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**ACHTUNG ACHTUNG!!!**
Gelato hat gravierende Probleme beim Tracking und blockiert den AddToCart-Event in unseren Shops. Seit sieben Tagen haben wir plötzlich fast kein Tracking mehr vom AddToCart-Event. Nach vielen Kontakten mit Shopify und unseren Entwicklern wurde das Problem identifiziert: Gelato blockiert einfach unseren AddToCart-Event. Unglaublich!
Wir haben völlig falsche Daten erhalten, und unsere Werbeanzeigen sind total abgestürzt. Dies hat uns echten Schaden zugefügt, da unsere Werbeperformance stark eingebrochen ist. Zudem mussten wir viel Geld für unsere Entwickler ausgeben, die jedes Skript einzeln deaktivieren mussten, um die Ursache des Problems zu finden.
Wir werden auf keinen Fall wieder mit Gelato zusammenarbeiten, wenn sie nicht in der Lage sind, das Tracking richtig einzustellen. Das Tracking ist eine der wichtigsten Komponenten im E-Commerce, und Gelato blockiert es einfach. Unglaublich!
Guten Tag!
Es tut uns sehr leid zu hören, dass Sie solche Probleme mit dem Tracking hatten. Wir verstehen, wie wichtig das Tracking für Ihr Geschäft und Ihre Werbekampagnen ist. Dieses Problem hat höchste Priorität für uns, und wir arbeiten intensiv daran, eine Lösung zu finden.
Wir haben unser Support-Team bereits informiert und werden uns umgehend bei Ihnen melden, um die Situation zu klären und die notwendigen Schritte zu unternehmen. Nochmals Entschuldigung für die Unannehmlichkeiten. Wir schätzen Ihr Feedback und werden alles tun, um das Problem schnell zu beheben.
Mit besten Grüßen,
Michal
Gelato Support Team
Easy to use, easy to understand. Fast delivery, etc. Recommended!
Hello,
Thank you for recommending Gelato! We're delighted to hear that you find our platform easy to use. If you ever have more feedback or need assistance, feel free to reach out.
Best regards,
Bart
Gelato Support Team
No way to update prices in bulk. Requested escalation to management twice, never got contacted.
Hi there,
Thanks for taking the time to share your feedback.
We've looked into this and can see two of our senior team members have attempted to reach out to you (including one manager) highlighting the available options - we're sorry if these weren't received.
We've just sent a new email to your alternative email address with the details. If you still haven't received anything please reach out to us via apifeedback@gelato.com and we'll be happy to discuss.
Best regards,
Kyle
Head of Customer Service
Well organized and user friendly.
Hello,
Thanks so much for sharing your experience and the 5-star review! Our team is available 24/7 if there's anything we can support with.
Kind regards,
Bart
Gelato Support Team
It's great app for boost the print on demand bussinus I really like to work with this app
Hello,
Thank you for sharing your experience with us! We're excited to hear that our app is supporting your business. Should you have any questions or need assistance as you continue to use Gelato, please don't hesitate to reach out. We're here to help you succeed!
Best regards,
Bart
Gelato Support Team
Finding the limitations of sizing designs is not very competitive to other sources. The 150 DPI is making the design to small. The DTG is falling short of the expected color.
Hi,
Thank you for sharing your feedback regarding our Shopify app. We appreciate your input regarding sizing limitations and understand your concerns about the 150 DPI and color expectations with DTG. We apologize for any inconvenience you've experienced. Our team is continuously working to enhance our services, and your insights are valuable in this process. If you have specific details or examples to share, we would love the opportunity to investigate further and address any issues. We've reached you directly via e-mail to assist you further.
Best regards,
Michal
Gelato Support Team
The interface is very easy to navigate through and is well structured
Hello,
Thank you for your positive feedback! Gelato aims to provide a user-friendly experience, and it's great to hear that you find the interface easy to navigate. If you have any further comments or suggestions, feel free to share.
Happy printing,
Bartosz
Gelato Support Team
The ordering and purchasing process is simple and easy keeping you up-to-date at all times on where your order is.
Hello,
Thank you for sharing your positive experience with the ordering and purchasing process on Gelato! We're pleased to hear that our platform is providing you with a simple and easy experience, and we appreciate your feedback. If you ever have more comments or if there's anything specific you'd like to see improved or added to the platform, feel free to let us know.
We're here to assist you,
Bartosz
Gelato Support Team
I love how easy and user friendly Gelato is. Now i have my own online store and started my own business.
Hello,
Congratulations on starting your own online store and business! We're thrilled to hear that Gelato has played a part in making it a user-friendly and smooth experience for you. If you ever have questions or need further assistance on your entrepreneurial journey, feel free to reach out.
Wishing you much success with your online business,
Bartosz
Gelato Support Team
Excellent interaction and step progression.
Hello,
Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience with Gelato. If you have any questions or need further assistance with your print-on-demand journey, don't hesitate to reach out. We're here to support you every step of the way!
Best regards,
Bart
Gelato Support Team