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Really to soon to give a review and all I can say now is the app is simple and easy
Hello,
Thank you for sharing your initial thoughts! We're glad to hear that you find the app simple and easy to use. If you have any questions or need assistance as you continue to explore it, please don't hesitate to reach out. We look forward to hearing more about your experience in the future!
Best regards,
Michal
Gelato Support Team
I've only had issues with this app to send products to Finland. People haven't got any info when package have arrived and when ordering samples to Estonia they all got lost at the first try. I needed to uninstall since at least to Finland and especially to Estonia this is not usable. Customer service has been helpfull and app itself works. So maybe some other country it's fine but for me no.
Hi there,
Thank you for sharing your experience with us. We’re sorry to hear about the delivery issues to Finland and Estonia. After reviewing the affected orders, we found that phone numbers were not provided, so customers weren’t notified about their packages and were unable to collect them from the pick-up points in time.
I’ve reached out to you directly with more details so we can discuss this further and find a solution. We appreciate your feedback and are always working to improve our processes. If you need any further assistance, our customer service team is here to help.
Kind regards,
Bart
Gelato Support Team
Excellent! It is extremely user friendly, and it gets the job done!
Hello,
Thank you for your great feedback! We're happy to hear that you find Gelato extremely user-friendly and that it helps you get the job done efficiently. If you ever need any further assistance, don’t hesitate to reach out.
Best regards,
Michal
Gelato Support Team
Great products, easy to integrate into our store. Plenty of choice on the free plan.
Hi there,
Thank you for the wonderful review! We're glad to hear you're enjoying our product selection and the ease of integration with Shopify. If you ever need assistance or have any questions, feel free to reach out.
We're here to help,
Bart
Gelato Support Team
The best drop shipping/Print On Demand out there. Also easy to move my designs to shopify to sell straight away. If anything changes I'll update my review.
Hello,
Thank you for your great feedback! We're happy to hear that you're enjoying the platform and finding it easy to integrate with Shopify. If you ever need assistance, feel free to reach out to us.
Best regards,
Andrzej
Gelato Support Team
I had a few issues publishing products to my store and the support team went out of their way to help me solve, that is very much appreciated, that every merchant is treated like we are the most important. Thanks guys!
Hello,
Thank you for sharing this! We’re happy to know that our support team could assist you and make sure everything worked smoothly. Your experience means a lot to us, and we’re here anytime you need.
Best regards,
Andrzej
Gelato Support Team
This app has been a dream for me as a small business owner!!
Hello,
Thank you for the wonderful 5-star review! We're always here to assist, so don't hesitate to contact us if you have any questions or need further support.
Best regards,
Andrzej
Gelato Support Team
Overall I am happy with Gelato and I haven't even explored all the apps yet.
I was also impressed by the quick response to a printing mistake that was made and the customer really felt like they were respected and happy in the end of the fulfillment process.
They are not perfect but pretty damn close!
They do take full responsibility for their errors and that puts my mind at ease.
Hello,
Thanks so much for your feedback! We're really pleased to hear that you're enjoying Gelato and that our team was able to sort out the printing issue quickly. It’s great to know that you felt valued and satisfied with the service. We’re always working to improve, so your comments mean a lot to us. If you need anything else or have more questions, just let us know!
Kind regards,
Bart
Gelato Support Team
Easy to understand, quickly add personalization, and created my 1st products. Thank you!!
Hello,
Thank you for the 5-star review! We're glad to hear that creating and personalizing your products has been easy. If you ever have questions or need assistance, we’re here to help!
Best regards,
Bart
Gelato Support Team
I like it, easy to work and design products. thanks
Hi,
Thank you for your kind review! We’re pleased to hear that you find our platform easy to work with and that designing products has been a smooth process for you. Ensuring a user-friendly experience is important to us, and we’re glad it has met your expectations. If you ever have any questions or need further assistance, don’t hesitate to reach out.
We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team