Anmeldelser (982)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 89 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
5. august 2024

3D viewer is good for designing products.

'Gelato' seems to want to take over your store though even though I didn't tell it to. It imports products from other vendors/sources and wants to control them itself. VERY annoying. Customer support was useless about it. I selected 'Ignore' on all other products and yet they're still there.

Distinctive Gifts
USA
17 dage bruger appen
Gelato svarede 7. august 2024

Hi there,

Thank you for sharing your feedback.

We understand your concerns regarding the 3D viewer and the product management features. Gelato displays all store products to help with managing them more effectively and to potentially connect them to our services in the future. You can filter products by those connected to Gelato, those ignored, and others to tailor your view.

We’ve reached out to clarify these features and to learn more about how we can enhance your experience. Your feedback is valuable, and we’re committed to making improvements. If you have any further questions or need assistance, please don’t hesitate to get in touch.

Best regards,
Bart
Gelato Support Team

2. juni 2024

Getting to understand Gelato has been relatively easy. I'm a bit disappointed that the personalisation part doesn't work with my Stilleto theme as that was one of the major draws to using Gelato. I would also like to undersatnd how migrating my products from Printify to Gelato works as the SKU's remain Printify SKU's meaing when I delete the product from Printify it removes the SKU that Gelato are using.

Albro Designs
Storbritannien
Cirka 2 måneder bruger appen
Gelato svarede 4. juni 2024

Hello,

Thank you for your feedback! We’re actively working to expand our supported themes, and we appreciate your patience. Regarding migration, it should not be possible to create variants without SKU and we’ve reached out to you directly for more details. We hope to resolve this promptly and provide a 5-star experience!

Best regards,
Bart
Gelato Support Team

29. juni 2024

Een top app, alleen mogen jullie wat meer nieuwe dingen erin stoppen voor europa kwa kleding etc.

Sda3
Holland (Nederlandene)
Cirka en måned bruger appen
Gelato svarede 1. juli 2024

Hoi,

Bedankt voor het delen van uw gedachten. Het spijt ons te horen dat de kledingselectie niet aan uw verwachtingen voldeed. Neem contact met ons op via apifeedback@gelato.com zodat we uw suggesties verder kunnen bespreken. Uw feedback is van onschatbare waarde om ons te helpen onze producten en diensten te verbeteren. Wij waarderen uw inbreng en zijn altijd op zoek naar manieren om ons aanbod te verbeteren.

Hartelijke groeten,
Bart
Gelato Support Team

15. marts 2024

I was loving Gelato, everything was working fine and now all of a sudden, every time I try and press the 'sync products' button, it loads to 10% and then freezes and fails, this has been happening for the past 48 hours.

ARTONOMY.
Storbritannien
5 måneder bruger appen
Gelato svarede 16. marts 2024

Hi,
Thank you for taking the time to share your feedback with us.

I am sorry to hear about the technical issues you've experienced. I have checked that we are already in contact and this issue is being investigated with our technical team. We will keep you posted directly for updates. We strive to ensure that our customers receive the best possible experience. If there is anything else we can make your experience 5-star, please let us know.

Best regards,

Michal
Gelato Support Team

6. februar 2024

I am enjoying but sometimes the quality of printing especially the fine printings on t-shirts and hoodies are not clear. I hope that can be improved as out customers are trusting us with quality prints

fotizowear
Storbritannien
5 måneder bruger appen
Gelato svarede 8. februar 2024

Hello there,
Thank you for taking the time to share your feedback with us. We appreciate your support and are glad to hear that you are enjoying our app. We understand the importance of clear and high-quality prints, and we apologize for any inconvenience you've experienced with fine printings on t-shirts and hoodies. Our team is actively working on enhancements to improve print clarity, and we value your input in this process. I've contacted you directly via email to investigate this issue further and offer you a suitable solution. We strive to ensure that our customers receive the best possible printing experience.

Best regards,

Michal
Gelato Support Team

2. februar 2024

Easy to navigate but I would love to have some free mockups

Blaand Apparel
Storbritannien
11 dage bruger appen
Gelato svarede 3. februar 2024

Hi, Thank you for taking the time to share your feedback on our Shopify app. We're pleased to hear that you find our app easy to navigate. Regarding the request for free mockups, we appreciate your suggestion and will certainly take it into consideration as we continue to enhance our services. Your input is valuable to us, and we're committed to improving our offerings based on customer insights. If you have any further suggestions or questions, please don't hesitate to reach out. Thank you for choosing Gelato.

Best regards,
Michal
Gelato Support Team

Redigeret 22. januar 2023

Updated 1/22/2023

We love the service and satisfied with the production quality, but recently we have seen something totally unacceptable that must be fixed NOW!

When setting up a product in Gelato for your store, the resolution and quality of the preview images placed on your product are high compression/low quality and low resolution. This creates a preview image that trashes your design. We have learned from potential customers that they think this is the quality of the final product and do not buy because of it. This is just terrible and results in significant lost sales. Now we understand why!

