellent service. 😊 Your recommendation means a lot to us, and we’re glad to be a reliable solution for navigating compliance. If you ever need further assistance, we’re always here to help! 💬✨
Amazing app and amazing service! A special thank you for Konstantinos, from the support team who guided us to improve our banner and setup. We are very happy with this app. It offers multiple integrations and translations. The Plus plan also supports Google Consent Mode. We definitely recommend!
I had an excellent experience with Konstantinos! He was extremely helpful, attentive, and quick to resolve my concerns. His support made the whole process smooth and stress-free. I highly recommend him and appreciate his dedication to great customer service. Keep up the fantastic work!
Thank you so much for your wonderful feedback! 🙏 We’re thrilled to hear that Konstantinos was able to provide you with such a positive experience and smooth process. Your recommendation and kind words mean a lot to us! We’ll keep striving to deliver the same level of excellent service. 😊✨
The app is easy to understand, set up and navigate. I don´t need to be an expert to use it. Also the support team, especially Konstantinos, are a great help. He was fast, easy to understand, patient and helped me to make the required changes. Would totally recommend!
The app is super easy to set up and we always received great help and guidance in fields we were unsure about.
The customer service is super quick to help. So far Alex and his colleagues have helped us a lot and eased our minds about privacy settings and overall compliance.
Great help I wasn’t sure everything was set up correctly and I was supported to make sure everything is working how it should be thank you
Had a great experience with Alex, been using this app for years now and have recently upgraded to premium. this company has got your back when it comes to being fully compliant.
By far the best app for this in my opinion. The reassurance to be compliant within the mind-boggling world of GDPR is worth the money with this app. Especially if like me, it's all a bit too much to get your head around. Lots of features, best of all, customer service is excellent, I have always received great help from all the advisors. Most recently I was helped by Alex, who solved a tracking related problem for me, super friendly, quick and efficient, Big thanks!!!
I've used the free version of this app for a year or so and have been very happy. Today I recognised it was causing me some site speed issues as I had not updated my usage settings to keep abreast of Shopify changes. With help from Konstantinos at Pandectes live support, I did that, and followed some recommendations he made, and my site speed improved remarkably!
Top notch app - top notch Support; thanks again Konstantinos :)