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Fantastic, honest customer service. Ive only had one product so far but great quality print. well done Gelato - you have yourself another customer!
Hi,
I would like to personally thank you for your review and your appreciation for our Customer Service team. I will ensure to pass your feedback along.
We are also very glad that you are satisfied with the product quality and that you have decided to choose Gelato to support your business.
Looking forward to receiving more feedback from you. Should you have any questions or need any support from us, we are available for you 24/7.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
highly recommended, easy to set up.
Hello,
Thank you for the recommendation! We're thrilled to hear that you found Gelato easy to set up. If you have any more feedback or need assistance in the future, feel free to reach out. We appreciate your support!
Best regards,
Bartosz
Gelato Support Team
Good quality products, worldwide delivery and relatively fast customer service. However the order platform is somewhat buggy and prices for product tend to be increased with short notice (or even no notice).
Hi,
We're very glad to hear your positive feedback about quality and delivery. At the same time, we're grateful for the feedback you have shared around areas we can improve.
The additional details you provided over the phone today has been very helpful. As discussed, we have not changed prices in recent months and the price you observed links to a different product ID. Glad we were able to clarify and resolve this quickly. Our team is now working on fixing the technical issue you raised related to hangers. I’m sorry about this, and looking forward to connecting with you next week when it is resolved.
Once again, thank you for your feedback and for helping us to improve.
Regards,
Sophie Bell
Customer Success Manager
Seamless and great integration. Makes it easy to create products in Gelato, and sync them to Shopify. A bit slow syncing, but not a huge problem.
Hi there,
Thanks for your review. We're glad you're happy with our integration, and would love to further support you on your journey.
We've reached out directly to continue this conversation, but please don't hesitate to reach out to us via email or live chat 24/7 for any help or advice. You can also provide us with feedback anytime, especially around the syncing, to apifeedback@gelato.com
Kind regards,
Kyle
Customer Service Manager
CAUTION - Gelato automatically imports all current products from your store and syncs also all orders from different suppliers "as a feature". You have to deselect the option manually to import orders and you currently cannot deselect the import of all products. I cirrently have 2 gelato products and 80+ products from other suppliers, which are not the business of gelato. In times of data protection, this must be an opt-in feature to be selected with full awareness - at least an option which can be deselected...
btw, the onboarding is also quite complicated and orders will NOT be fulfilled automatically from the scratch. So, I lost a big opportunity :-(
Hi Siegfried,
Thanks for the great call earlier. Once again, we're truly sorry about your onboarding experience, and really appreciate the feedback points which we'll use to improve.
We'll be emailing you shortly with the actions we've already taken, as well as our next steps, as we want to ensure you are delighted with our system and have the necessary tools to easily manage products and orders to your preferences.
Please don't hesitate to reach out to our Customer Service team, who are available 24/7, for anything you may need.
We look forward to supporting you.
Best regards,
Kyle
Customer Service Manager
echt super. leicht einzubinden und man kann direkt starten mit dem erstellen.
Die spätere bearbeitung und duplizieren ist auch easy
Hallo, es freut uns zu hören, dass du mit der Einbindung und dem Starten des Erstellens auf unserer Plattform zufrieden bist. Wir legen großen Wert darauf, dass der Prozess einfach und benutzerfreundlich ist, damit du direkt loslegen kannst. Zudem freut es uns, dass du die einfache Bearbeitung und Duplizierung schätzt. Wenn du weitere Fragen oder Anliegen hast, stehe wir gerne zur Verfügung. Vielen Dank für dein positives Feedback!
Having major issues with product availability and how to track availability.
I chose Gelato to supply art prints for my store but found that many of the products are out of stock after I spent a long time creating them. There is no indication of stock levels or when products will be back in stock again.
Support is poor, the agent is never available because of technical problems and no way of finding out if the products are out of stock and when they will be available again, or if they are in fact discontinued.
Why have them in the product catalogue if they are discontinued or unavailable? , as it's very time-consuming to upload products in the first place. Seriously thinking of changing suppliers and starting all over again. Need support!
Hi Choi,
We are sorry to hear about the setup issues you experienced, and that you were unable to find a clear answer initially.
I'm very glad to see that our team has since provided support, and managed to fully resolve this for you - we're looking forward to supporting your journey with us long into the future, and providing an excellent experience.
Please don't hesitate to let us know if there's anything further we can do. Our team can be reached via live chat 24/7, or you can pass on any feedback to apifeedback@gelato.com.
Best regards,
Kyle
Customer Service Manager
A decent design process, native customer-side personalisation capabilities, transparent fulfilment communication. Integration with Adobe CC, plus having an inbuilt brand suite and image library would be a bonus
Hi, thank you for your review and feedback on how to make the customer experience better. You might be happy to know that we currently offer Shutterstock images and other graphics for our Gelato+ customers. Do feel free to reach out for support or to further elaborate on your suggestions, we would love to hear them and pass your feedback on to our team. We're here 24/7! Kind regards, Adeline
I don't write many reviews but I wanted to tell this store it's great! I ordered samples from here and they are very well package with fast delivery, the print colours is amazing, I was so pleased and the quality of the products it's much better than in other POD platforms, well done!
Hi,
Thank you for this great feedback.
We are energized to read your thoughts and user experience with Gelato. Look forward to supporting your business in the future.
If you would like to get some additional support for example with product expansions into new categories please let me know. We are here to support and listen.
Best regards,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
After months of use Gelato's app software doesn't work and the customer service has no answers, always. Every facet of Ecommerce has failed with Gelato from start to finish, payment, print quality, inventory accuracy and logistics. Over 10 customer complaints for print quality. They refuse to do reprints forcing you to refund orders. Their frames are not synced with inventory across Europe. Unprofessional, unorganized and unreliable. Its torturous interference partnering with Gelato.
Thanks for your review! We are soon launching new features to make the integration experience even easier. If you need guidance or tips to grow further, we are here to support you 24/7. Best, Achille