Geolocation ‑ GLC
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Quick and great service, their customer service is really good! Great app, easy to use and looks good!
Faced a problem, contacted support and Henry impressed us with quick response and quick resolution. Highly recommended! 5stars*****!
very complicated to use, zero support , they never answer you !! ok a NEW UPDATE to this review !! so not only they replied to my email weeks after i sent the email , now they are saying they sent multiple emails and thats not true ,,, i am not a person who usually leave bad reviews but some respect to us and for our time !!!
Hi there,
We’re sorry to hear about your experience. However, our records show that we reached out to you multiple times via email but never received your reply. Without your response, we weren’t able to assist further.
We’d love another chance to support you. Please reinstall the app and respond to our follow-up email so our team can help you step by step and resolve any issues quickly.
Regards,
GLC Team
Ho avuto unpo problema mentre face traduzione manuale che vi ho spiegato
Dear Nar Blu store admin,
We’re sorry for the inconvenience you experienced with the currency selector on mobile.
After checking our system, we were unfortunately unable to locate any support ticket related to this issue, so we could not assist you in a timely manner. We sincerely apologize for that experience.
Could you please reinstall the app and reach out to our support team again? We would be happy to investigate the issue further and help ensure the multiple currencies display correctly on your store.
Best regards,
GLC Geolocation Team
Good App with much potential but is translate the Checkout Button in de German lanfuage not correct. I tried to reach out to the support team but nobody is avaivable or responded. This is sad.
Dear DayRoutin store admin,
We’re sorry to hear that your experience did not fully meet your expectations.
Upon reviewing your support ticket, we can confirm that our team responded promptly and made every effort to assist you throughout the process. The issue regarding the German translation for the Checkout button was successfully resolved by our support team.
We always strive to provide timely and dedicated support to all merchants, and we truly regret if the experience gave you a different impression.
Best regards,
GLC Geolocation Team
best app
Is not FREE why write free apps !
GLC is a wonderful App to provide multi-language and multi-currency support. Their support team is also very helpful, thank you Lucy for your prompt support and resolving my queries.
Not a free option, forcing me to select a paid option
Dear Beelyra store admin,
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration regarding our app’s pricing structure.
We would like to clarify that our app offers both Free and Premium plans, and this information is transparently displayed on the Shopify App Store listing before installation.
After reviewing your case, our system automatically identified your store as belonging to the Premium plan category. For stores under this category, the Free plan is not available, and the applicable subscription plan is assigned automatically by the system.
We completely understand how this may have been unexpected, and we truly appreciate you bringing this concern to our attention. Feedback like yours helps us improve the clarity of our communication and onboarding experience.
I hope our explanation is clear and understandable to you.
Thank you again for your feedback and understanding.
Best regards,
Sarah
Gelacy SupportTeam
A great solution for businesses targeting multiple markets, as it helps deliver the right language and currency to each visitor based on their location. Makes the shopping experience smoother and more personalized.
