Reseñas (415)

Calificación general
4,5
Recuentos por nivel de calificación
  • El 91% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 4% de las calificaciones son de 1 estrellas
6 de febrero de 2025

Support only in English? Fine, then in English! Then we'll use a translation app if that's too much for you. We haven't had any visible conversions in the backend for over a month. Only Shopify found out that this is because of you! Would you please inform us that an update is necessary? !!!! And the support can only be reached via detours, because the popup stubbornly won't go away! We are so ...

der gute Heinrich
Austria
Casi 3 años usando la aplicación
iubenda respondió 10 de febrero de 2025

Let me start of by apologizing for your experience, that is not what we strive to provide our clients of course.

However, I do notice that you were actually helped in German ...

20 de febrero de 2025

Support from Veronika - she works for that Cookie-Consent-Tool - is the worst I have ever experienced. I wanted tiny changes in the function of the consent-tool, that most other consent tools offers automatically. We had a few weeks email-contact and it didnt help. Even a developer helped me, but a last change even he couldnt do. Veronika just repeated what she was texting in the emails and ...

hayaway GmbH
Alemania
28 días usando la aplicación
iubenda respondió 24 de febrero de 2025

Hello,

Thank you for your message. I'm sorry to hear that your experience with our product and support was not as you desired.

As we've communicated per email, what you aimed ...

2 de diciembre de 2024

I had a technical problem with a link that didn't work. Customer service responded very quickly to my request and they were able to solve my problem promptly. I am very satisfied with the customer service overall.

sevengardens.shop
Alemania
4 meses usando la aplicación
27 de noviembre de 2024

A great service and a very fast solution of a problem. Thank you very much! I am very satisfied.

Radka Sillerova Atelier
Alemania
Alrededor de 1 año usando la aplicación
30 de octubre de 2024

the support of this app is simply phenomenal. It responds quickly. The tone is consistently friendly and professional.
And the app still works.
It couldn't be better.

Herm. Stegmann GmbH
Alemania
Alrededor de 2 años usando la aplicación
21 de octubre de 2024

I was a bit upset because the cookie banner after years suddenly was not showing up anymore. However tech support solved it within few days!

earlybird coffee
Alemania
10 meses usando la aplicación
13 de enero de 2025

Great support.

rotweiss
Alemania
Alrededor de 4 años usando la aplicación
11 de noviembre de 2024

App works great and the support is actually awesome.

Pace
Austria
9 meses usando la aplicación
14 de octubre de 2024

Just miserable!
First of all, after implementing Shopify Extended Checkout at our Shop Go-Live the app didn't set the cookies probably which made it necessary to engage an agency to bug fix.
As a result, each change in the app resets the cookie settings in standard. So we need to ask the developer each time. Our agency tried to reach out to the customer service but didn't get any answer.

Also now ...

Braun Büffel
Alemania
12 meses usando la aplicación
16 de enero de 2025

Der Support reagiert schnell und zielorientiert, ist freundlich und kompetent. Die App funktioniert gut.

4Techs R&D
Alemania
Alrededor de 3 años usando la aplicación