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Works great. And if it happens that any problem occurs, the support team is there to help! Great support!
Hello,
Thank you for your feedback! We're glad to hear that you're having a great experience using Gelato, and that our support team has been helpful in resolving any issues you've encountered.
We're always here to assist you, so please don't hesitate to reach out if you need any further assistance.
Thank you,
Bartosz
Gelato Support Team
great service
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
I highly discourage anyone who wants to create personalized products with gelato. Gelato+ still has far too many bugs to fix. I had to recreate a design 3 times because there were always technical problems. I'm just waiting for a response from Gelato's IT team because my theme just won't load and neither I nor support can explain it.
Hi,
Firstly, we are very sorry that you’ve experienced technical issues while creating your product. At the same time, we really appreciate your feedback as that helps us to improve the experience for you and all our customers.
The issue you experienced is now fixed.
I have reached out to you directly with detailed information including my email and phone number - would love the chance to discuss in person to ensure you are fully satisfied with the solution. Once again, we really appreciate you taking time to provide us with your feedback here.
Best regards,
Kyle
Customer Service Manager
I'm very happy that I switched to Gelato, from another POD service. Gelato prints locally, which means fast delivery, no customs duty for customers (in most cases) and better tracking.
Hi,
Thank you so much for taking the time to write this review for our Shopify App.
We share the belief that printing locally in 30 countries worldwide is the best way forward for a quicker, more resilient and green customer experience!
Looking forward to supporting your business growth in the future!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
I have been using Gelato for a few months with mixed results. 1 - More than half of my customers' orders arrived heavily damaged - while the box was not damaged, indicating the printers damaged the product and thought it was ok to ship it like that. Thankfully, Gelato has always been very good at refunding me for replacing orders, but it has left my customers with a bad first impression. With one customer, her replacement was also damaged so I had to have a third one sent to her. It also means a lot of extra work for me. 2 - Prices for the items I sell often fluctuate - sometimes dramatically - without notice. Recently, after having gone up significantly (one item went from $43 to $62) almost all of the prices have been slowly creeping up. Making it really difficult to set my pricing and plan properly. I brought these price jumps to their attention several times and always get a generic answer like "That does look strange, we'll forward this to the appropriate department", after which I never get a satisfactory answer or solution. 3 - The aluminum prints are very nice, with great printing quality. It seems some of the sizes ship from Canada and arrive very quickly and in great condition, while other sizes ship from the US, take a long time to arrive, and almost always arrive damaged, as mentioned above. 4 - The app is good to use and the product display images are great. I would love to continue using Gelato because my customers really like the aluminum prints (when they are not damaged), but a few things are making it rather frustrating to use. I will happily change my star rating if these issues are properly resolved!
**UPDATE**
Achille from Gelato reached out to me to address my concerns and he was very patient and we had a video conversation. I really appreciate the time he took and that he followed up by explaining the price changes were caused by an introductory signup discount that had not been clearly communicated to me before. He apologized for the lack of previous communication and promised to do better in the future. He assured me that they have not had a significant number of complaints about damaged orders so it was probably just very bad luck on my part. I'm currently in the process of redesigning my shop and introducing new products so have not had more sales since to confirm that quality control is not an issue. I will update again when I've had satisfactory quality control, but as I said before, I appreciate that they always refund quickly for replacing damaged orders.
Hi,
First of all, thank you so much for taking the time to share your honest feedback - we really appreciate it!
At the same time, I am really sorry to hear about your experience with us so far and I would like to offer my personal support to ensure these issues are clarified and solved. In response to your points:
1. Damaged orders: I am extremely sorry that these orders were damaged - this should have never happened. I took a look at your account and your contacts to our Customer Support team and I can see 2 orders reported as damaged, both of which have been refunded. Also, we have reported this incident internally to ensure it doesn't happen again - we take these issues very seriously as we appreciate how they reflect on your customers' experience.
2. Price discrepancy: I perfectly understand how important it is for you to have stable and reliable pricing for products and shipping. I will contact you separately to ensure I have all the elements (e.g. what products and orders were affected) and then conduct an internal investigation with our pricing team to clarify what happened.
3. Aluminum prints: Here too, it would be great to know more about the specific orders for us to be able to investigate further. I will contact you separately to collect this info.
4. App and mockups: Great to hear this! I will pass the feedback on to our digital product team. I'm sure they will be thrilled to hear.
Looking forward to connecting with you to clarify the points. Once again, thanks a lot for the fantastic feedback.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
I love the integration. It works seamlessly. The only concern is the flat rate shipping. Your Shopify store charges a flat rate but the actual shipping cost would vary by weight and there's no way to solve this other than editing shipping profiles for each product and each shipping zone which is quite tedious
Thanks for the review. It's great to hear your thoughts and feedback. We're reaching out with more information on how you can test out our "live shipping rates" which is a great solution to avoid editing the rates manually. If you have any questions our team is available 24/7. Kind regards, Kyle.
dont take this APP from Gelato, this company is criminal... i made a shop with acrylwallpaper... i bought a test picture..and the acrylic paint was full from errors... and the quality was bad.. 2 days läter they send me the same picture again..with the same problems...... and the criminal is too, the high shipping coost..
This review has been reported to Shopify as inappropriate, as it violates Shopify's app store policy. We are awaiting Shopify to take action and their response below:
"This review does seem to violate our policy on offensive language. It has been passed on to our app store team to deal with it urgently"
It has been quite seamless so thank you all very much. The prices are a bit high to make decent returns but still a fantastic website to use to get into the industry.
Hello,
Thank you for sharing your experience with us. We're glad to hear that you've found the process to be seamless and that you're able to create products easily.
We're doing our best to offer competitive pricing, together with high quality of the products.
Did you know, that with Gelato+ subscriptions you can save even up to 50% of shipping costs?
We hope this is something that will help you to keep your costs low:
https://www.gelato.com/en-US/plus
If there's anything we can do to help improve your experience, please don't hesitate to reach out to us.
Best regards,
Bartosz
Gelato Support Team
It has made it so much easier for me to get my art work and creative ideas out there.
Hello there,
Thank you for your review.
We're happy to hear that our integration has made it easier for you to showcase your artwork and creative ideas. Your success and satisfaction are important to us, and we're here to support your creative journey. If you ever need assistance or have any questions, please don't hesitate to reach out to our customer service team. Thank you for choosing Gelato, and we look forward to being a part of your creative endeavors!
Best regards,
Michal
Gelato Support Team
Gelato simplifies operations for SMEs saving time and money. Quality product production in multiple countries makes such economic sense and reduces our carbon footprint. Gelato support is fast and friendly, and staff have a gift for explaining what could be complex procedures in a readily understandable way. It all adds up to peace of mind for the customer and the shop owner.
Hello,
Thank you for sharing your experience with Gelato! We're thrilled to hear that our platform has been able to simplify operations for your SME. It's fantastic to know that you appreciate our commitment to quality, global production, and environmental responsibility. If you ever need further assistance, don't hesitate to reach out.
We're here to help,
Bartosz
Gelato Support Team