Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, robust functionality, and excellent customer support. They find it easy to set up and effective in managing cookies, aiding in GDPR compliance. Despite minor issues with the banner editor, its customization options are well-received. The support team is praised for their quick responses and multilingual solutions. It's seen as good value for money and maintains performance after theme updates.

Edited February 5, 2024

After encountering a problem, the support team resolved everything. We are all human, and issues can arise. I understand that and can recommend the app.

Acqua Alpes
Austria
Almost 4 years using the app
iubenda replied January 31, 2024

Hello,

I'm very sorry for the experience you've had with our customer support team. Unfortunately you needed us in a time of an organisational change that was accompanied by various cases of illness within our small support team. This is no excuse, but we do hope it'll provide you with a bit more context.

In the end, coincidentally, we responded to you with the solution to your issue literally 20 minutes after this review went live. However, I'm extremely sorry it had to come to the point where you felt the need to post a review about the slow support, and sincerely hope that now the problem has been resolved your experience with us will improve.

November 7, 2023

I just wanted to take a moment to express my sincere thanks to your support team for the excellent support you've provided. Following a recent update to our theme, we experienced a glitch with the cookie banner application and your team's quick and effective resolution was nothing short of exemplary.

Rosenstaub
Germany
Over 3 years using the app
December 5, 2023

Ich muss sagen, hier läuft der Service Support richtig richtig gut! Die Mitarbeiter lassen die Kunden nicht warten und antworten per Mail wenn irgendetwas nicht funktionieren sollte. Der Support war sehr höflich zuvorkommend! Wer sich gerne eine Cookie App mit Anbindung holen möchte, ist hier an der richtigen Stelle!

airballo
Germany
12 days using the app
October 31, 2023

Nach einem Theme Update brauchte ich Hilfe vom App-Support – dieser hat mein Anliegen nach nur wenigen Tagen komplett und zu meiner vollsten Zufriedenheit bearbeiten können. Thanks a bunch, great support!!

Merry and Bright®
Germany
Almost 3 years using the app
January 2, 2024

Top Support von Dennis ... hat mir bei den Cockies superschnell und kompetent weitergeholfen. Bin sehr happy, kann ich nur empfehlen!

InfiniteDesignsDE
Germany
4 days using the app
November 21, 2023

Tolle funktionale App und das zum besten Preis. Und der Kundensupport ist unglaublich, er hat mir geholfen meinen Code zu bearbeiten um meinen Shop DSGVO konform zu machen. Was für ein Einsatz!

ATBULL
Germany
10 days using the app
September 28, 2023

Banner editor is a little buggy and not that responsive but other than that the app works great, the support is also helpful and fast.

FINESSION
Germany
About 2 months using the app
November 2, 2023

Funktionierte seit längerem super.
Die neuerliche Umstellung von Brooklyn Theme auf Dawn hat nicht geklappt. Der Support hat mir in wenigen Minuten geholfen. Jetzt läuft alles wieder, wie gehabt.

mediarath - Martin Damrath
Germany
Over 2 years using the app
October 16, 2023

Great support! Ich wollte ein zusätzliches Code snippet einbauen und der Support hat meinen code noch verbessert, und eingebunden.

Hier ist man sehr gut aufgehoben!!

TRUEPRODIGY
Germany
12 months using the app
July 17, 2023

Simply great customer support! I had a problem marking an age verification cookie as essential. The guys fixed it in no time and were always polite and happy to help.

Destillerie Brunner
Austria
About 1 year using the app