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Nice idea. But support has been abysmal. I really hope they can fix things. If not, we're out. Just don't expect good support.
Hi there,
We sincerely apologize for the communication issues you’ve experienced. It seems that some of your replies may not have been received, which contributed to the difficulties you faced. It looks like our support team has already reached out to gather more details and address the situation.
We are committed to resolving this issue and enhancing your experience with us. I’ve contacted you directly via email to ensure we address this thoroughly. We are dedicated to learning from this feedback and making the necessary improvements to better serve you in the future.
Kind regards,
Bart
Gelato Support Team
The app needs to be as good as the website
Hi there,
Thank you for taking the time to share your feedback! We’ve reached out to learn more about your experience and how we can make things better. If there’s anything else we can assist with, feel free to reach out to us via apifeedback@gelato.com
Best regards,
Bart
Gelato Support Team
I love the fact that I can see how much the product would cost in different countries, and that the app automatically selects the most suitable fulfilment centre.
Hi,
Thank you for sharing your feedback with us! Providing a seamless and efficient experience for our users is a top priority. If you have any further feedback or questions, please feel free to reach out. We appreciate your support and look forward to continuing to meet your expectations.
Best regards,
Michal
Gelato Support Team
Just signed up and so far so good! I think ill be switching POD partners to Gelato!
Hello,
Thank you for your review and for choosing to give Gelato a try! We're pleased to hear that your experience has been positive so far. If you decide to make the switch, we'll be here to support you every step of the way. Should you have any questions or need assistance, feel free to reach out to us.
Best regards,
Michal
Gelato Support Team
So far it has been a well designed experience and we appreciate all the features and capabilities.
We just received our first order (my mother in law, lol) - I look forward to hearing her feedback from the customer perspective as we are still building.
Great onboarding and easy to setup and make products. I so enjoy the multiple products and tagging/collections assignment capability in the process - very well thought out
Loving it so far !
Hi,
Thank you for your positive review and for choosing Gelato for your printing needs. We're pleased to hear that you've had a well-designed experience and that you appreciate the features and capabilities of our platform. We hope your mother-in-law enjoys her order, and we look forward to receiving her feedback from the customer perspective as well. If you have any questions or need assistance as you continue building your business, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
Gelato has been very user friendly and has a few built in tools to make things even easier.
Hi,
Thank you for your kind review! We're happy to hear that you find Gelato user-friendly and that our built-in tools have made things easier for you. Your feedback is greatly appreciated, and we're here to keep supporting your success.
Best regards,
Michal
Gelato Support Team
Great company and the app is very easy and straightforward
Hi there,
Thank you for the 5-star review! We're glad to hear you're enjoying the app and finding it easy to use. If you ever have any questions or need support, feel free to reach out!
Best regards,
Bart
Gelato Support Team
Easy to use
Hello,
Thank you for the 5-star review! We're glad you find the platform easy to use. If you ever need assistance, feel free to reach out!
Best regards,
Bart
Gelato Support Team
Facile d'utilisation et très agréable à utiliser
Bonjour,
Merci pour votre retour positif ! Nous sommes ravis d'apprendre que vous appréciez l'expérience. N'hésitez pas à nous contacter si vous avez besoin de plus d'informations.
Cordialement,
Bart
Gelato Support Team
The fact that the products are of good quality. The sizes generous and true. The service super fast and amazing. My customers get to edit and approve of their custom choices prior to confirming and placing the order. No problem with getting a refund for a faulty product, provided there is adequate documentation and verification. Reducing cost for shipping for our customers, potentially customs costs and reducing the carbon footprint are further bonus's I absolutely love. I have to say, so far......I am impressed!
Hi,
Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you appreciate the quality of our products, our efficient service, and our customer-friendly features like customization options and hassle-free refunds. We're also glad that our efforts to reduce shipping costs and environmental impact have resonated with you. If you ever need any assistance or have feedback to share, please feel free to reach out to us. We're here to support you every step of the way!
Best regards,
Michal
Gelato Support Team