SCARS Company Store
USA
Cirka 2 år bruger appen
Gelato svarede 1. december 2020

Thank you for your kind words and helping us to improve our platform and experience. We added full support for split-orders (orders that are produced in multiple locations) for Shopify orders leveraging upon your and other customers feedback. Your input helped us to deliver this feature faster. Continue to send us your thoughts and feature requests and we will make the platform even better.

Best regards
Styrbjörn
Product Manager

15. februar 2022

Good quality products, worldwide delivery and relatively fast customer service. However the order platform is somewhat buggy and prices for product tend to be increased with short notice (or even no notice).

Project Nord
Danmark
11 måneder bruger appen
Gelato svarede 16. februar 2022

Hi,

We're very glad to hear your positive feedback about quality and delivery. At the same time, we're grateful for the feedback you have shared around areas we can improve.

The additional details you provided over the phone today has been very helpful. As discussed, we have not changed prices in recent months and the price you observed links to a different product ID. Glad we were able to clarify and resolve this quickly. Our team is now working on fixing the technical issue you raised related to hangers. I’m sorry about this, and looking forward to connecting with you next week when it is resolved.

Once again, thank you for your feedback and for helping us to improve.

Regards,
Sophie Bell
Customer Success Manager

Redigeret 7. februar 2021

In November, upon selecting Sync Products in the Gelato dashboard, half of my Shopify products lost their connection to their corresponding Gelato products. Unfortunately, I could not reconnect my Shopify products with my existing Gelato products in the Gelato dashboard. Therefore, I asked the support team at Gelato to manually reconnect my products. I provided a detailed report about the issue and answered all their questions. Being a software engineer, I even offered to help with debugging, but they declined the offer.
After making me wait for *two months*, the support team deleted my existing Gelato products and asked me to create each of them from scratch, which would take me at least six hours. I refused to do it in November, and I refuse to do it now, because it would be an unfair solution to an issue that I did not cause in the first place.
While Gelato’s products are fine, and while their Shopify app probably works well most of the time, my experience with their support team is sufficient to justify the score. It’s a shame, because I believe their model “sell globally, produce locally” is the only sustainable one.
*Update*
Perhaps triggered by this review, Gelato finally scheduled a call with their head of customer advocacy and head of product management. They sincerely apologized for how they handled my issue, solved my issue within a few hours, and informed me about upcoming improvements that should prevent similar issues from happening again. I appreciate the efforts they put into this, so I am updating the score accordingly.

Alessandro Rossini Photography
Norge
5 måneder bruger appen
Gelato svarede 5. februar 2021

Hi,

We understand and recognize your frustration. At the same time, we are grateful that you took the time to write this as it has helped us identify important areas for improvement.

We are currently in direct contact with you to discuss this specific case and a solution is underway soon. We will work until your issue is resolved to your satisfaction.

Thanks for your continuous feedback and trust in us.

Best,
Achille

Achille Mileto
Head of Customer Advocacy
Gelato

2. november 2020

some pros and cons to this app
Pros - good pricing compared with other such as printify - Really Good Customer service - Good Mockups that are easy to use
Cons - You can only publish to Shopify or Etsy, no ebay or amazon integration - When creating new products, if you want to sell the product on both shopify and etsy you have to create the product twice, one for each store - If you create a new product in Gelato and decide you want someone else/yourself to fullfill the item you can easily select gelato to ignore orders of the product, however if you later decide you want to reconnect the product to gelato then you need to create the whole product again

Black Jack Tees
Storbritannien
5 måneder bruger appen
Gelato svarede 2. november 2020

Hi,

Thanks for taking the time to provide your feedback and for your interest in Gelato. We are glad you find our pricing competitive and you appreciate our Customer Support and mockups.

At the same time, we would like to thank you for the constructive feedback that will help us to improve and build a better product. In response to your points:
- We have just started with the integrations we offer and we decided to begin with Shopify and Etsy. At the same time, we are considering expanding to additional e-commerce platforms in the near future. We do offer several interim solutions for the time being: https://apisupport.gelato.com/hc/en-us/articles/360013721399-Can-you-integrate-with-e-commerce-stores-such-as-Shopify-Etsy-WooCommerce-Wix-etc-
- We are working on a functionality to allow you to reuse the same product on multiple stores  - stay tuned for more updates
- You can connect an ignored product without the need to create it from scratch. Find the product in Gelato > Stores > Your store, click on the "Ignored" tab, click on "Edit" next to the product you want to connect and then "Stop ignoring it", then click on "Connect to Gelato" and follow the process. If you are still unsure about how this works, we can connect over Zoom and I'll be happy to guide you. 

Once again, thanks for your feedback and for your review. Please let us know if there is anything else we can do to support you.

Thanks!
Achille

Achille Mileto
Head of Customer Advocacy
Gelato