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perfectamundo !!! gelato should win an award for best business model. i am hoping for big things to come in 2024 for gelato and their customers worldwide. SPACEJET STUDIO director henri dowd was fortunate to discover gelato and this amazing pod cybernetic direct to garment process which is just perfect for artist. gelato puts the life back into creative ecommerce. thankyou genius at work.
Hello,
Thank you so much for your incredibly positive feedback! We're thrilled to be part of your creative journey at SPACEJET STUDIO. It's our aim to provide innovative and efficient solutions for artists and businesses, and your support means the world to us. Here's to a fantastic 2024 filled with creativity, success, and many more amazing creations. If there's ever anything you need or want to share, feel free to reach out.
Wishing you continued success and inspiration,
Bartosz
Gelato Support Team
Gelato is the BEST. Excellent quality. Excellent customer service. LOVE doing business with you!
Hello,
Thank you for your enthusiastic feedback! We're thrilled to hear that you're having a great experience with Gelato. If there's anything specific you love or if you have any suggestions for improvement, feel free to share.
We appreciate your support and look forward to continuing to serve you,
Bartosz
Gelato Support Team
Love Gelato for it's products and easy to use.
Hi,
Thank you for your wonderful feedback! We're thrilled to hear that you love Gelato for its products and user-friendly interface. Providing high-quality products and a seamless user experience are top priorities for us, and we're delighted that we've met your expectations. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way.
Warm regards,
Michal
Gelato Support Team
Ottima
Ciao,
Grazie mille per esserti preso il tempo di lasciare una recensione a 5 stelle! Il nostro team è disponibile 24 ore su 24, 7 giorni su 7, se hai bisogno di assistenza.
Distinti saluti,
Bart
Gelato Support Team
I was loving Gelato, everything was working fine and now all of a sudden, every time I try and press the 'sync products' button, it loads to 10% and then freezes and fails, this has been happening for the past 48 hours.
Hi,
Thank you for taking the time to share your feedback with us.
I am sorry to hear about the technical issues you've experienced. I have checked that we are already in contact and this issue is being investigated with our technical team. We will keep you posted directly for updates. We strive to ensure that our customers receive the best possible experience. If there is anything else we can make your experience 5-star, please let us know.
Best regards,
Michal
Gelato Support Team
I am starting an PoD brand and have been shopping around. I tried both printful and gelato. Today I received my Gelato test garments and let me tell you I was shocked at how bad they were. I ordered a t-shirt and hoodie with a simple thistle design, the garments came loose in a paperbag, no individual wrapping and they were creased beyond belief. The embroidery didn't match the previews and when I contacted customer support I was told how they were packaged and the quality of the embroidery was as intended. These reviews are paid for I have no doubt. If you are starting a PoD brand I would look elsewhere or pay the money to find out yourself.
Hi,
Thank you for sharing your experience with Gelato, and we sincerely apologize for any disappointment you've encountered.
We have thoroughly reviewed the design and embroidery concerns with our quality and design teams. We recommend considering adjustments to the design for optimal embroidery results. Additionally, we acknowledge the packaging issue and have reported it internally for improvements.
We have reached out to you directly via email to offer a suitable solution and address the specific issues you've raised. Your feedback is invaluable to us, and we are committed to resolving this matter to your satisfaction. If there's anything else you'd like to discuss or if you have further concerns, please feel free to respond to our email. We appreciate your understanding as we work towards a resolution.
Best regards,
Michal
Gelato Support Team
EASY SIMPLE GOOD
Hi,
Thank you so much for your kind review! We're glad to hear that you found our Shopify app easy to use and straightforward. Our goal is to provide a seamless experience, and we're delighted that you found it to be so. Should you ever need any assistance or have questions, please don't hesitate to reach out. We're here to help ensure your experience remains positive and hassle-free.
Best regards,
Michal
Gelato Support Team
Exacly what I needed and so easy to use!
Hello Vanessa,
Thanks for taking the time to share your thoughts with us! It's fantastic to hear that our platform is exactly what you needed and that you find it easy to use. If there's anything else you need or if you have any questions please don't hesitate to reach out. We value your support.
Best regards,
Bart
Gelato Support Team
Once again this site is locking up and not efficiently letting me add new products. I've ruled out a problem with my internet.
Hi,
We're truly sorry to hear about the difficulties you've experienced with our Shopify app. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience this issue has caused. We understand the importance of efficiently adding new products, and we're committed to resolving this issue promptly. I've reached you directly via email to assist you further. We appreciate your patience and understanding as we work to improve your experience.
Best regards,
Michal
Gelato Support Team
Todo excelente!!!
Hola,
¡Gracias por tus comentarios! Nos alegra saber que tuvo una excelente experiencia con nosotros. Si hay algo más con lo que necesita ayuda o si tiene más comentarios que compartir sobre su experiencia al usar Gelato, no dude en contactarnos. ¡Estamos aquí para apoyarte en cada paso del camino!
Saludos cordiales,
Bart
Gelato Support Team