Rezensionen (473)
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The quality of the products (I used phone cases and posters so far) are excellent. Each time I have a question the customer service responds very fast, professional and really helpful. That gives me a good feeling for the future. The app is easy to use and self-explanatory, highly recommended!
Hi,
Thank you for your fantastic 5-star review! We're thrilled to hear that you're happy with the quality of our phone cases and posters, and that you've had positive experiences with our customer service team. Your satisfaction is our top priority, and we're committed to providing excellent products and service.
We're also glad to hear that you find our app easy to use. We strive to make the ordering process as smooth and convenient as possible.
Thank you again for your kind words and for choosing Gelato.
Kind regards,
Michal
Gelato Support Team
Very easy to use, even without tutorials!
I love how easy this app is to navigate. there is many design templates available. shipping is cost effective and fast. Gelato has made starting my own online business possible. and such an easy transition.
Hello,
Thank you for the wonderful review! We’re glad to hear Gelato has been working well for you. If you need anything along the way, don’t hesitate to get in touch.
Best regards,
Bart
Gelato Support Team
Very difficult to produce product listings fo business purposes
Hi there,
Thanks for your feedback! We've reached out directly to learn more about the difficulties you’ve faced when creating product listings. Understanding your experience helps us continue improving the platform.
Best regards,
Bart
Gelato Support Team
A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste:
"Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions."
This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped.
I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped).
I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform.
Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.
Hi there,
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience, as we understand these challenges impacted your business.
Your feedback is very important to us, and we’ve reached out with the steps we’ve already taken to improve. We hope to have the opportunity to show you what the usual experience with Gelato will be like moving forward.
Best regards,
Bart
Gelato Support Team
Very Easy seamless way for a starter. Kudos
Hi,
Thank you for the great review! We're glad to hear that Gelato has been a smooth and easy solution for getting started. Your feedback means a lot, and we appreciate the kudos. If you ever need support as you grow, we’re here to help.
Kind regards,
Michal
Gelato Support Team
EASY TO USE
Hi there,
Thanks so much for the 5 stars! We're glad to hear you're finding Gelato easy to use. If you ever have questions or need support, we're here to help.
Best regards,
Bart
Gelato Support Team
Overall, very powerful and mostly user-friendly. I hit snags along the way to be sure, but it's simply amazing how easy it is to use compared to doing this all on my own. Great work. 4 out of 5 because there is always room to improve!
Hi there,
Thank you for your thoughtful feedback! We're glad to hear you're enjoying the ease of using Gelato. If you have specific suggestions for improvements, we’d love to hear them—feel free to reach out to us at apifeedback@gelato.com. We're always working to make your experience even better!
Best regards,
Bart
Gelato Support Team
PROS
Easy-to-use interface
Good design tools
Several print location options
Good integration with storefronts
Wide range of connections to other sources, such as Google and Pinterest
CONS
Variants are limited to 100
Lack of 'Higher ended' products
Lack of written Shipping Policy
Hello,
Thank you for the thoughtful 5-star review! We're glad you're enjoying the interface, design tools, and integration options.
Regarding the points raised, please note that the 100-variant limit is set by Shopify. For shipping, estimated delivery times and tracking information are available in our catalog, with additional details on returns and our quality guarantee in our Help Center. For any specific product requests, please reach out—we'd love to hear your ideas!
Thank you again for the feedback and your support.
Best regards,
Bart
Gelato Support Team
Easy to navigate and good products.
Hi,
Thank you for your feedback. We're glad to hear you're enjoying the platform and our products. If you ever need assistance, feel free to reach out. We appreciate your support and look forward to serving you again.
Kind regards,
Michal
Gelato Support Team