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Simple clear and easy to use.
Hello,
Thank you for your feedback! We're glad to hear you find the platform simple and easy to use. If you ever need any assistance, we're here to help.
Best,
Andrzej
Gelato Support Team
Love that I can allow customers to customize thier own products! Just wish I could advertise/sell more!
Hi there,
Thank you for sharing your positive experience! We’re glad you’re enjoying the Personalization Studio features. If you have any questions, feel free to reach out—we're here to help!
Best regards,
Bart
Gelato Support Team
Una herramienta excelente, fácil de desarrollar, con técnicas actualizadas que permite la destrezas del ganar ganar. Quiero seguir desarrollando e incrementando mis ventas con ustedes.
Hola,
¡Muchas gracias por sus amables palabras! Nos alegra saber que Gelato ha sido una herramienta útil para el crecimiento de su negocio. Estamos aquí para apoyarle en su crecimiento y expansión. No dude en contactarnos en cualquier momento si necesita ayuda.
Saludos cordiales,
Bart
Gelato Support Team
easy, works like a charm
Hello,
Thank you for your positive feedback! We’re glad to hear that you find Gelato easy to use and reliable. If you ever have any questions or need assistance, we’re here to help.
Best regards,
Andrzej
Gelato Support Team
Impressively simple to make a promo merch business!
Hello,
Thank you for your feedback! We're glad to hear you're finding it simple to set up your merch business. If there's anything we can assist with, don’t hesitate to reach out!
Best regards,
Bart
Gelato Support Team
good quality and efficient and affordable delivery
Hi there,
Thanks for your review! We're happy to hear the quality and delivery are meeting your expectations. If you ever need anything, we're here to support you.
Best regards,
Bart
Gelato Support Team
I love how easy this app is to navigate. there is many design templates available. shipping is cost effective and fast. Gelato has made starting my own online business possible. and such an easy transition.
Hello,
Thank you for the wonderful review! We’re glad to hear Gelato has been working well for you. If you need anything along the way, don’t hesitate to get in touch.
Best regards,
Bart
Gelato Support Team
It's great, although I'd prefer more automated options for bulk product setup. Especially of wall art where all mine needs to be is centered and scaled to fit.
Hello,
Thank you for your positive review! We’re glad to hear that you’re enjoying Gelato. Regarding your feedback on bulk product setup, we have solutions which can help streamline the process. You can learn more about these features in our Help Center or by contacting our team via chat or e-mail - we will be happy to support you according to your needs.
If you need any further assistance, feel free to reach out, we are available 24/7!
Best regards,
Andrzej
Gelato Support Team
A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste:
"Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions."
This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped.
I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped).
I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform.
Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.
Hi there,
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience, as we understand these challenges impacted your business.
Your feedback is very important to us, and we’ve reached out with the steps we’ve already taken to improve. We hope to have the opportunity to show you what the usual experience with Gelato will be like moving forward.
Best regards,
Bart
Gelato Support Team
It's the best platform for a new sellers because it's easy to set up and design by your self.
Hello,
Thank you for your 5-star review! It’s great to hear that you find Gelato easy to set up and ideal for new sellers. Making the platform user-friendly is a priority for us.
If there’s anything we can assist you with, feel free to reach out.
Andrzej
Gelato Support Team