Gecko Dropshipping

Hi there,

Thank you for your feedback, and we sincerely apologize for the experience you’ve had with the Gecko app. We fully understand how frustrating it can be when the platform feels difficult to navigate, especially for new users, and when key functions do not work as expected.

We would also like to clarify that after you contacted us via WhatsApp, our support team has been in touch with you and has assisted in resolving the issues you encountered. We truly appreciate your patience throughout the process.

At the same time, we take your feedback very seriously. Your comments around onboarding guidance, product import processes, and overall usability reflect areas we are actively working to improve. Enhancing the user experience and making the platform more intuitive are key priorities for us.

We remain committed to continuously upgrading the system and providing better support to all our users. Thank you again for your honest feedback — it helps us move forward and do better.

If you need any further assistance, please feel free to contact our support team at any time.

Best regards,
Gecko Team