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Very easy to use. Good experience overall
Hello,
Thank you so much for taking the time to leave an excellent rating! Our Team is available 24/7 if you even need assistance.
Best regards,
Bart
Gelato Support Team
Good website and support information to get you started
Hi there,
Thanks for taking the time to leave the 5-star review! We're glad to hear that you've found our website and support helpful with your onboarding, and are thrilled to be part of your journey.
We're available to support you anytime it's needed.
Kind regards,
Kyle
Great experience, thank you so much!
Hi,
Thank you for your wonderful review! We're glad to hear that you had a great experience using our Shopify app. Your satisfaction is our top priority, and we're delighted to have met your expectations. Should you have any questions or need further assistance, please don't hesitate to reach out – we're here to help. Thank you for choosing Gelato, and we look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
it's really perfect !
Hello,
Thank you for sharing your experience! We're glad to hear that you're satisfied with Gelato. If you ever need assistance or have questions, feel free to reach out.
Happy creating,
Bart
Gelato Support Team
Great experience. Straight forward.
Hi,
Thank you for your kind review! We're pleased to hear that you had a great and straightforward experience with our app. Your feedback is much appreciated and motivates us to keep improving. If you have any questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
Michal
Gelato Support Team
awesome app
Hi,
Thank you for your great review! We're delighted to hear that you find our app awesome. Your feedback motivates us to keep improving and providing the best service possible. If you have any questions or need assistance, please don't hesitate to reach out.
Best regards,
Michal
Gelato Support Team
Exacly what I needed and so easy to use!
Hello Vanessa,
Thanks for taking the time to share your thoughts with us! It's fantastic to hear that our platform is exactly what you needed and that you find it easy to use. If there's anything else you need or if you have any questions please don't hesitate to reach out. We value your support.
Best regards,
Bart
Gelato Support Team
Finding the limitations of sizing designs is not very competitive to other sources. The 150 DPI is making the design to small. The DTG is falling short of the expected color.
Hi,
Thank you for sharing your feedback regarding our Shopify app. We appreciate your input regarding sizing limitations and understand your concerns about the 150 DPI and color expectations with DTG. We apologize for any inconvenience you've experienced. Our team is continuously working to enhance our services, and your insights are valuable in this process. If you have specific details or examples to share, we would love the opportunity to investigate further and address any issues. We've reached you directly via e-mail to assist you further.
Best regards,
Michal
Gelato Support Team
I am starting an PoD brand and have been shopping around. I tried both printful and gelato. Today I received my Gelato test garments and let me tell you I was shocked at how bad they were. I ordered a t-shirt and hoodie with a simple thistle design, the garments came loose in a paperbag, no individual wrapping and they were creased beyond belief. The embroidery didn't match the previews and when I contacted customer support I was told how they were packaged and the quality of the embroidery was as intended. These reviews are paid for I have no doubt. If you are starting a PoD brand I would look elsewhere or pay the money to find out yourself.
Hi,
Thank you for sharing your experience with Gelato, and we sincerely apologize for any disappointment you've encountered.
We have thoroughly reviewed the design and embroidery concerns with our quality and design teams. We recommend considering adjustments to the design for optimal embroidery results. Additionally, we acknowledge the packaging issue and have reported it internally for improvements.
We have reached out to you directly via email to offer a suitable solution and address the specific issues you've raised. Your feedback is invaluable to us, and we are committed to resolving this matter to your satisfaction. If there's anything else you'd like to discuss or if you have further concerns, please feel free to respond to our email. We appreciate your understanding as we work towards a resolution.
Best regards,
Michal
Gelato Support Team
Great variety of options and easy to navigate steps to create a product
Hello,
Thank you for your positive review! We're pleased to hear that you appreciate the variety of options available on Gelato and find our platform easy to navigate when creating products. Your satisfaction is our priority, and we're committed to providing a seamless experience. If you have any further questions or need assistance, please don't hesitate to reach out. We value your support.
Best regards,
Michal
Gelato Support Team