Gelato Impression à la Demande

With the prices and support, Gelato is the best for me.

Easy to use and to connect to Shopify, Etsy and other shops

Fantastic App and service, i have been looking for a very long time for a POD service that offers fast shipping at a good price, high quality prints and proper integration with all my platforms. I love that I can integrate/sync products with my existing products on Etsy and in Shopify. I have used many of POD services that don't offer this crucial feature.
The shipping is unbelievably fast! some of my customers receive their order within two days!
I still use Printify for my cushions and phone case orders but I'm hoping Gelato add more products soon so I can switch entirely to Gelato.

After comparing to other providers I decided to use Gelato, they have a good range or products and ship international.

*Quality of the sample products I ordered were excellent

*Delivery was on time

*Chat / Support Helped me in great detail with an issue that I was encountering and resolved my issue

Great and easy to use

Easy to use!! I had been trying to launch my store and I wish I would've find you earlier!! Thank you for making it use. I also want to give you kudos for the excellent customer service that answered my questions at 11:30 pm!! I am in awe that you guys have this available 24/7

If you’re new to POD, as I am, Gelato has a lot of seemingly great features. I was especially excited about the option for customers to utilize the personalization feature. I like their approach to sustainability and supporting local printers. After several months of trying to work through issues with their customer service team, I am giving up on trying to make this relationship work. Here’s a few problems I have had: Upload/Product creation can be glitchy. Sometimes you have to start from the beginning when the system stalls or crashes. Frame quality is super low. The frames used by the printer I was matched with are horrible and look nothing like the frames shown as examples on gelato’s site. There is barely a single coat of white paint, which is chipping. The joints are barely attached, and the wood grain is rough and totally visible. When I received one frame as a sample of this poor quality, I reached out to customer service. They refunded me and told me this was never the quality of work that I should expect. I went ahead and ordered more samples - and got the exact same low-quality frames again. My plan was to rephotograph some of the frames and keep going with gelato in spite of these two issues. I thought about eliminating frames as an option. As of February 2021, however, they changed how product variants sync to Shopify, with no notice or explanation. When I contacted customer service, they told me that I would need to go into each and every product after uploading and update all the variants myself. They gave me no explanation or recourse or assistance. Sent off instead to a general customer service email that simply sends links/articles from their FAQ instead of addressing the actual issue that I had detailed 3 times by this point. I was frustrated and found a new POD app/printer. I was never given a solution and have had to put a halt to building out my inventory, instead spent the time re-uploading my entire inventory with a new supplier. They have wasted my time and my money. If you are a larger company with your own team to address issues with the API and build out your own system, perhaps Gelato can work for you. If you are a small company or individual, especially creating a store on Shopify, they don’t seem to care too much about your business, and the constant changes to their API will throw a massive wrench in creating and maintaining an evolving inventory.

For me the best print on demand service thats available. Very good products, fast shipping worldwide, decent pricing and very kind, quick responding customer service. Well deserved 5 stars!

Working with Gelato has been great so far and I can't recommend them enough. I have been with them for over 5 months now. Product delivery is very fast compared to other POD providers I tried in the past and pricing is very reasonable as well. If there is any issue, the customer service team is always there to help via chat with usually just one minute waiting time. Gelato has gone above and beyond to help us grow and expand our store which included free video calls with their talented team. This personal approach is something that really makes them stand out. Once again, can't be happier. Thank you, Gelato!

I love how easy it is to use, It creates a User friendly experience I hope to use it more in the upcoming future