Geolocation ‑ GLC
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設定麻煩，客服態度惡劣
O aplicativo era muito bom. Agora no plano gratuito ta permitindo apenas 1 idioma.
Hi ZALCEN admin,
Thank you for taking the time to share your feedback. We truly appreciate your earlier support and are sorry to hear about your recent disappointment.
When we first launched the app, it was in its early stage with a more limited feature structure. Over time, we have continuously invested in improving the app by adding more advanced features, enhancing performance, and strengthening overall stability to provide a better and more reliable experience for all users.
To sustainably maintain and further improve the app’s quality, infrastructure, and ongoing development, we have implemented a revised pricing structure. Under the current Free plan, one language is included. For stores that require multiple languages and more advanced functionality, our Premium plans are available. Each plan is structured to align with different business needs and usage levels.
We would also like to inform you that we are currently running a promotional program that allows you to enjoy the full app experience for one month at only $1. This provides an opportunity to explore the Premium features and determine which plan best suits your store’s requirements.
Please understand that this pricing structure supports the continuous improvement, maintenance, and long-term sustainability of the app. Our goal is to ensure we deliver consistent value and high-quality service to all merchants.
If you would like assistance selecting the most suitable plan or have any questions, we are more than happy to help.
Kind regards,
Sarah
GLC Team
very bad
There are bugs when using it. It cannot be saved according to the established settings. It keeps reporting errors. It is a very bad experience. I consulted customer service for help, but no one helped and no one replied. I would rather spend money to solve the problem than have problems when using it for free.
Update: This is absolutely rubbish. After I shared my actual usage review, they blocked my access. Luckily, I had changed the settings before, otherwise this wouldn't have fixed the issue. I've never used such a heartless plugin before. They don't solve the problem, they only solve the problem for the person who raised it.
Also Kostenfreie App anbieten und dann direkt nach der Installation Gebühren verlangen....?
Dear happybrush store admin,
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration regarding our app’s pricing structure.
We would like to clarify that our app offers both Free and Premium plans, and this information is transparently displayed on the Shopify App Store listing before installation.
After reviewing your case, our system automatically identified your store as belonging to the Premium plan category. For stores under this category, the Free plan is not available, and the applicable subscription plan is assigned automatically by the system.
We completely understand how this may have been unexpected, and we truly appreciate you bringing this concern to our attention. Feedback like yours helps us improve the clarity of our communication and onboarding experience.
I hope our explanation is clear and understandable to you.
Thank you again for your feedback and understanding.
Best regards,
Sarah
Gelacy Support Team
Not a free option, forcing me to select a paid option
Dear Beelyra store admin,
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration regarding our app’s pricing structure.
We would like to clarify that our app offers both Free and Premium plans, and this information is transparently displayed on the Shopify App Store listing before installation.
After reviewing your case, our system automatically identified your store as belonging to the Premium plan category. For stores under this category, the Free plan is not available, and the applicable subscription plan is assigned automatically by the system.
We completely understand how this may have been unexpected, and we truly appreciate you bringing this concern to our attention. Feedback like yours helps us improve the clarity of our communication and onboarding experience.
I hope our explanation is clear and understandable to you.
Thank you again for your feedback and understanding.
Best regards,
Sarah
Gelacy SupportTeam
Scam!! Avoid this App!
very complicated to use, zero support , they never answer you !! ok a NEW UPDATE to this review !! so not only they replied to my email weeks after i sent the email , now they are saying they sent multiple emails and thats not true ,,, i am not a person who usually leave bad reviews but some respect to us and for our time !!!
Hi there,
We’re sorry to hear about your experience. However, our records show that we reached out to you multiple times via email but never received your reply. Without your response, we weren’t able to assist further.
We’d love another chance to support you. Please reinstall the app and respond to our follow-up email so our team can help you step by step and resolve any issues quickly.
Regards,
GLC Team
Free version keeps prompting me to download and install a chrome app otherwise the geolocation options stay greyed out. Unusable
This app raises multiple red flags.
First, the list of permissions it requires is far beyond what’s reasonable for a simple currency converter. It asks for access to sensitive customer and store data (names, emails, addresses, order details, etc.) that have nothing to do with price conversion. That feels excessive and unnecessary.
Second, the app won’t actually run unless you download a Chrome browser extension. This is not normal for Shopify apps. Browser extensions can access everything you view in your browser, which creates additional privacy and security concerns. A properly built Shopify app should work within Shopify itself, without merchants needing to install external extensions.
Overall, the combination of overreaching permissions and dependence on a browser extension makes this app feel unsafe and poorly designed. I cannot recommend it.
Hi there,
We’re sorry to hear about your experience. However, our records show that we reached out to you multiple times via email but never received your reply. Without your response, we weren’t able to assist further.
We’d love another chance to support you. Please reinstall the app and respond to our follow-up email so our team can help you step by step and resolve any issues quickly.
Regards,
GLC Team
