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Gelato is a joy to work with. We've been working with them for the last couple of years on different platforms, and I can vouch for their product quality, as well as for their customer support.
Most recently, we've used the bulk implementation feature with the assistance of Aleksandra Piotrowska, and she was patient, helpful, and communicative along the way.
Hello,
Thanks a bunch for the awesome feedback! We're thrilled you've been enjoying using Gelato over the years and found our product quality and support up to the mark. Anytime you need a hand or have questions, just give us a shout.
We appreciate your support,
Bart
Gelato Support Team
Very intuitive program to put things together; a lot of graphics to chose from and a ton of products....so far loving it.
Hi,
Thank you for your review! We're glad to hear that you find our program intuitive and enjoy the variety of graphics and products available. Your feedback is very much appreciated. If you need any assistance or have any questions, feel free to reach out. We're here to support you!
Kind regards,
Michal
Gelato Support Team
Thank you
Hello,
Thank you for the great rating! We're glad to hear you’re satisfied. If you ever need anything or have any questions, feel free to reach out.
Best regards,
Bart
Gelato Support Team
This is awesome site allows me to be real creative
Hi there,
Thank you for sharing your thoughts! It’s great to hear that our platform is working well for you as you get started. If you ever need assistance, don’t hesitate to reach out.
Kind regards,
Bart
Gelato Support Team
Very helpful!
Hello,
Thank you for the review!
If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato!
Kind regards,
Michal
Gelato Support Team
Great product selection! Good quality t-shirts and hats.
Hello,
Thank you for your review! We're pleased to hear that you appreciate our product selection and the quality of our t-shirts and hats. If you need any further assistance or have more feedback, we're here to help!
Best regards,
Bart
Gelato Support Team
So far great experience! I love how easy it is to create a product and works so well with Spotify.
Hi,
Thank you for sharing your positive experience! We're delighted that you find Gelato easy to use and that it integrates seamlessly with Shopify. Our aim is to make the product creation process as smooth as possible for our users. Should you have any inquiries or require further assistance in the future, please feel free to reach out. Your support is truly appreciated.
Warm regards,
Michal
Gelato Support Team
well recommended
Hi there,
Thank you for your recommendation! We're glad to hear you're satisfied with the service. If you ever have any questions or need assistance, we’re always here to help!
Best regards,
Bart
Gelato Support Team
WORST APP & TERRIBLE SUPPORT! Dissatisfied with this gelato app due to several recurring issues that have severely impacted our operations and tarnished our customer relationships. Notably, a critical system error prevented customers from adding items to their cart, which significantly affected our sales. The support team incorrectly blamed our theme when the fault was clearly on their end. Additionally, unresolved saving errors continue to hinder our business operations. We also faced a shipping and printing error, resulting in unnecessary charges due to stock unavailability. The lack of accountability and resolution from the support team is unacceptable.
Hi there,
We're really sorry that our app caused problems with your buy button - that's definitely not our goal, and our team worked to resolve the problem immediately.
Our team has reached out to continue the discussion and are willing to help diagnose and find a solution to the following points you've mentioned.
Thank you again for this feedback, as it provides us the opportunity to grow and improve.
Best regards,
Kyle
Head of Customer Service
very easy to use and navigate
Hi,
Thank you so much for taking the time to leave the 5-star review! We're available 24/7 if you need any assistance.
Best regards,
Michal
Gelato Support Team