GDPR Legal Cookie by iubenda , 379 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, robust functionality, and excellent customer support. They find it easy to set up and effective in managing cookies, aiding in GDPR compliance. Despite minor issues with the banner editor, its customization options are well-received. The support team is praised for their quick responses and multilingual solutions. It's seen as good value for money and maintains performance after theme updates.
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After encountering a problem, the support team resolved everything. We are all human, and issues can arise. I understand that and can recommend the app.
Hello,
I'm very sorry for the experience you've had with our customer support team. Unfortunately you needed us in a time of an organisational change that was accompanied by various cases of illness within our small support team. This is no excuse, but we do hope it'll provide you with a bit more context.
In the end, coincidentally, we responded to you with the solution to your issue literally 20 minutes after this review went live. However, I'm extremely sorry it had to come to the point where you felt the need to post a review about the slow support, and sincerely hope that now the problem has been resolved your experience with us will improve.
Wir sind sehr zufrieden. Hatten ein Problem beim Wechsel unseres Templates. Haben aber innerhalb von 24h geholfen bekommen. Sehr netter Support. Vielen Dank!
Great customer service!
I just wanted to take a moment to express my sincere thanks to your support team for the excellent support you've provided. Following a recent update to our theme, we experienced a glitch with the cookie banner application and your team's quick and effective resolution was nothing short of exemplary.
Liebs beeclever Team, habt ihr schon eine Lösung für Google Consent Mode? Lieder kann man eurer Tool noch nicht mit dem Google Tag Manager verbinden. Ich bin wirklich mit eurer App zufrieden aber leider musste ich mir eine alternative suchen die mit Google kompatibel ist. Sobald ihr ein Update zum google consent mode haben, würde ich sofort zu euch zurück wechseln
Hallo, vielen Dank für Ihre Nachricht und freundlichen Worte! Wir erwarten, dass wir unsere native Integration von Google Consent Mode v2 innerhalb von 2 Wochen veröffentlichen werden. Ich habe Ihre E-Mail-Adresse notiert und werde mich bei Ihnen melden, sobald die Integration live ist.
Ich wünsche Ihnen einen schönen Tag!
Ich muss sagen, hier läuft der Service Support richtig richtig gut! Die Mitarbeiter lassen die Kunden nicht warten und antworten per Mail wenn irgendetwas nicht funktionieren sollte. Der Support war sehr höflich zuvorkommend! Wer sich gerne eine Cookie App mit Anbindung holen möchte, ist hier an der richtigen Stelle!
Price doesn't match
I'm sorry to hear that. Would you like to expand on your thoughts and issues so that we can see if we can help you find more value within our app?
We'd be happy to help, just reach out to us via the 'Get Support' button in the app.
Top Support von Dennis ... hat mir bei den Cockies superschnell und kompetent weitergeholfen. Bin sehr happy, kann ich nur empfehlen!
Nach einem Theme Update brauchte ich Hilfe vom App-Support – dieser hat mein Anliegen nach nur wenigen Tagen komplett und zu meiner vollsten Zufriedenheit bearbeiten können. Thanks a bunch, great support!!
Banner editor is a little buggy and not that responsive but other than that the app works great, the support is also helpful and fast.