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Gelato is running an illegal scam business. They are illegally charging 9% VAT on my orders that are being shipped to US addresses from US fulfillment center. I will be filing an official complaint of theirs. Even after repeatedly notifying support on this issue, this still hasn't been fixed. In the name of tax, they are profiting. Additionally I have been charged 4x shipping they are advertising. For instance, they show 6$ shipping on framed posters, but charging 24$ for shipping. Fake stock availability - For framed posters, they show all frames are in stock. Once I placed the order, they cancelled my order after 4 days saying it's out of stock. Enough of taking your customers for granted. These businesses have no idea how much pain they cause to their customers by providing substandard services. I have invested so much in advertising the product and it took them a second to cancel my order. Order #G-210520214654
This review has been reported to Shopify as being fraudulent. The same review was also submitted on Trustpilot and they have now removed it after their investigation. We are awaiting Shopify to take action and their response below:
“We take claims regarding fake and inappropriate reviews very seriously as they undermine the integrity of Shopify’s App Store. Any reviews that are reported to be abusive or a conflict of interest are investigated and actioned as appropriate. I've made note of your experience and our teams will be looking further into what happened. If the review is legitimate it will remain on the app store, and if the review is fraudulent we'll be sure to action as appropriate.”
It great❤️
Hello,
Thank you for sharing your feedback with us! Seeing that heart emoji made us smile.
If there's ever anything we can do to make your experience even better, just drop us a line.
Best regards,
Bart
Gelato Support Team
No way to update prices in bulk. Requested escalation to management twice, never got contacted.
Hi there,
Thanks for taking the time to share your feedback.
We've looked into this and can see two of our senior team members have attempted to reach out to you (including one manager) highlighting the available options - we're sorry if these weren't received.
We've just sent a new email to your alternative email address with the details. If you still haven't received anything please reach out to us via apifeedback@gelato.com and we'll be happy to discuss.
Best regards,
Kyle
Head of Customer Service
Great App, 100% quality products and services. His delivery options are more important for our customer experience. Good Job guys.
Hi, thanks for your review! It's great you are enjoying our products and integration. Please feel free to reach our support team whenever you need us. We're here 24/7 to help! Kind regards, Adeline
Excellent application! Gelato delivers high quality poster print with excellent delivery time [3 - 5 days]. Also, if there is something wrong with the order their customer supports always finds a solution! Absolutely recommend!
Thank you for your review! We're so happy that you're satisfied with our app, poster quality and delivery time. Our team is here to support Our Icons 24/7 as you continue your journey! Best wishes, Achille
Estoy empezando, pero la integración con Shopify me parece muy fácil teniendo en cuenta que no tengo mucha experiencia con webs.
Hola,
Nos encanta saber que la integración de Shopify es fácil para ti al comenzar tu viaje con Gelato. Nuestro objetivo es hacer que el proceso sea lo más sencillo posible, por lo que es fantástico saber que ha tenido un buen comienzo. Recuerde, nuestro equipo de soporte siempre está aquí para ayudarlo si tiene alguna pregunta o necesita ayuda en el camino.
Atentamente,
Bart
Gelato Support Team
Gelato is the BEST. Excellent quality. Excellent customer service. LOVE doing business with you!
Hello,
Thank you for your enthusiastic feedback! We're thrilled to hear that you're having a great experience with Gelato. If there's anything specific you love or if you have any suggestions for improvement, feel free to share.
We appreciate your support and look forward to continuing to serve you,
Bartosz
Gelato Support Team
GELATO IS AWESOME!! very professional.
Hello,
Thank you for your positive feedback and for choosing Gelato for your printing needs. We're glad to hear that you found our service professional. Providing a high-quality and professional experience is important to us. If you have any questions or need further assistance, please feel free to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
I'm very happy with the printing quality and fast shipping in Germany. I've tried several other providers, but gelato is by far the most reliable and fastest.
Hi,
Thank you so much for the fantastic review and for choosing Gelato to fulfil and ship your orders to your customers. In particular, we are very happy you are pleased with the printing quality of our products and the delivery performance of our network.
Looking forward to supporting your business expansion to more countries outside Germany with our global network of 100+ print partners in 30 countries!
Please let us know if there is anything we can do to support you further.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
good
Hello Ana,
Thank you for your feedback! We're glad to know you had a positive experience. If you have any specific comments or suggestions, feel free to reach out.
Thanks for choosing Gelato,
Bart
Gelato Support Team