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couldnt be any easier to get up and running and just fun in general 5 star for changing lives
Hi,
Thank you for sharing your fantastic experience with Gelato on Shopify!
We're delighted to hear that getting up and running was a breeze for you. It's our goal to make the process as seamless as possible, and we're glad to be a part of your journey. Changing lives is precisely what we aim for, and your feedback motivates us to continue delivering seamless and enjoyable solutions. If you ever need further assistance, feel free to reach out.
Best regards,
Michal
Gelato Support Team
I would recommend this app cause it really helps first timers like myself
Hi,
Thank you for your wonderful review! We're thrilled to hear that Gelato has been helpful for you as a first-time user. Your recommendation means a lot to us. If you have any questions or need further assistance, we're always here to help. Thank you for choosing Gelato.
Kind regards,
Michal
Gelato Support Team
Die App hat uns auf ganzer Linie enttäuscht. Sie führte dazu, dass unser Buy Button nicht mehr funktioniert hat, was unseren Shop mehrere Tage lahm gelegt hat. Leider keine Option.
Hallo,
Es tut uns wirklich leid, dass unsere App Probleme mit Ihrem Kaufen-Button verursacht hat – das ist definitiv nicht unser Ziel. Wir haben das Problem unsererseits umgehend behoben. Wenn Sie jedoch immer noch Probleme haben, hängt es möglicherweise mit dem Design Ihres Shops zusammen.
Auch wenn Sie Gelato deinstalliert haben, helfen wir Ihnen gerne bei der Lösung des Problems. Kontaktieren Sie uns gerne unter apifeedback@gelato.com und wir werden unser Bestes tun, um alles richtig zu machen.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir entschuldigen uns für etwaige Unannehmlichkeiten.
Mit freundlichen Grüße,
Bart
Gelato Support Team
going great so far, easy to use.
Hi,
Thank you for your positive review! We're glad to hear that your experience with Gelato has been going great so far and that you find our platform easy to use. Providing a user-friendly experience is our priority, and we're pleased to know that we've met your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support.
Best regards,
Michal
Gelato Support Team
EASY SIMPLE GOOD
Hi,
Thank you so much for your kind review! We're glad to hear that you found our Shopify app easy to use and straightforward. Our goal is to provide a seamless experience, and we're delighted that you found it to be so. Should you ever need any assistance or have questions, please don't hesitate to reach out. We're here to help ensure your experience remains positive and hassle-free.
Best regards,
Michal
Gelato Support Team
Excellent app. Easy to use and get product in your store.
Hi,
Thank you for taking the time to share your positive experience with our Shopify integration! We're thrilled to hear that you find our app excellent, easy to use, and effective in seamlessly integrating products into your store. We appreciate your trust, and we look forward to supporting your printing needs through our Shopify app.
Best regards,
Michal
Gelato Support Team
Ho iniziato a utilizzare da pochissimo questa app sul mio negozio online, facile, intuitiva e davvero ben fatta.
Ciao,
Grazie per aver condiviso la tua esperienza! Siamo felici di sapere che trovi la nostra app facile e intuitiva. Se hai bisogno di assistenza o hai domande, non esitare a contattarci.
Cordiali saluti,
Bart
Gelato Support Team
The ease of the website to the quality of the t-shirts is top notch!
Hello,
Thank you for your feedback! We're delighted that you find our website easy to use and appreciate the quality of our t-shirts. If you have any further comments or questions, feel free to reach out. We're here to ensure your experience with Gelato remains top-notch.
Best regards,
Bart
Gelato Support Team
Everything worked well for a while, but once we hit December, Gelato started missing ship/delivery dates. We have orders placed a month ago that still haven't shipped.
Their customer support apologized and told us to check each order's updated estimated delivery date. Of course, that's meaningless because Gelato simply kept updating the delivery date later and later.
Use this app if you'd like hundreds of angry customers wondering where their orders are weeks later.
Hi,
We are truly sorry to hear about the experience you've had with us - we aim for complete transparency, and are always striving to provide a reliable service. Thank you for providing us with this feedback and allowing us to investigate, learn and improve.
We've reached out directly via email with the actions we've already taken, as well as our next steps. I would like to clarify that these production times are not up to our usual standards, as even though we took action to resolve this, there were some isolated delays during this holiday season. This is now cleared, so we hope we can return to providing you with our usual lightning-fast turnaround and delivery.
Please don't hesitate to reach out to us 24/7, for anything you may need. We look forward to supporting you in the future.
Best regards,
Kyle
Head of Customer Service
Todo excelente!!!
Hola,
¡Gracias por tus comentarios! Nos alegra saber que tuvo una excelente experiencia con nosotros. Si hay algo más con lo que necesita ayuda o si tiene más comentarios que compartir sobre su experiencia al usar Gelato, no dude en contactarnos. ¡Estamos aquí para apoyarte en cada paso del camino!
Saludos cordiales,
Bart
Gelato Support Team