評價 (407)

整體評分
4.6
各級評分數量
  • 91% 的評分為 5 顆星
  • 3% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2024年10月30日

the support of this app is simply phenomenal. It responds quickly. The tone is consistently friendly and professional.
And the app still works.
It couldn't be better.

Herm. Stegmann GmbH
德國
使用應用程式 大約2年
2024年10月21日

I was a bit upset because the cookie banner after years suddenly was not showing up anymore. However tech support solved it within few days!

earlybird coffee
德國
使用應用程式 10個月
2024年10月14日

Just miserable!
First of all, after implementing Shopify Extended Checkout at our Shop Go-Live the app didn't set the cookies probably which made it necessary to engage an agency to bug fix.
As a result, each change in the app resets the cookie settings in standard. So we need to ask the developer each time. Our agency tried to reach out to the customer service but didn't get any answer.

Also now having problems for which I tried to contact via In-App-Support, but after one week there is no answer. I didn't even get an confirmation mail, that my request arrived.

Braun Büffel
德國
使用應用程式 8個月
2024年8月30日

very capable, fast and professional support team. I highly recommend it!

Luvia Cosmetics
德國
使用應用程式 3年多
2024年7月3日

What a great support team! ⭐⭐⭐⭐⭐

The app is absolutely great and I've been using it for a long time! But then I had a mishap.

I accidentally uninstalled the app and couldn't reinstall it. That was a huge problem that I couldn't solve on my own. So I contacted support. The response was very quick. Together with support, we deleted all the remnants of the app. But an error message kept coming up.

When we got to the point where we couldn't do anything anymore, I contacted Shopify. They also had a great team on hand. We tried everything late into the night. Nothing helped. Even reinitializing the shop didn't work.

Unfortunately, I had to tell iubenda support that I had to use a different app. That was the end of the matter for me.

But now comes the point where you know that not all support is the same. They didn't stop trying to find out what the problem was! A few days later, support contacted me again and asked if I could try reinstalling the app. And what can I say? It works!

The team took the time to find a solution. Just like that. I've never experienced anything like it! When you think you've tried everything, nothing happens from support and the matter is resolved. But this is different. Now that's what I call great help!

I'm so grateful for the work you do!

I can only highly recommend the app. ⭐⭐⭐⭐⭐

Hi Pumpel - Wir drucken Kinderträume
德國
使用應用程式 大約1年
2024年7月21日

We have used this app for almost five years but have decided not to continue using it. Initially, I was very satisfied with the tech support. The first time I needed assistance, the support representative was knowledgeable and resolved my issue promptly.

However, the second time, the tech support was slow and did not address my questions effectively, unlike her colleague.

After uninstalling the app, I encountered an error on our live website. The support team did not help me resolve this issue promptly, especially when compared to the response speed of other Shopify app supports.

Overall, I am very disappointed with the service this time.

BIONUTRA
德國
使用應用程式 3年多
2024年8月9日

Very happy with the Customer Support Service. I had a little problem moving the Fingerprint to the Footer Menu, but I got a fast a comprehensive reply from Sahar, which resolved the issue.

Arqala
德國
使用應用程式 3個月
2024年9月19日

Ein super Support Team für das GDPR Legal Cookie Banner!

Ich hatte das Problem das der Banner im Shop nicht angezeigt wurde,nach Meldung beim Support wurde innerhalb von Minuten geantwortet und sich um das Problem angenommen.
Sie haben sich die App und meinen Shop angesehen und auch mit Gastzugang die Meta überarbeitet.
Der Fehler lag leider bei meinem Shop im Theme Code darauf haben Sie mich hingewiesen und auch Lösungsvorschläge unterbreitet.

Wenn jeder Support so arbeiten würde, wäre ich sehr glücklich.

www.buyon.at
奧地利
使用應用程式 1年多
2024年9月25日

All I have to say, very fast, effective and kind Support. Thank you

Naughtees
德國
使用應用程式 4天
2024年9月21日

Make the Job and not expensive
Also support is cool

SUPERCOEUR
法國
使用應用程式 1天