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I've used the free version of this app for a year or so and have been very happy. Today I recognised it was causing me some site speed issues as I had not updated my usage settings to keep abreast of Shopify changes. With help from Konstantinos at Pandectes live support, I did that, and followed some recommendations he made, and my site speed improved remarkably!
Top notch app - top notch Support; thanks again Konstantinos :)
The instructions were clear and concise, and I quickly knew what I should do to perfect my setup. They did a great job, especially Alex, who was very helpful.
It was really easy to install the app, and when I recently asked the customer service rep Alex to check to make sure that my store was compliant, he did it and then went the extra mile to give me some helpful setup suggestions. I wish everything about ecommerce was this easy!
We had a minor technical error, that we got immediate support with. Konstantinos was on the issue right away and fixed it in a matter of minutes – incredibly efficient and supportive.
Can only recommend!
I've been using the Pandectes GDPR Compliance app to ensure my site is fully compliant with EU cookie regulations, and I must say, it has been a game-changer. The setup is incredibly user-friendly, and the customization options allowed me to tailor the cookie consent banner to match my brand perfectly.
A special shoutout to Natalie from their support team, who went above and beyond to help me update the cookie banner. Her guidance made the process seamless, and her quick responses ensured everything was up and running in no time.
If you're looking for an efficient, comprehensive solution for GDPR compliance, this is the app you need!
Fast and excellent support. Natalie did a fantastic job in helping us and our problems where fixed in a few minutes.
I use the Pixel Integration from this GDPR Tool, but yesterday suddenly in some cases the app send the wrong data trough the pixel api. After i switch to the Consense Mode V2 the issue was gone. I report the issue, but looks like they are not able to fix it..
Thank you, RamenHeaven, for sharing your experience. We always strive to provide the best possible support and take all reports seriously.
We'd like to clarify that our integration with the Pixel API is designed to utilize the consent event as intended by the platform. Any custom implementations built on top of that are beyond our responsibility and can sometimes lead to unexpected behavior.
We did our best to assist you, including following up multiple times for specific information needed to reproduce the issue. Unfortunately, without that information, we were unable to proceed further. We remain available and committed to helping all our merchants and ensuring their needs are met in a professional manner.
We hope this clarifies the situation, and we're always here to support our users.
I’ve received absolutely amazing help!
This app is truly fantastic and I couldn’t be more satisfied with the support I’ve gotten.
The team was incredibly responsive and helpful throughout the entire process. I highly recommend this app to anyone looking for something reliable and efficient.
Definitely worth a try!
Konstantinos was super helpful when the banner wasn't showing on our site. Helped us with our coding quickly - thanks!
Does exactly what's needed, very simple to set up. Support is very helpful - thank you Natalie!