Reseñas (1.091)

Calificación general
4,8
Recuentos por nivel de calificación
  • El 89% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
26 de febrero de 2024

Amazing POD app and services indeed…#abstrakjsnc

Abstrakjsnc
Estados Unidos
11 meses usando la aplicación
Gelato respondió 28 de febrero de 2024

Hello,

Thank you for the positive feedback! If you ever need assistance, please feel free to reach out. Our team is available 24/7 to ensure your experience stays exceptional.

Best regards,

Bart
Gelato Support Team

19 de mayo de 2022

Finally a product that claims to be "an integration", which is a REAL integration: you don't have to go crazy with the worry of double-checking everything every time you load a product. You just load it up and ... Forget it: it's ready to go. For us it was hilarious to use Gelato: I contacted customer support not to ask them for guidance and support (the knowledge base is complete on this) but every time to get confirmation on things like "Is it REALLY enough to do such simple operations? here? Really really? " Using Gelato makes us feel like children in the land of toys every time.

Oukside
Italia
Más de 1 año usando la aplicación
Gelato respondió 20 de mayo de 2022

Hi and thanks for your review! We're happy to hear that our integration makes things easier than expected so you can focus on your business. If you require help or have any questions, our support team is here 24/7 to support you. Kind regards, Adeline

10 de abril de 2024

very good

Luke’s 3d print shop
Estados Unidos
3 meses usando la aplicación
Gelato respondió 12 de abril de 2024

Hi,

Thank you for your review! We strive to provide a seamless experience for our users, and we're pleased to hear that you've had a positive experience. If you ever have any questions, suggestions, or need assistance, feel free to reach out.

Thank you for choosing Gelato!

Michal
Gelato Support Team

Fecha de modificación: 3 de agosto de 2023

Update Update...
Thy seem to listen and take things serious. It might not be they implement new things right away, but things do take time and some things can not be done overnight. Since the last review, they have upped there game and there support is still really good, as its always been.

I have not had any issues in a good while with quality, actually the quality seems to be really good again. Shipping time is okay, I would love it to be faster, but who wouldnt? Atm. the shipping time looks more than reasonable.

The Pricing is good, and in most/many cases better than competion.

The gelato app/system has gotten faster and much better. though still room for improvement. But overall its good.

What I like is there respon on new ideas and that they actually want you to succed as a business. They wont do the hard work for you, but they do want to help as much as they can.

And also it does seem that they do take it serious that the print companies they partned with has to live up to some high standards. The ones that in the past made som real bad things etc. I dont get them anymore (maybe the are kciked out again?
Again, it does seem they do want to learn from there mistakes and make it right and better.
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Once good but not now!!
where to start... Gelato has many good ideas. But Quality in many cases are not that good sadly. Seen better for sure, but its still in the range of okay
When i first started out, i changed from printful, as there prices was starting to get to high (only problem I had really)
and Gelato seemed okay on there prices and did offer an okay product range.
The first orders I had, no issues, thoug not the fastest shipping.
Now every order is made, and tracking number is made, the products sits for 1-2 weeks before it get shipped... WTF and thats not normal at all, make the product and ship it. Its not that hard at all
And dont give me the crap about uh peak times. If you cant handle peak times, maybe just stop what your doing.
You should for sure look into some of your printers, alot of them are NOT up to standard.
The Support has always been really good. Now it all depends what agent you get. Some agents are simply put, just lazy, dont know what they are doing/talking about. So support is a question of luck to recieve good or bad support
Its all good you sometimes reimburst orders thats not made, but that doesnt help against loosing customers in our end.
I can sadly NOT at all recommend Gelato in current state
I will most likely go back to printful or begin to make most products myself (As I do have a B2B print company)

Citatshirts.dk
Dinamarca
Más de 1 año usando la aplicación
Gelato respondió 12 de diciembre de 2022

Hi John,

We are truly sorry for the experience you've had with us - this is definitely not up to the standards which we strive for. We'd also like to thank you for providing us with this feedback, and helping us to improve our services moving forward.

We hope that the steps we've shared on the call and via email highlight the importance we have given this, and shows why this won't be repeated. We'd love to have the opportunity to again provide you with a 5-star experience moving forward.

