Anmeldelser (1.089)
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Gelato solves all the difficult parts I had with my business. Now, I don't have any thing to manage related to logistic.
The integration is quite easy and save me a lot of time !
Hi, thank you for your review! We're grateful you're content with our integration and service and will continue to support you and your business whenever you need us. We're always here for you 24/7! Kind regards, Adeline
Gelato deliver great products in a timely manner and the Shopify integration is completely seamless and automates all orders easily
Hello,
Thank you for your wonderful feedback! We're glad to hear that you are satisfied with the quality and timeliness of our products, as well as the seamless integration with Shopify. Our goal is to make the order process as smooth as possible for our users, and we're thrilled that our automation features have been beneficial to you. If you have any further questions or need assistance, please don't hesitate to reach out.
We appreciate your support,
Bartosz
Gelato Support Team
Good quality products, worldwide delivery and relatively fast customer service. However the order platform is somewhat buggy and prices for product tend to be increased with short notice (or even no notice).
Hi,
We're very glad to hear your positive feedback about quality and delivery. At the same time, we're grateful for the feedback you have shared around areas we can improve.
The additional details you provided over the phone today has been very helpful. As discussed, we have not changed prices in recent months and the price you observed links to a different product ID. Glad we were able to clarify and resolve this quickly. Our team is now working on fixing the technical issue you raised related to hangers. I’m sorry about this, and looking forward to connecting with you next week when it is resolved.
Once again, thank you for your feedback and for helping us to improve.
Regards,
Sophie Bell
Customer Success Manager
Veldig fornøyd med integrasjonen. Den fungerer veldig bra. Jeg liker godt at man kan oppfylle ordrer automatisk og ekskludere varer som ikke er sammenkoblet. Tommel opp.
Hei der,
Takk for din anmeldelse!
Vi er glade for å høre at du er fornøyd med integrasjonen og våre automatiske oppfyllelsesalternativer som er tilgjengelige.
Vi jobber hele tiden med å forbedre tjenesten vår, så ikke nøl med å gi oss beskjed hvis det er noe vi kan gjøre - vårt kundeserviceteam er tilgjengelig 24/7.
Vennlig hilsen,
Kyle
I ordered 7 products and was charged for 15. I contacted customer service twice in the last two weeks and was told that it’s been escalated. UPDATE February 22nd: Gelato has gone over and beyond to help resolve this issue and has assured me that this was a one-time glitch in their system.
Hi
First of all, this is of course not how any customer should experience Gelato.
The technical issues you experienced are due to a routing mistake. Even though this is taking time for us to resolve, we recognize that we should have refunded any additional charges the same day you reported the issue. We have now improved our customer service process based on your feedback.
Additional charges applied for your order are now refunded.
We have also reached out to you separately to assist further to turn around your experience.
Once again, we are truly sorry for this experience and I promise that we will do everything we can to rectify the situation.
Regards,
Pradeep
Head of Customer Success
Nuova su Gelato e anche per prima volta costruendo da sola la mia pagina in Shopify e posso confermare che finora Gelato mi consente di creare e trasportare facilmente il mio prodotto sul mio sito automaticamente e rapidamente. Tutto perfetto!
Ciao. Grazie per la recensione, siamo molto felici di sapere che hai creato facilmente il tuo negozio/prodotti con noi: cercheremo di crescere con te! Siamo disponibili 24 ore su 24, 7 giorni su 7 per supporto, se necessario. Cordiali saluti, Kyle
Finding the limitations of sizing designs is not very competitive to other sources. The 150 DPI is making the design to small. The DTG is falling short of the expected color.
Hi,
Thank you for sharing your feedback regarding our Shopify app. We appreciate your input regarding sizing limitations and understand your concerns about the 150 DPI and color expectations with DTG. We apologize for any inconvenience you've experienced. Our team is continuously working to enhance our services, and your insights are valuable in this process. If you have specific details or examples to share, we would love the opportunity to investigate further and address any issues. We've reached you directly via e-mail to assist you further.
Best regards,
Michal
Gelato Support Team
has the best shipping times out of all POD suppliers and least amount of glitches - looking forward to more colours!
Hello,
We're thrilled to hear that you've had a seamless integration with Shopify and enjoyed using our Gelato app. We strive to provide an intuitive and user-friendly experience for customization, price adjustments, and more. Our extensive network of distribution centers worldwide ensures efficient and fast shipping to your customers. If you have any further feedback or questions, please don't hesitate to let us know.
Thank you for your support and positive review,
Bartosz
Gelato Support Team
QUALITÀ VELOCE E CORRETTO
Ciao,
Grazie per aver condiviso la tua esperienza con noi! Siamo lieti di sapere che hai trovato la nostra app Shopify di qualità, veloce e corretta. La soddisfazione dei nostri clienti è la nostra priorità, e siamo felici che la nostra app abbia rispettato le tue aspettative. Se hai altri commenti o domande, non esitare a contattarci. Apprezziamo il tuo supporto e speriamo di continuare a soddisfare le tue esigenze.
Cordiali saluti,
Michal
Gelato Support Team
My experience so far with Gelato is good for a beginner. The platform has been an eye-opener, but the store is still in the building state, therefore, I can not comment much on customer service issues. I would like to know how to order samples at a discount rate so as to see what my physical products look like.
Hello,
Thank you for sharing your positive experience with Gelato! We're delighted to hear that the platform has been an eye-opener for you as a beginner. As you continue to build your store, we appreciate your understanding that customer service experiences are yet to be fully explored.
Regarding ordering samples, we currently offer the ability to order them directly through our platform. Unfortunately, we don't have a specific discount rate for samples at the moment. However, we believe in the quality of our products, and ordering samples will give you a firsthand look at the excellent printing and material standards we maintain.
If you have any further questions or need assistance as you progress with your store, feel free to reach out. We're here to support you on your journey with Gelato, and we wish you great success in building and growing your business!
Best regards,
Bartosz
Gelato Support Team