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The print quality is very low. Some products have smudged ink, and it's clear they will wear out after just a few washes. It took a long time to arrive, and I imagined that for the price, the product would be much higher quality. I can't offer this level of quality to my customers. High cost, slow delivery, and poor quality.
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations, particularly regarding print quality, durability, and delivery times. This is certainly not the standard we aim to deliver, and we understand why this would be disappointing when offering products to your own customers.
While production quality and delivery timelines can vary depending on the product and fulfillment location, we take concerns about print quality very seriously and continuously work with our partners to improve consistency and outcomes.
If you’re open to it, our team would appreciate the opportunity to review this feedback in more detail. You can reach us directly at apifeedback@gelato.com
.
Thank you again for taking the time to leave a review.
Kind regards,
Michal
Gelato Support Team
constant payment issues when i have a positive balance and auto replenish set up.
Customer service takes over a week to respond. Printful isn't great but go back to it because Gelato is worse
Hi there,
Thank you for sharing your feedback - we're sorry for the poor experience you had and for the delayed resolution of your payment issues.
I would like to clarify that the payment problems occured because automatic top-ups were not enabled, which caused the orders to fail due to insufficient balance in the Gelato Wallet.
We have also contacted you internally with more details.
Best regards,
Andrzej
Gelato Support Team
Almost 2-3 years with Gelato and I'm really disappointed with the new prices. No way you can make a margin with this prices. Especially the framed posters
Hi there,
Thank you for sharing your feedback with us, we really appreciate it. I'm sorry to hear about the impact our recent price changes had on your business.
I would kindly recommend checking out our new Gelato+ deal as the product discounts we offer, along with other features, can be really beneficial.
If you have further questions please contact us at apifeedback@gelato.com - we would love to improve your experience to 5-stars.
Best regards,
Andrzej
Gelato Support Team
Very poor experience with customer service. Issues with not updating stock and out of stock orders being placed. Lack of communication with support, refusing to refund even when I showed previous communications stating the items were out of stock. The following day advised it was out of stock like I had stated, blamed the app for not working and I stated i wasnt receiving information from the app.
Overall a stressful experience, while quality was good I wont be using them in the future.
ich habe mir ein produkt zusenden lassen und ich muss sagen tolle umsetzung. Design super genauso hab ich mir das vorgestellt. Die Versand zeit war leider etwas länger. Aber das warten hat sich gelohnt. Danke
Hallo,
Vielen Dank für Ihre 5-Sterne-Bewertung und das tolle Feedback!
Es freut uns sehr zu hören, dass Sie mit dem Produkt, dem Design und der Umsetzung so zufrieden sind und dass alles Ihren Erwartungen entsprochen hat. Gleichzeitig danken wir Ihnen für Ihre Geduld in Bezug auf die etwas längere Versandzeit, umso mehr freut es uns, dass sich das Warten für Sie gelohnt hat.
Vielen Dank für Ihr Vertrauen in Gelato. Wenn wir Sie künftig unterstützen können, sind wir jederzeit gerne für Sie da.
Freundliche Grüße,
Michal
Gelato Support Team
Super app et très réactif en cas de problème de livraison
Bonjour,
Un grand merci pour cet avis 5 étoiles !
Nous sommes ravis d'apprendre que vous trouvez notre application "Super" et que vous appréciez la réactivité de notre équipe en cas de problème de livraison.
Votre succès est notre priorité, et nous mettons tout en œuvre pour que la production et la logistique se déroulent aussi bien que possible, même lorsque des imprévus surviennent.
Merci de faire confiance à Gelato !
Cordialement,
Michal
Gelato Support Team
reibungslose integration, guter support, gute qualität!
Hallo!
Vielen Dank für Ihr Feedback.
Es freut uns sehr zu hören, dass Sie mit der Integration, unserem Support und der Qualität der Produkte zufrieden sind. Wir arbeiten stetig daran, diese Standards für unsere Partner beizubehalten.
Vielen Dank für Ihr Vertrauen in Gelato.
Beste Grüße,
Michal
Gelato Support Team
Super easy to handle, the dashboard gives a clear oversight. I work with Gelato now for two days and I like that I can add the designs in bulk (but not the Label - inner neck?), the price editor with the shipping cost, very practical. It has a AI Mockup image creator and the images are very good, and an AI editor for title and description. I decided to work with Gelato, because it is based in Germany for me as a European based store a pluspoint. Let's see how it works further.
Hi there,
Thank you so much for your positive rating! We truly appreciate your support and are glad to know you’re happy with our service.
Let us know if we can help you with anything.
Best regards,
Andrzej
Gelato Support Team
I tried Printful for my art prints and found it difficult to use for someone not technically inclined. Gelato is much easier to use and works seamlessly with Shopify. I also like that they use Giclee printing 12 color for the prints. I'm waiting to receive my samples. They are also more environmentally friendly printing and shipping worldwide.
Hi Lana,
Thank you for the 5-stars! We're happy to see that it was easy for you to setup everything with Gelato - that's what we're striving for.
Please let us know in case you have any questions or concerns, we're here to help!
Best regards,
Andrzej
Gelato Support Team
Simple à connecter à Shopify, catalogue attractif avec une bonne diversité de produits.