Best regards,
Kyle
Customer Service Manager

Fecha de modificación: 10 de julio de 2021

I always believe a business should be judged on how it handles and resolves problems and not just on it's products. A company that is willing to go the extra mile, adapt and be willing to admit to a customer that it needs time to resolve an issue, is in my books a company that I will gladly do business with.
I had a technical issue with one of Gelatos services and one that could have potentially hurt my business. The Gelato support team were fantastic in recognising this, acting immediately and going as far as to contact me on a weekend to discuss how they were fixing the problem and what they were willing to do to not only help me but ensure my business's reputation was not negatively affected. From the agents on the live chat right up to the senior management that contacted me, I am extremely grateful for the exceptional level of professionalism you showed me and also impressed with how you went about handling this technical fault. I can with confidence, and certainly will, recommend Gelato to anyone looking for a printing business. I will also add this, that should somehow you reach a problem or find a fault, contact customer support and know that they are literally doing their best to rectify it for you.
Thanks once again.

Hunt Africa Shop
Sudáfrica
Más de 1 año usando la aplicación
Gelato respondió 12 de julio de 2021

Thank you for your feedback! We are glad we were able to solve your issue quickly. We are always here to support you and help you grow your store. Looking forward to receiving more feedback from you so that we can continue to improve the service for everyone. Best, Achille

16 de abril de 2024

Gelato is simple to use and the website is brilliant. This is where you can use a great image of a photo, a piece of artwork or even try AI and upload to create a numerous amount of apparel to sell.

mobilefonecases
Reino Unido
2 meses usando la aplicación
Gelato respondió 18 de abril de 2024

Hello,

Thank you for your positive feedback! We're delighted to hear that you find Gelato's platform intuitive and user-friendly. It's fantastic to know that you appreciate the versatility of creating a variety of apparel from images, artwork, or even utilizing AI. If you ever have any questions or need assistance with creating your products, please don't hesitate to reach out.

We're here to help you every step of the way,
Bart
Gelato Support Team

8 de marzo de 2024

I love the fact that I can see how much the product would cost in different countries, and that the app automatically selects the most suitable fulfilment centre.

We Curate Gifts
Canadá
9 meses usando la aplicación
Gelato respondió 10 de marzo de 2024

Hi,

Thank you for sharing your feedback with us! Providing a seamless and efficient experience for our users is a top priority. If you have any further feedback or questions, please feel free to reach out. We appreciate your support and look forward to continuing to meet your expectations.

Best regards,
Michal
Gelato Support Team

12 de abril de 2024

easy to connect my personalized product to the store!

MysticMeadow Mercantile
Estados Unidos
3 meses usando la aplicación
Gelato respondió 14 de abril de 2024

Hello,

Thanks for sharing your experience! We're pleased to hear that you found it easy to connect personalized products to your store using Gelato. If you ever need assistance or have any questions, our customer service team is here to help.

Best regards,
Bart
Gelato Support Team

13 de abril de 2023

Estoy encantada con Gelato. Se nota el trabajo que hay detrás para proporcionarnos herramientas que nos faciliten la tarea y que los creadores / diseñadores podamos estar más centrados en la parte creativa de nuestro trabajo. Es genial también poder acudir a expertos que te ayudan con cualquier duda que tengas. ¡Lo recomiendo muchísimo!

Lena Mayo
España
Más de 1 año usando la aplicación
Gelato respondió 13 de abril de 2023

Hola,

Nos complace mucho saber que estás disfrutando de Gelato y que nuestras herramientas están facilitando tu trabajo creativo. Nuestro equipo trabaja arduamente para brindar un servicio excepcional y para ayudar a nuestros clientes en todo lo que necesiten.

¡Gracias por recomendar Gelato! Si tienes alguna pregunta o necesitas ayuda adicional, no dudes en contactarnos,
Bartosz

Fecha de modificación: 21 de abril de 2022

Gelato has very high-quality products for print on demand, a very simple interface, and simple and transparent ordering Now I work with gelato for more than 6 months as a drop shipper in a mug shop. I have to admit that gelato has very high-quality cups and their print is really very high quality. The whole system with gelato from order to dispatch is very simple. Even the print settings are easy. Their support is very fast and if you need help they have professional people to help you. I highly recommend it to anyone who needs a great service to print-on-demand items. I will definitely be working with them again.

Mugsattacks
Eslovenia
Más de 1 año usando la aplicación
Gelato respondió 7 de noviembre de 2021

Hi, we’re so pleased to hear that you are enjoying our integration and the products we are offering. We're looking forward to continuing to work alongside your business and supporting you for a long time to come. Feel free to reach out if you require any help. Kind regards, Adeline