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Hello, I accidently transfered one of my product on your app and I can't find it anymore on my shopify store.
What is going on? Could you be nice enough to contact me and tell me why I can't get it back in my stock?
Hello,
My name is Bartosz, and I'm the Escalations Manager at Gelato.
We're sorry to hear you've faced an inconvenience while using the app.
I was able to identify your account, and reached out personally via email 3 times - however, I'm afraid I didn't receive reply.
Our system may sometimes work in unexpected way, especially in the beginning, when the platform is unknown and users need to spend time learning how to use and navigate within the platform. We strive to constantly improve ease of use, but in cases something is causing confusion - our Support Team is happy to assist you 24/7.
We hope that you will consider giving Gelato one more try, and we would be honoured to have a chance to make the bad experience up for you.
Thank you,
Bartosz
Gelato Support Team
Had this app for about 5 mins. Contacted chat to ask a very very simple question of which i was told they can not disclose this information. My question was Where is Australia are you located or what city are you shipping from? Pretty straight forward question! I wouldn't trust 'Gelato' as they seem very secretive and not helpful at all. Would hate to know if you were trying to track an order or something alike, the probably wouldn't 'disclose' the information. I'll take my business elsewhere and better yet keep on printing myself.
Hi,
To begin, I apologize for the unhelpful answer you received when you asked about the print locations. In the day since this occurred, we have worked with our team member to be able to provide a clearer response to this in the future, and I sent you the pertinent location via email. Every customer who orders is able to track their order from the start location to the final destination.
I reached out to you yesterday as we wanted to work to deliver your customer's package free of charge by the holiday, but we unfortunately have not heard back. Please know that you can reach out to me directly at any time (I provided my phone number and contact details in the email I sent) if you would like to give us a chance to earn your trust. I'll be happy to answer any questions you have.
Best wishes,
Alyssa Rivera
Customer Success Director
I cant see their full products listing. I am sorry. I am deleting this app :( one of worst apps.....
Hi
Great to the point, transparent feedback. This feature will be launched very early 2021! Thank you for the feedback - we always love customer input!
All the best,
Styrbjörn
Head of Product for Gelato API / Integrations