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Good app. Even better support. Very fast, friendly and helpfull.
After getting the privacy banner setup, I clicked the a button to review my shop for GDPR compliance. This connected to live chat with a representative named Christos, who acknowledged my request and asked for a few moments to review. After a minute or two, he returned with some follow-up questions and recommendations to improve the experience. Very much appreciated and good to know that my shop at GamrGrrlz.com meets the privacy needs going forward!
Wow, the support that Nikos provides his app customers is THE BEST! Can't thank you enough for helping me get the GDPR app dialed in. Very Satisfied once again!
We're having such a great experience with this app. Super easy to install and great customer support. The bar has a ton of customization options which allows us to maintain brand consistency. Congrats guys!
Try this app for easy GDPR banner creation. Customizable, legal text included, great customer service. Save so much time!
Need to update my review. Great and quick service with the solution to my problem. No fault of the app which is great!
Hi there aboDeinauto
Thank you for reaching out to us and for giving us such honest feedback. It's feedback like this that helps us improve our support mechanism and continue to develop and create the best product possible for our merchants.
But let's get to the point of your review. Our application provides different banner modes and based on them there is a different behaviour to the cookies of you store. This means that the mode you selected was not strict. In order to initially block non strictly required cookies until user gives consent you need to select the on of the "Decline-Only", "Accept/Decline" or the "Custom" modes.
If you would like, we can help you even further with a short call where we can show you in real time how this works. Our support team is available daily and you can also send us an email to the support@pandectes.io. By the way we have not seen any email from you so don't hesitate to contact us and we will be happy to help you anytime.
I wish you and your business every success.
Looking forward to chatting,
All the best
Nikos
I was originally on the free plan as I thought that was all I required. Having seen issue with my google ads reporting and shopify analytics not reporting the same numbers I leaned that my cookie banner and gdpr was not set up correctly but also to have the features I required I needed to upgrade my plan.
I got in touch and was greeted by Konstantinos who was literally 5 star.
he set up my banner to function better but also made sure everything was gdpr complaint for google and that tags etc were all reporting as should be.
This was vital as I needed to correctly track and report my ad campaigns.
Everything was done in less than 10 minutes and Konstantinos was extremely helpful.
5 star service and support!
I had some questions re gdpr compliance with this app and Christos was very helpful. Put my mind at ease.
Thanks to Christos, I was able to solve my issue right away without any waitings. Really perfect support!
Thank you Christos for your kind support.
Hello,
We're genuinely pleased to hear about your positive interaction with Christos! At Pandectes, every member of our team is dedicated to ensuring our users have the best experience, and it's always rewarding to hear when we've hit the mark.
Your kind words serve as a great motivation for us to continue delivering top-notch support. Remember, we're just a message away whenever you need assistance or have questions.
Thank you for being a part of the Pandectes community. Here's to your continued success!
Best wishes,
Pandectes Team
support ist gut! einbindung ist gut!
wir hatten ein kleines problem mit den cookiebestimmungen, aber man konnte uns versichern, dass alles rechtskonform ist!