Gelato: Print on Demand , 233 Rezensionen
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Integration is not automatic when customers make an order in my store.
Also, the address field only allows 35 chars, which means that in most cases you have to change your customers' orders for the address to fit the available address fields.
Mug packaging is not great. Only cardboard around it, there's no bubble wrap or other kind of fragile material protection. That's not good at all and the sample I've ordered has reached me broken.
Even though there's production in my country, all the orders so far have come from Germany. This leads to slower delivery times for me and my clients, which shouldn't be needed if there's production in Portugal.
Other than these issues, Gelato is exactly what I was looking for and I do plan to keep using it for my small business. It does still have room to improve and that's why I'm leaving that feedback here.
Hello,
Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with the integration not being automatic when customers place orders on your store. We understand the importance of a seamless integration and we're continuously working to improve this process.
Regarding the address field limitation, we apologize for the inconvenience caused by the character limit. We'll take your feedback into consideration as we explore options for expanding the address field to accommodate longer addresses.
We're sorry to hear about the issue with the packaging of the mugs and the broken sample you received. We'll review our packaging protocols to ensure better protection during transit and minimize the risk of breakage.
We understand that delivery times are important, and we're actively working on optimizing our production and distribution network to provide faster delivery options in various regions, including Portugal.
We appreciate your valuable feedback as it helps us identify areas where we can improve our services. We're committed to providing the best possible experience for our customers, and your input is instrumental in that process. If you have any further suggestions or concerns, please don't hesitate to reach out to our customer support team.
Thank you for choosing Gelato for your business, and we look forward to serving you better in the future,
Bartosz
Gelato Support Team
Straight forward app! Does the job perfectly, easy to configure! Even for a non tech savy person! took us less than an hour to connect the catalogue and update our product. It seems to have issue with automatic shipping cost, when order 2 of one item the shipping cost stay the one of one item though.
Hi, thanks for your review.
We're glad to hear you were able to set up your store quickly.
I have just reached out to you over e-mail, so we can address the issue described above.
I'll be looking forward to hearing from you, and resolving this issue, so your store is all set up, and ready to process small, but also large orders.
Thank you,
Bartosz
Escalations Specialist
Seamless and great integration. Makes it easy to create products in Gelato, and sync them to Shopify. A bit slow syncing, but not a huge problem.
Hi there,
Thanks for your review. We're glad you're happy with our integration, and would love to further support you on your journey.
We've reached out directly to continue this conversation, but please don't hesitate to reach out to us via email or live chat 24/7 for any help or advice. You can also provide us with feedback anytime, especially around the syncing, to apifeedback@gelato.com
Kind regards,
Kyle
Customer Service Manager
So for so good. Still learning how it works. It integrates with shopify well
Still working out the shipping prices. Using FREE shipping right now.
Hi, thanks for your review. We're glad you're happy with our integration, and would love to further support you on your journey, especially around shipping prices. We've reached out directly to get this conversation started, but please don't hesitate to reach out to us via email or live chat 24/7 for any help or advice. Kind regards, Kyle
By far the best POD business for internationally-based businesses, I wish they had more stationery options like lined notebooks, hence the four stars. Other than that, great easy to set-up tool and fast delivery. Love it!
Hi! Thanks for the review and feedback - we're always looking to improve so we really appreciate it. We'll do our best to improve your experience into 5 stars. Kind regards, Kyle.
I love the integration. It works seamlessly. The only concern is the flat rate shipping. Your Shopify store charges a flat rate but the actual shipping cost would vary by weight and there's no way to solve this other than editing shipping profiles for each product and each shipping zone which is quite tedious
Thanks for the review. It's great to hear your thoughts and feedback. We're reaching out with more information on how you can test out our "live shipping rates" which is a great solution to avoid editing the rates manually. If you have any questions our team is available 24/7. Kind regards, Kyle.
We are only using Gelato and so far we're very happy with it! The integration with Shopify is just great and every process is very quick to get your product live to the store. They have also an amazing customer service support. A minor improvement could be the template design for mugs (could be nicer). It also has a premium feature, so you can't get everything for free.
Hi, thanks for your review. We're glad you're happy with our integration and support. We'd love to learn more about what types of templates you would like to see. Gelato is free to use but we do provide some extra features to help optimize your business with Gelato+. Our support team is here 24/7 to help. Kind regards, Adeline
A decent design process, native customer-side personalisation capabilities, transparent fulfilment communication. Integration with Adobe CC, plus having an inbuilt brand suite and image library would be a bonus
Hi, thank you for your review and feedback on how to make the customer experience better. You might be happy to know that we currently offer Shutterstock images and other graphics for our Gelato+ customers. Do feel free to reach out for support or to further elaborate on your suggestions, we would love to hear them and pass your feedback on to our team. We're here 24/7! Kind regards, Adeline
The integration with Shopify works impeccably. Things that I would change:
- If you published a product with shipping included, you cannot change the option later
- for the personalize design the image resizing tool behaves weird. Over all, I'm pretty happy with it by now.
Hi, thanks for your review! We're glad that you're happy with our app. One of our colleagues has gotten in touch with you to learn more about how we can make your experience a 5* one. Kind regards, Adeline
I placed three test orders on Monday, September 30th. Two canvas and one framed print. The company gave me three free orders up to a certain dollar amount, so I thought I'd try it. The items arrived on Saturday - lightning fast. I'll admit that I was skeptical since their canvas prints are considerably cheaper than my current supplier. But the print and durability are easily tied for the best canvas I've ever seen. I didn't give the app 5 stars because the framed print wasn't the best. The plexiglass was dirty, and it didn't seem durable like the canvas prints. Still, I'm extremely happy with my orders.
Hi,
Thank you so much for trying out our service and for taking the time to provide your feedback.
We are glad you are overall satisfied with your first orders but we would like to ensure we can do anything we can to improve further and give you a 5-star experience. If something is not perfect with your order, we are always very eager to know what that was to report it internally and improve in the future.
It would be great to know more about the framed print you received and what exactly was not up to your expectations.
Looking forward to supporting your business in the future!
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API