Pandectes LGPD Brasileira

Great support from Marios to be GDPR compliant

Execelente suporte do konstantino

Excellent support from Natalie. I was configuring Google Consent Mode V2 on a fairly non-standard setup — my GA4 and Google Ads run through the Shopify Google & YouTube channel rather than Tag Manager — and I needed to be sure I wouldn't end up with duplicate page views or double-counted conversions before unpausing a campaign.

Natalie answered clearly and specifically, explained exactly how Advanced consent mode behaves for visitors who decline, and pointed me to the right setting to avoid duplication. She also checked my store directly and confirmed only strictly necessary cookies were firing before consent. When a setting hadn't saved properly on my side, she spotted it and told me — which saved me from thinking I was compliant when I wasn't.

Fast, accurate, and she engaged with the actual technical detail instead of sending generic links. Exactly what you want from support when there's ad spend on the line.

My store was struggling with compliance, and we finally found a solution that worked with our nuanced architecture when installing Pandectes. Their interface is sleek, and allows you to create a flexible and beautiful cookies banner. They are constantly staying up to date and email you about any new compliance changes and their solutions that address them. Their support is AMAZING, I worked with Ermis who was knowledgeable, friendly and helpful throughout our compliance check. I appreciate their response time, instructions and support in making sure we meet legal standards for tracking.

The team at Pandectes has been exceptional from start to finish. I’ve rarely encountered a support team that is as responsive, proactive, and knowledgeable. Nikos went above and beyond throughout the implementation process, ensuring every detail was accounted for and taking the time to answer all of my questions thoroughly and patiently. His expertise was invaluable in helping us understand which requirements were necessary, which were not, and how different decisions could impact Shopify functionality. The level of support, guidance, and attention to detail provided by the team made the entire setup process seamless and stress-free.

Support is what makes it. Marios answered in minutes while I was debugging why a third-party widget wouldn't load for visitors who declined cookies. His answer was essentially "that's not us, and no whitelist will fix it" — the honest answer rather than the convenient one. It stopped me from changing settings that would have broken my compliance. Thanks Marios.

Installing the app and making sure it is doing what I want it to do is involved but with the help of Natalie, Konststantinos and Ermis and their endless patience and understanding, they helped me to get the app tuned into exactly what I needed. Fully compliant, even in CA! I would recommend this app!

Great app and excellent support. Pandectes GDPR has been very helpful for managing compliance requirements on our Shopify store, and the setup is clear and easy to follow. Ermis was especially helpful and responsive, providing clear guidance and making sure everything was properly configured. Highly recommended for any Shopify store looking for a reliable GDPR compliance solution.

Hatte Schwierigkeiten damit, die erforderliche Begleitapp zu aktivieren. Durch Unterstützung des Supportmitarbeiters Ermis war der Vorgang innerhalb weniger Minuten erledigt. Problem saß vor dem Monitor.

Herzlichen Dank für die schnelle und unkomplizierte Hilfe!

Besonders gefällt mir das Tracking innerhalb der App, um zu erkennen, aus welcher geographischen Region die Besucher kommen - ohne Wechsel in Analytics o.ä.

Jedenfalls kann ich die App uneingeschränkt empfehlen.

The app works wonderfully! It took very little time to setup and after doing further testing, works great. We had to make some custom configurations to block additional items and Konstantinos was of great help.