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Gelato is super easy to use (from using templates to design throughout defining prices for mugs). I had a friend testing the Shopify purchase journey in Brazil and she said it didn't take 15 seconds. I received notifications from Gelato/Shopify at every step. It is really well integrated, totally recommend.
Hi,
Thank you for your feedback.
I am glad to hear that you've found our integration seamless and the platform easy to use. Our commitment to providing a smooth experience from integration to shipping is at the heart of our service. If you ever have more questions please don't hesitate to reach us.
Thank you for choosing Gelato.
Michal
Gelato Support Team
Very intuitive program to put things together; a lot of graphics to chose from and a ton of products....so far loving it.
Hi,
Thank you for your review! We're glad to hear that you find our program intuitive and enjoy the variety of graphics and products available. Your feedback is very much appreciated. If you need any assistance or have any questions, feel free to reach out. We're here to support you!
Kind regards,
Michal
Gelato Support Team
Perfect.
Hello,
Thank you for your feedback! We're thrilled that you had a great experience with our support, quality, and products. If you ever need assistance or have any questions, feel free to reach out. We're here to help ensure your experience remains exceptional.
Best regards,
Bart
Gelato Support Team
They are fast and have quality items
Hello,
Thank you for sharing your thoughts! We're thrilled to hear that you've found our service to be speedy and our products of high quality. If you ever need assistance or have any questions, feel free to reach out - we're available 24/7.
Best regards,
Bart
Gelato Support Team
Great printing network, prices and catalogue! Its why I chose Gelato.
Then I was having some issues with the integration (basically I could not integrate my shopify store!) I let them know and the product manager called me on the phone to apologize and they fixed my problem right away. Perfect!!! couldnt ask more! They also told me they wanted to make it up to me so they gave me wallet euros. I had a reactive, but mostly an EFFICIENT answer wich is the most important thing because they solved my problem in a blink. Dont hesitate to ask them everything you need and to point it out if you have an issue, they are constantly making improvements.
Thank you for the kind words and for helping us to become better. It is thanks to customers such as yourself we are able to improve. It was a pleasure speaking with you on the phone and I'm glad we were able to resolve the issue quickly.
Please continue to send me and the team feedback and we will continue to improve the service for everyone.
Wish you the best of luck with your business and venture.
Let us know if there is anything else we can help with to make your store a success.
All the best
Styrbjörn
Product Manager
so far so good, just testing it out, love how it easy to use, would recommend it
Hi,
Thank you for your positive review! We're glad to hear that you find Gelato easy to use. We appreciate your recommendation and hope your testing continues to go smoothly. If you have any questions or need assistance, we're here to help. Thank you for choosing Gelato!
Best regards,
Michal
Gelato Support Team
So far it has been a well designed experience and we appreciate all the features and capabilities.
We just received our first order (my mother in law, lol) - I look forward to hearing her feedback from the customer perspective as we are still building.
Great onboarding and easy to setup and make products. I so enjoy the multiple products and tagging/collections assignment capability in the process - very well thought out
Loving it so far !
Hi,
Thank you for your positive review and for choosing Gelato for your printing needs. We're pleased to hear that you've had a well-designed experience and that you appreciate the features and capabilities of our platform. We hope your mother-in-law enjoys her order, and we look forward to receiving her feedback from the customer perspective as well. If you have any questions or need assistance as you continue building your business, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
going great so far, easy to use.
Hi,
Thank you for your positive review! We're glad to hear that your experience with Gelato has been going great so far and that you find our platform easy to use. Providing a user-friendly experience is our priority, and we're pleased to know that we've met your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support.
Best regards,
Michal
Gelato Support Team
I would like to say thank you to gelato manager Kyle for helping me deal with a few issues I was having in the beginning. He reached out to me and went above and beyond to resolve the problems I were having as a first time customer. Even with a few hiccups I &felt the genuine care and I truly appreciate taking the time out and helping me have a better experience. So, I needed to change my past review from last time.
I chose this site because of the great reviews, the products, and especially the neck label layout for their T-shirts. I’ve been looking for a company that I could be comfortable working with and I believe that this maybe the best choice. My shirts arrived in a timely fashion and they came out great! Can’t wait for my next batch to arrive. I’m satisfied. My only suggestion is that the customer service team gets better with understanding and knowing how to resolve issues better. Overall, I think this is a good start for your business.
Hi there,
We are truly sorry for your first experience with Gelato - this is definitely not up to the standards which we aim for.
I've sent you an update via email with all the actions we have taken to fix the situation, and allow you to proceed as expected - I really hope this shows the seriousness of how we view this. If there's anything outstanding please let us know and we'll follow up immediately.
Thank you for providing us with this feedback, which helps us to learn and improve our services to better serve you, and all our customers.
Best regards,
Kyle
Customer Service Manager
Very good app. Great selection of tools and setting for beginners and professionals. I would like to see more free mockup templates in the future.
Hello,
Thank you for your feedback! We're glad to hear that you find Gelato to be a very good app with a great selection of tools and settings. We're continuously working to improve and expand our offerings, and your input is valuable to us. We appreciate your suggestion regarding free mockup templates, and we'll take it into consideration as we continue to enhance our platform. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to support you on your creative journey.
Thank you for being a part of Gelato,
Bartosz
Gelato Support Team