レビュー (403)

総合評価
4.6
評価レベルごとの件数
  • 評価の91%は5つ星です
  • 評価の3%は4つ星です
  • 評価の0%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2024年7月3日

What a great support team! ⭐⭐⭐⭐⭐

The app is absolutely great and I've been using it for a long time! But then I had a mishap.

I accidentally uninstalled the app and couldn't reinstall it. That was a huge problem that I couldn't solve on my own. So I contacted support. The response was very quick. Together with support, we deleted all the remnants of the app. But an error message kept coming up.

When we got to the point where we couldn't do anything anymore, I contacted Shopify. They also had a great team on hand. We tried everything late into the night. Nothing helped. Even reinitializing the shop didn't work.

Unfortunately, I had to tell iubenda support that I had to use a different app. That was the end of the matter for me.

But now comes the point where you know that not all support is the same. They didn't stop trying to find out what the problem was! A few days later, support contacted me again and asked if I could try reinstalling the app. And what can I say? It works!

The team took the time to find a solution. Just like that. I've never experienced anything like it! When you think you've tried everything, nothing happens from support and the matter is resolved. But this is different. Now that's what I call great help!

I'm so grateful for the work you do!

I can only highly recommend the app. ⭐⭐⭐⭐⭐

Hi Pumpel - Wir drucken Kinderträume
ドイツ
アプリの使用期間:約1年
2024年7月21日

We have used this app for almost five years but have decided not to continue using it. Initially, I was very satisfied with the tech support. The first time I needed assistance, the support representative was knowledgeable and resolved my issue promptly.

However, the second time, the tech support was slow and did not address my questions effectively, unlike her colleague.

After uninstalling the app, I encountered an error on our live website. The support team did not help me resolve this issue promptly, especially when compared to the response speed of other Shopify app supports.

Overall, I am very disappointed with the service this time.

BIONUTRA
ドイツ
アプリの使用期間:3年以上
2024年8月9日

Very happy with the Customer Support Service. I had a little problem moving the Fingerprint to the Footer Menu, but I got a fast a comprehensive reply from Sahar, which resolved the issue.

Arqala
ドイツ
アプリの使用期間:3ヶ月
2024年8月30日

very capable, fast and professional support team. I highly recommend it!

Luvia Cosmetics
ドイツ
アプリの使用期間:3年以上
2024年9月19日

Ein super Support Team für das GDPR Legal Cookie Banner!

Ich hatte das Problem das der Banner im Shop nicht angezeigt wurde,nach Meldung beim Support wurde innerhalb von Minuten geantwortet und sich um das Problem angenommen.
Sie haben sich die App und meinen Shop angesehen und auch mit Gastzugang die Meta überarbeitet.
Der Fehler lag leider bei meinem Shop im Theme Code darauf haben Sie mich hingewiesen und auch Lösungsvorschläge unterbreitet.

Wenn jeder Support so arbeiten würde, wäre ich sehr glücklich.

www.buyon.at
オーストリア
アプリの使用期間:1年以上
2024年9月25日

All I have to say, very fast, effective and kind Support. Thank you

Naughtees
ドイツ
アプリの使用期間:4日
2024年9月21日

Make the Job and not expensive
Also support is cool

SUPERCOEUR
フランス
アプリの使用期間:1日
2024年8月1日

Ok, plötzlich erschien the banner nicht mehr. Und Support Team hat wirklich sofort meine emails geantwortet und auch sofort den Fehler behoben. Da kann mann nur sagen, besser gehts nicht. Danke schön an Sahar und Team

VANDAMM®
ドイツ
アプリの使用期間:2年弱
2024年7月26日

Super schneller und ausführlicher Support! Vielen Dank für deine Hilfe Sahar!

STRAYZ
ドイツ
アプリの使用期間:約2年
2024年9月13日

Sehr freundlich und hilfreich. Mein Problem wurde schnell gelöst. Danke

Schlafmodus
ドイツ
アプリの使用期間:7ヶ月