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Really to soon to give a review and all I can say now is the app is simple and easy
Hello,
Thank you for sharing your initial thoughts! We're glad to hear that you find the app simple and easy to use. If you have any questions or need assistance as you continue to explore it, please don't hesitate to reach out. We look forward to hearing more about your experience in the future!
Best regards,
Michal
Gelato Support Team
Gelato is instrumental to our success. They are efficient and their application is an excellent showcase of good engineering work and processes.
Hello,
Thank you for your kind words! We're glad to hear that Gelato has been instrumental to your success and that you appreciate the efficiency and quality of our application. It's always great to know that our engineering work and processes are making a positive impact. We're here to support your continued success, and if there's anything more we can do, just let us know!
Best regards,
Michal
Gelato Support Team
I had a few issues publishing products to my store and the support team went out of their way to help me solve, that is very much appreciated, that every merchant is treated like we are the most important. Thanks guys!
Hello,
Thank you for sharing this! We’re happy to know that our support team could assist you and make sure everything worked smoothly. Your experience means a lot to us, and we’re here anytime you need.
Best regards,
Andrzej
Gelato Support Team
Excellent! It is extremely user friendly, and it gets the job done!
Hello,
Thank you for your great feedback! We're happy to hear that you find Gelato extremely user-friendly and that it helps you get the job done efficiently. If you ever need any further assistance, don’t hesitate to reach out.
Best regards,
Michal
Gelato Support Team
While it took a bit to learn how to do everything...I love that I can do so many things while adding designs. Personalization and changing designs or colors with the same listing is easy.
Hi there,
Thank you for your thoughtful feedback! It’s great to know you’re enjoying the flexibility in design and customization. If you need any assistance along the way, don’t hesitate to reach out.
Best regards,
Bart
Gelato Support Team
easy to use, have lots of options for design and import into your shop
Hello!
Thank you for taking the time to leave a review! We're pleased to hear that you found Gelato easy to use. It's great to know that our platform has been helpful for you. If you ever need further assistance, don’t hesitate to reach out— we're here to help.
Best regards,
Michal
Gelato Support Team
Great products, easy to integrate into our store. Plenty of choice on the free plan.
Hi there,
Thank you for the wonderful review! We're glad to hear you're enjoying our product selection and the ease of integration with Shopify. If you ever need assistance or have any questions, feel free to reach out.
We're here to help,
Bart
Gelato Support Team
Gelato is instrumental to our success. No proactive or realtime info that something is out of stock.
Could be so easy.
Hello,
Thank you for your positive feedback! We’re glad that Gelato contributes to your success. We understand the importance of real-time stock information, and we’ve recently made improvements to our stock tracking system. While there is still room for further enhancement, we’re committed to refining this feature to ensure smoother operations.
We appreciate your suggestion and will continue working on making things easier for you.
Best regards,
Andrzej
Gelato Support Team
Great customer service, so far so good!
Hi there,
Thank you for your review! We’re glad to hear you’ve had a positive experience with our customer service. If there’s anything else we can assist you with, feel free to reach out anytime.
Kind regards,
Bart
Gelato Support Team
I've only had issues with this app to send products to Finland. People haven't got any info when package have arrived and when ordering samples to Estonia they all got lost at the first try. I needed to uninstall since at least to Finland and especially to Estonia this is not usable. Customer service has been helpfull and app itself works. So maybe some other country it's fine but for me no.
Hi there,
Thank you for sharing your experience with us. We’re sorry to hear about the delivery issues to Finland and Estonia. After reviewing the affected orders, we found that phone numbers were not provided, so customers weren’t notified about their packages and were unable to collect them from the pick-up points in time.
I’ve reached out to you directly with more details so we can discuss this further and find a solution. We appreciate your feedback and are always working to improve our processes. If you need any further assistance, our customer service team is here to help.
Kind regards,
Bart
Gelato Support Team