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Good app. Even better support. Very fast, friendly and helpfull.
We're having such a great experience with this app. Super easy to install and great customer support. The bar has a ton of customization options which allows us to maintain brand consistency. Congrats guys!
Try this app for easy GDPR banner creation. Customizable, legal text included, great customer service. Save so much time!
Need to update my review. Great and quick service with the solution to my problem. No fault of the app which is great!
Hi there aboDeinauto
Thank you for reaching out to us and for giving us such honest feedback. It's feedback like this that helps us improve our support mechanism and continue to develop and create the best product possible for our merchants.
But let's get to the point of your review. Our application provides different banner modes and based on them there is a different behaviour to the cookies of you store. This means that the mode you selected was not strict. In order to initially block non strictly required cookies until user gives consent you need to select the on of the "Decline-Only", "Accept/Decline" or the "Custom" modes.
If you would like, we can help you even further with a short call where we can show you in real time how this works. Our support team is available daily and you can also send us an email to the support@pandectes.io. By the way we have not seen any email from you so don't hesitate to contact us and we will be happy to help you anytime.
I wish you and your business every success.
Looking forward to chatting,
All the best
Nikos
I was originally on the free plan as I thought that was all I required. Having seen issue with my google ads reporting and shopify analytics not reporting the same numbers I leaned that my cookie banner and gdpr was not set up correctly but also to have the features I required I needed to upgrade my plan.
I got in touch and was greeted by Konstantinos who was literally 5 star.
he set up my banner to function better but also made sure everything was gdpr complaint for google and that tags etc were all reporting as should be.
This was vital as I needed to correctly track and report my ad campaigns.
Everything was done in less than 10 minutes and Konstantinos was extremely helpful.
5 star service and support!
I had some questions re gdpr compliance with this app and Christos was very helpful. Put my mind at ease.
Thanks to Christos, I was able to solve my issue right away without any waitings. Really perfect support!
Thank you Christos for your kind support.
Hello,
We're genuinely pleased to hear about your positive interaction with Christos! At Pandectes, every member of our team is dedicated to ensuring our users have the best experience, and it's always rewarding to hear when we've hit the mark.
Your kind words serve as a great motivation for us to continue delivering top-notch support. Remember, we're just a message away whenever you need assistance or have questions.
Thank you for being a part of the Pandectes community. Here's to your continued success!
Best wishes,
Pandectes Team
support ist gut! einbindung ist gut!
wir hatten ein kleines problem mit den cookiebestimmungen, aber man konnte uns versichern, dass alles rechtskonform ist!
Excellent! Firstly they have great customer service, and do not hesitate to help you customize or solve any problems right away. #grateful Secondly, it is plug and play, (very easy to set up), it has good customization and tasteful fonts and colors to use. For a finicky design person like me I love that you can customize padding, alignment etc. By selecting the inexpensive second plan, you can access a fancy preferences page, where they can customize their preferences, and you can write your own explainer text there. Generally the app has a good design and feel. Lastly, it is informative. Honestly I was interested to see (because now my customers can see) what services we have tracking on the site and I'm actually noticing we might have duplicates from old code. And the dashboard shows you interesting data about opt in/out activity percentages over the last week. So it would be really easy to ab test. The best setting in my opinion is 'approve or preferences', because they need to be really determined to click into preferences, but if they are so, you can show them transparently a lot of information. They have advanced opt in parameters, for instance you can set 'take no action' to be an opt in, or if they ignore the bar and just keep scrolling and shopping you can set that as an opt in for essential cookies.
I am very happy that I got quick help to answer my questions on tracking and consent and some advice how to improve functionality of the app.