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The quality of the products (I used phone cases and posters so far) are excellent. Each time I have a question the customer service responds very fast, professional and really helpful. That gives me a good feeling for the future. The app is easy to use and self-explanatory, highly recommended!
Hi,
Thank you for your fantastic 5-star review! We're thrilled to hear that you're happy with the quality of our phone cases and posters, and that you've had positive experiences with our customer service team. Your satisfaction is our top priority, and we're committed to providing excellent products and service.
We're also glad to hear that you find our app easy to use. We strive to make the ordering process as smooth and convenient as possible.
Thank you again for your kind words and for choosing Gelato.
Kind regards,
Michal
Gelato Support Team
Gelato has integrated seamlessly with my business and added the element of print on demand to my artwork so I can now bring my designs to my audience in fun new ways! It was intuitive to set up, easy to figure out, takes the stress out of print on demand, shipping, and fulfillment, and I’ve enjoyed working with the customizable options! 100% recommend!
Hello,
Thank you for your wonderful 5-star review. We’re glad to hear that Gelato has been a seamless addition to your business and that you’re enjoying the flexibility of print on demand for your artwork. Making the setup intuitive and stress-free is exactly what we strive for.
If you ever need assistance or have suggestions to share, we’re always here to help.
Andrzej
Gelato Support Team
Love that I can allow customers to customize thier own products! Just wish I could advertise/sell more!
Hi there,
Thank you for sharing your positive experience! We’re glad you’re enjoying the Personalization Studio features. If you have any questions, feel free to reach out—we're here to help!
Best regards,
Bart
Gelato Support Team
Gelato has been exceptional in producing products economically, at the right price and on time. The network is extensive, and let me cover my sales internationally. Thank you for a great working relationship.
Hi there,
Thank you for your fantastic feedback! We’re delighted to hear that Gelato has been a valuable partner in growing your international sales. We look forward to continuing our successful collaboration!
Kind regards,
Bart
Gelato Support Team
A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste:
"Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions."
This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped.
I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped).
I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform.
Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.
Hi there,
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience, as we understand these challenges impacted your business.
Your feedback is very important to us, and we’ve reached out with the steps we’ve already taken to improve. We hope to have the opportunity to show you what the usual experience with Gelato will be like moving forward.
Best regards,
Bart
Gelato Support Team
I love how easy this app is to navigate. there is many design templates available. shipping is cost effective and fast. Gelato has made starting my own online business possible. and such an easy transition.
Hello,
Thank you for the wonderful review! We’re glad to hear Gelato has been working well for you. If you need anything along the way, don’t hesitate to get in touch.
Best regards,
Bart
Gelato Support Team
It's great, although I'd prefer more automated options for bulk product setup. Especially of wall art where all mine needs to be is centered and scaled to fit.
Hello,
Thank you for your positive review! We’re glad to hear that you’re enjoying Gelato. Regarding your feedback on bulk product setup, we have solutions which can help streamline the process. You can learn more about these features in our Help Center or by contacting our team via chat or e-mail - we will be happy to support you according to your needs.
If you need any further assistance, feel free to reach out, we are available 24/7!
Best regards,
Andrzej
Gelato Support Team
I have used print on demand sites before, but NONE like Gelato. The ability to use templates to take one design and apply it to a multitude of shirts absolutely blew my mind!
The first time I used this, I tried to apply one design to all the colors and couldn't figure out why it wouldn't work -- until I realized "limit of 100 shirts per template" meant that my 590 shirt designs FROM ONE TEMPLATE was a wild dream come true!
I very highly recommend this site if you've got a bustin' catchy line that you want to share with the world!!
Hi there,
Thanks so much for the awesome review! We're really glad to hear that you’re enjoying the template feature and that it’s making your design process easier. It sounds like you have some exciting ideas to share with the world! If you ever need assistance or have questions, we’re just a message away.
Best regards,
Bart
Gelato Support Team
PROS
Easy-to-use interface
Good design tools
Several print location options
Good integration with storefronts
Wide range of connections to other sources, such as Google and Pinterest
CONS
Variants are limited to 100
Lack of 'Higher ended' products
Lack of written Shipping Policy
Hello,
Thank you for the thoughtful 5-star review! We're glad you're enjoying the interface, design tools, and integration options.
Regarding the points raised, please note that the 100-variant limit is set by Shopify. For shipping, estimated delivery times and tracking information are available in our catalog, with additional details on returns and our quality guarantee in our Help Center. For any specific product requests, please reach out—we'd love to hear your ideas!
Thank you again for the feedback and your support.
Best regards,
Bart
Gelato Support Team
Whoever designed this user experience, needs to go back to thier last job, feeding Monkeys.
Everytime I log into this PIG of a system, it takes an hour to find how to get my products.
How the hell to people put up with this junk is beyond me.
Hello,
We’re sorry to hear about your experience and appreciate your feedback. We strive to make our user experience as seamless as possible and are constantly working to improve. If you’re open to it, we’d love to hear more about your concerns so we can address them directly. Please feel free to reach out to our support team at apifeedback@gelato.com
Best regards,
Michal
Gelato Support Team