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I'm using Gelato to kickstart my idea of on demand T-shirt printing business. So far, I am very satisfied.
Hello,
Thank you for the review!
Great to hear we can be a part of this journey.
Apparel and t-shirts are a great choice, and we also have a limited time offer that may be interesting for you.
If you subscribe now to Gelato+, you will get free shipping on all apparel orders over $25 in Europe, and in the US until the end of year - at no additional cost:
https://www.gelato.com/en-US/plus
In case you'd need any help setting up your Shopify store, our team is available for you 24/7.
Thanks,
Bartosz
app molto facile da usare, veloce e comoda, utile , semplice . App ben fatta , che ti permette di sbizzarrirti come vuoi...
Salve,
Grazie per la recensione.
Siamo lieti di sapere che l'app funziona bene per voi e ci auguriamo di vedere la vostra attività crescere con noi.
Nel caso in cui avesse bisogno di qualcosa, il nostro team di assistenza è disponibile 24 ore su 24, 7 giorni su 7.
Grazie,
Bartosz
perfectamundo !!! gelato should win an award for best business model. i am hoping for big things to come in 2024 for gelato and their customers worldwide. SPACEJET STUDIO director henri dowd was fortunate to discover gelato and this amazing pod cybernetic direct to garment process which is just perfect for artist. gelato puts the life back into creative ecommerce. thankyou genius at work.
Hello,
Thank you so much for your incredibly positive feedback! We're thrilled to be part of your creative journey at SPACEJET STUDIO. It's our aim to provide innovative and efficient solutions for artists and businesses, and your support means the world to us. Here's to a fantastic 2024 filled with creativity, success, and many more amazing creations. If there's ever anything you need or want to share, feel free to reach out.
Wishing you continued success and inspiration,
Bartosz
Gelato Support Team
Easy to use the app
Hello,
Thank you for your feedback! We're glad you find Gelato easy to use. If you need any assistance or have suggestions, feel free to reach out.
Best regards,
Bart
Gelato Support Team
I LOVE IT!
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
He hecho un primer pedido para ver la calidad y los tiempos de entrega antes de lanzar mi tienda, y he obtenido una taza de muy buena calidad en tan solo tres días. Así que de momento muy contenta.
¡Nos alegra saber que estás contenta con tu primer pedido y la calidad de la taza! Entendemos lo importante que es la calidad del producto y los tiempos de entrega, especialmente al comenzar una tienda. Si tienes más preguntas o necesitas asistencia mientras lanzas tu tienda, estamos aquí para ayudarte. ¡Éxito con tu nueva tienda y esperamos que sea un gran éxito!
Great quality prints.
Hello,
We appreciate your feedback on the quality of our prints! If you ever need assistance or have questions, our team is here for you.
Thank you for choosing Gelato,
Bart
Gelato Support Team
The app provides a lot of different features to customize your products and manage them. It is not perfect since it is very young, but for the past couple of weeks (ever since I started using it) it's grown so much so fast.
I got a sample of the thin canvas print and it's pretty good. I expect all of their other products to be of such quality.
Customer outreach is probably what makes Gelato stand out. I've had Alyssa reach out to me and book a 30min call to hear my feedback and help me out with any questions I had. I think it's great that the company is in such an early stage and that users like me can actually take part in shaping the different features and platform.
Hi,
Thank you for your review.
We are inspired by the many entrepreneurs, like you, who are using Gelato to start their business and we appreciate your feedback on making our platform even better!
As you noted, we are expanding our product portfolio and improving our software very rapidly. Just last week we launched wood canvases and brushed aluminum wall art. With this expansion we want to give you better and better cross-sell opportunities.
If you have any additional questions or feature requests please reach out. We welcome any input from our customers.
All the best,
Alyssa
Customer Success
I love my Shopify/Gelato integration! It's helped me to quickly stock my art shop with quality stretched canvas prints of my digital art and original oil paintings at http://www.marcybrennan.com
Hello, thank you for the review.
Great to hear the integration works well, your shop looks ready to get its first sales!
Calendars are definitely a good choice in the current period, so we'll keep fingers crossed for your sales to sky-rocket 🚀
In case you'd need any support, we're here 24/7.
Thanks,
Bartosz
Sadly, very disappointing.
I ordered a sample order of one of my products, and the print quality was terrible. It looked as though the printer had run out of ink halfway through the printing process. I can also see that a mistake had been covered up with the new faded print on top! - Just awful.
I will definitely be uninstalling Gelato from integrating with my store, as I will be very embarrassed for any of my customers to receive such a low-quality print standard, and of course, with my brand name on it!!!
Such a shame.
Hello,
Thank you for taking the time to share your feedback, and leave this review.
I am so sorry to hear about this experience - this should have never happened.
I've checked the system, and while I was able to find your order, I'm afraid you didn't have a chance to report this issue to our Support Team.
I've now followed up with. you offline, hoping I could get some pictures of the received item, what would enable me to investigate this further.
Please know, that Gelato products are covered by 30-days guarantee, and we provide refunds for products not meeting the quality standards, what was also done by me now in that case.
I hope to hear back from you soon, and I'm sure that after we get to the root cause - we'll be able to sort this our for you.
Thank you,
Bartosz
Escalations Manager