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it is a really quality Mug and very fast shipping the printing color was very good I wish I can add the photo
Hi,
Thank you for your review.
We are humbled and glad that you and your customers are satisfied with the quality of our products and the fast shipping :-)
Should you have any questions we are always happy to help!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Gelato is a great app! I've been really impressed with how easy this app is to use. I have also purchased products and the quality is great, delivery times are as promised. I cannot fault this app or company. Absolutely love it and would recommend to anyone looking to start POD. You will not be disappointed.
Hello,
Thank you for your wonderful review of Gelato! We're thrilled to hear that you find our app easy to use and that you're happy with the quality of the products and delivery times. We're always striving to provide the best possible service and we appreciate your recommendation to anyone looking to start POD. If you have any suggestions for how we can continue to improve, please don't hesitate to let us know.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
I m gonna give them 5, they are really good, honestly, the service is great even the delivery service is great fast and reliable, my store with their product mockups is awesome, truley as my first pod service they are great,
Hello,
Thank you for taking the time to leave us a review and for your kind words about our service.
We are glad to hear that you had a positive experience and that you are satisfied with the service you received. It is wonderful to hear that you found our delivery service fast and reliable and that you are happy with the product mockups you received.
We are glad that you consider us a great POD service and that we were able to meet your expectations.
Thank you for choosing Gelato as your POD service.
We hope to have the opportunity to assist you again in the future.
Best regards,
Bartosz
I ordered ten t-shirts for quality testing before selling (Gildan 64000).
Both the quality of the t-shirt AND the print are unbelievably good. The black t-shirt has a very dark shade, and the white print on top is a very bright white. Perfect contrast.
Hi, thank you for your review. We're delighted to hear you are pleased by the quality of the apparel products received in your test order! Do feel free to reach out whenever you need our support, we're here for you 24/7. Kind regards, Adeline
Gelato - Customer support at it's best!
I really never experienced any help like I got from Gelato! The support team is REALLY listening to you and they do their absolute BEST to help you with your problem AND also listen to you when you speak about improvements they could implement! Did I tell you they work fast also? Because they really do! I'm happy to be with you! Keep up the GREAT work <3
Hello,
Thank you for taking the time to leave such a positive review of your experience with Gelato's customer support team. We strive to provide the best support possible and it's great to hear that our team was able to assist you with your needs in a timely and efficient manner. We also appreciate your feedback on how we can improve our services and will take it into consideration for future updates.
Thank you for choosing Gelato as your printing partner and we look forward to continuing to serve you in the future,
Bartosz
Gelato Support Team
Great support from the team - very competitive pricing and the shipping time is also very fast as they reduce the carbon footprint. I haven't had any issues so far but hoping to see more product availability / full stock. Highly recommend trying them out!
Hi,
Thank you for your review.
We are very happy that you and your customers are enjoying the business and environmental benefits of local production and fast shipping!
We have a great roadmap of new products and features rolling out in the coming months to help grow your business even more, so you should be seeing some great new options very soon. We’re excited to hear what you think of them as they launch.
Should you have any questions we are always happy to help.
Best,
Alyssa Rivera
Customer Success
Excellent
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
These guys are amazing, i mentioned to them that they need a mock-up generator, and they had it built within a few weeks - what differentiates them from the competition is their ability to work with you directly and truly understand your needs to help you thrive
***UPDATE***
Hi,
Once again I would like to thank you for taking the time to share your honest review with us and push us to develop this improvement.
I just wanted to let you know that we have released the mockup generator for Shopify products! Now you can create beautiful mockups using the different scenes that we made available. You can read more about this new feature here: https://apisupport.gelato.com/hc/en-us/articles/360016128380-How-can-I-add-mockups-to-my-products-in-Shopify-
Should you have any questions please do not hesitate to reach out.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato API
***************
Hi,
Thank you for taking the time to write a review for our Shopify app and provide feedback - we really appreciate it!
Based on your feedback, we have improved the product catalogue with additional product images and information. This is already live today. Please have a look.
In addition, our team is currently working on adding a mockup generator and a product preview before adding it to your Shopify store. These improvements will be live in the next few days. We will let you know as soon as they are released so you can try them and hopefully give us feedback.
Once again thanks for helping us improve our app. Should you have any additional comments please drop me a note at achille.mileto@gelato.com
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato API
I tried a few print-on-demand platforms and decided to stick with Gelato for my poster store. The website is easy to use and their support team is the best. The app integrates smoothly with Shopify. Good quality and fast delivery. And their transparency in prices and shipping rates really help me in setting up the pricing
Thank you so much for your review! We are so happy to read this and to be part of your company's journey. We'll continue to work to provide the best support possible for you through our software, customer support and fulfillment, and will be adding more features, printing locations, and products to help you grow in whatever way is best for your business.
Thank you for using Gelato and know that we are here for you 24/7!
Best wishes,
Alyssa Rivera
Customer Success Director
PERFECT !!!
Hello,
We're thrilled to hear that you think Gelato is perfect! Thank you for your enthusiastic feedback. If you have any further questions or need assistance, feel free to reach out.
We're here to help,
Bartosz
Gelato Support Team