Avis (1 189)

Note globale
4,8
Nombre d’avis par note
  • 89 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
17 février 2025

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Artistic Crimes
Pays-Bas
3 jours d’utilisation de l’application
Gelato a répondu 19 février 2025

Hello,

Thank you for your review! We appreciate your support. If you ever need any assistance, feel free to reach out!

Best regards,

Michal
Gelato Support Team

Modifié le 7 septembre 2024

If you value your time, stay away.
Pros: Good user interface, option to add personalized products, customer care team available 24/7, and chats are responded to within minutes
Cons: Everything? Prices are defaulted to EU, so all time spent configuring prices for each variant will be erased and a random price shows up on your listing each time you save. So many glitches setting up the personalized products and no support. Staff are available 24/7 and respond to live chat within minutes but if you don't reply within 5 minutes, they will close the chat and mark it as resolved due to "inactivity" even if issue has not been resolved. You are expected to wait hours for them to respond if they tell you to wait, but as soon as they respond and you happen not to be online at that time, they will close chat within 5 minutes. Imagine waiting 12 hours or more for them to investigate then as soon as they respond they expect you to be online that second. When you go to their live chat with an issue and they say they will get back to you with an email, just lower your expectations as they will likely either never follow up, one sidedly mark issue as resolved, or blame the issue on your theme because they are perfect. because of their lack of accountability, I even sent them an organized bulleted list of the issues I'm having, as expected they said they'll get back to me via email and asked me to record screen of the issue even though I already wrote down all the details, still entertained them by recording my screen, no response. Crickets. Spent TWO WEEKS trying to set up one product, imagine that. I'm out. In conclusion. Their time is valuable, yours isn't.
Update: They said they'll follow up with an email and asked me for a screen recording of the issues despite having already organized them in a list for them, but i recorded my screen and sent them the video anyways. I emailed again to check if there's updates, they asked me to send them examples/screen recording again, then never responded again. The level of disrespect and lack of care for customers is appalling. Luckily I found a much more powerful customization app, uninstalling this joke rn, want my time back.
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Another update- Not to sound petty with this update but I reached out to them again to check in on their "resolution" and if they checked the screenshots and screen recordings they asked for, but they ghosted me. They don't even bother to respond. Ms Paulina, if you wanna work in customer service, then actually do know basic customer service etique like actually responding, following up and providing resolutions you promise. In conclusion, they are not reliable at all.

Kai & Co. Studios
États-Unis
16 jours d’utilisation de l’application
Gelato a répondu 28 août 2024

Hello,

Thank you for the review. We sincerely apologize for the challenges and frustrations you've experienced with our app. We regret that our service did not meet your expectations, particularly regarding the currency default issues, glitches, and communication delays. Your feedback is incredibly valuable, and we are committed to addressing these concerns to improve our platform and support processes.

We understand how critical your time is, and we are truly sorry for any inconvenience caused. Please know that we are taking steps internally to ensure these issues are resolved for our current and future customers.

Thank you for sharing your experience with us.

Kind regards,

Michal
Gelato Support Team

16 juin 2024

I'm only just starting out and tbh it's a pretty easy store to set up. Also easy to move my designs to shopify to sell straight away. If anything changes I'll update my review.

My Store
Royaume-Uni
3 mois d’utilisation de l’application
Gelato a répondu 17 juin 2024

Hello,

Thank you for your positive review. We're glad to hear that you found it easy to set up your store and move your designs to Shopify. If you have any questions or need assistance as you continue, please feel free to reach out. We appreciate your feedback and look forward to any future updates.

Best regards,

Michal
Gelato Support Team

7 octobre 2024

Very easy to add products to my store.

Jafora
États-Unis
1 jour d’utilisation de l’application
Gelato a répondu 9 octobre 2024

Hi there,

Thank you for your review! We're glad to hear that adding products to your store has been easy. If you ever need any assistance or have questions, feel free to reach out.

Best regards,
Bart
Gelato Support Team

Modifié le 4 septembre 2024

I couldn't back out of the design - so I just going over to another POD to get the job done - I don't have time. See you next time. Jim2y

Jim2y's
États-Unis
11 mois d’utilisation de l’application
Gelato a répondu 31 mai 2024

Hi,

Thank you so much for leaving us a stellar 5-star rating! Just a friendly reminder, our team is available 24/7 to assist you with any questions or concerns you may have.

Best regards,

Michal
Gelato Support Team

29 octobre 2024

Great

My Store
États-Unis
Environ 2 mois d’utilisation de l’application
Gelato a répondu 31 octobre 2024

Hi there,

Thank you for the great feedback! If you have any questions or need help, feel free to reach out.

Best regards,
Bart
Gelato Support Team

16 septembre 2024

seamless transition and easy to understand

410 Noodlez Official Merch
États-Unis
Environ un an d’utilisation de l’application
Gelato a répondu 17 septembre 2024

Hello,

Thank you for your feedback! We’re glad to hear that your transition was smooth and that you’re finding the platform easy to use. If you need any further assistance, feel free to reach out!

Best regards,
Bart
Gelato Support Team

31 juillet 2024

Gelato is a wonderful company to work with! They have been very supportive with helping me start and grow my print on demand business.

Brigz Tattoos
États-Unis
Plus d'un an d’utilisation de l’application
Gelato a répondu 2 août 2024

Hi,

Thank you for your kind words! We're thrilled to hear that you find Gelato a wonderful company to work with.

Supporting you in starting and growing your print on demand business is our priority, and we're glad our efforts have been helpful.

If you have any further questions or need assistance, please don't hesitate to reach out.

Best regards,

Michal
Gelato Support Team

18 septembre 2024

Seriously, best POD provider out there!

Radiant Retail Therapy
Canada
Environ 2 mois d’utilisation de l’application
Gelato a répondu 20 septembre 2024

Hi there,

Thank you for the fantastic feedback! We're thrilled to hear that you're so happy with our service. If you ever need anything, feel free to reach out!

Best regards,
Bart
Gelato Support Team

4 octobre 2024

Güzel uygulama size nasıl başlayacağınız hakkında yön de gösteriyor

SaNaChi
Turquie
29 jours d’utilisation de l’application
Gelato a répondu 6 octobre 2024

Merhaba,

Olumlu geri bildiriminiz için çok teşekkür ederiz! Uygulamamızın kullanımının kolay olduğunu ve başlangıçta size yol gösterdiğini duymak bizi mutlu etti. Amacımız her zaman kullanıcılarımızın ihtiyaçlarını karşılayan, pratik bir deneyim sunmaktır.

Eğer ileride herhangi bir sorunuz olursa, size her zaman yardımcı olmaktan memnuniyet duyarız.

Saygılarımızla,
Andrzej
Gelato Support Team