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Great customer service, helped get us Google Consent Mode V2 Compliant in just a few minutes on two different sites!
WAY to big on mobile, takes up all the space
We apologize for the issues you experienced with the banner size on mobile. We strive to provide timely support, and even though your message came in over the weekend, we responded within a few hours the same day to assist you.
We also followed up with additional information the next day. We're committed to helping our clients and regret that your review did not reflect our efforts.
Please let us know if there's anything else we can do to improve your experience.
Had a great experience with Alex, been using this app for years now and have recently upgraded to premium. this company has got your back when it comes to being fully compliant.
By far the best app for this in my opinion. The reassurance to be compliant within the mind-boggling world of GDPR is worth the money with this app. Especially if like me, it's all a bit too much to get your head around. Lots of features, best of all, customer service is excellent, I have always received great help from all the advisors. Most recently I was helped by Alex, who solved a tracking related problem for me, super friendly, quick and efficient, Big thanks!!!
The instructions were clear and concise, and I quickly knew what I should do to perfect my setup. They did a great job, especially Alex, who was very helpful.
I've used the free version of this app for a year or so and have been very happy. Today I recognised it was causing me some site speed issues as I had not updated my usage settings to keep abreast of Shopify changes. With help from Konstantinos at Pandectes live support, I did that, and followed some recommendations he made, and my site speed improved remarkably!
Top notch app - top notch Support; thanks again Konstantinos :)
We had a minor technical error, that we got immediate support with. Konstantinos was on the issue right away and fixed it in a matter of minutes – incredibly efficient and supportive.
Can only recommend!
I’ve received absolutely amazing help!
This app is truly fantastic and I couldn’t be more satisfied with the support I’ve gotten.
The team was incredibly responsive and helpful throughout the entire process. I highly recommend this app to anyone looking for something reliable and efficient.
Definitely worth a try!
I use the Pixel Integration from this GDPR Tool, but yesterday suddenly in some cases the app send the wrong data trough the pixel api. After i switch to the Consense Mode V2 the issue was gone. I report the issue, but looks like they are not able to fix it..
Thank you, RamenHeaven, for sharing your experience. We always strive to provide the best possible support and take all reports seriously.
We'd like to clarify that our integration with the Pixel API is designed to utilize the consent event as intended by the platform. Any custom implementations built on top of that are beyond our responsibility and can sometimes lead to unexpected behavior.
We did our best to assist you, including following up multiple times for specific information needed to reproduce the issue. Unfortunately, without that information, we were unable to proceed further. We remain available and committed to helping all our merchants and ensuring their needs are met in a professional manner.
We hope this clarifies the situation, and we're always here to support our users.
I've been using the Pandectes GDPR Compliance app to ensure my site is fully compliant with EU cookie regulations, and I must say, it has been a game-changer. The setup is incredibly user-friendly, and the customization options allowed me to tailor the cookie consent banner to match my brand perfectly.
A special shoutout to Natalie from their support team, who went above and beyond to help me update the cookie banner. Her guidance made the process seamless, and her quick responses ensured everything was up and running in no time.
If you're looking for an efficient, comprehensive solution for GDPR compliance, this is the app you need!