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easy and amazing to set up
Hello,
Fantastic to hear that! If you ever need assistance or have questions, don't hesitate to reach out. We're here to make your experience with Gelato as smooth as possible.
Thanks for choosing us,
Bartosz
Gelato Support Team
Amazing App
Hello,
Thank you for your positive feedback! We're thrilled to hear that you find Gelato amazing. Providing a seamless experience for our users is our goal, and we're glad we could meet your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support.
Best regards,
Michal
Gelato Support Team
EASY TO USE AND ACCESSIBLE
Hello,
Thank you for your feedback! We're glad to hear that you found our platform easy to use and accessible. If you have any questions or need assistance, feel free to reach out. We're here to ensure your experience remains excellent!
Best regards,
Bart
Gelato Support Team
The product arrives quickly and is of excellent quality
Hi,
Thank you for taking the time to share your feedback! We're happy to hear that you're pleased with the speed of delivery and the quality of our products. Ensuring timely delivery and maintaining high-quality standards are core principles of our service, and we're glad to see that reflected in your experience. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Michal
Gelato Support Team
So easy to use, fantastic products, couldnt be happier
Hello,
Delighted to hear you're finding Gelato easy to use and enjoying our fantastic products! If there's anything specific you'd like to share or if you have suggestions, we're all ears.
Your happiness is our goal,
Bartosz
Gelato Support Team
I'm just one week into doing my first ever POD online biz using Gelato and Spotify, and so far everything is going smoothly, and any questions I've had there are plenty of FAQ articles and tutorials to help me. And better yet, if I can't find the answer I use the 24/7 Live Person Support Chat system that Gelato provides, which has been a major help each time I've used it. I'm creating my products and I'm gearing up to start marketing and selling them online. I have Positive Hopes and Expectations to have excellent success with my business, thanks to Gelato.
Hello,
That's fantastic to hear! We're thrilled you're having a smooth experience and finding our support helpful. Best of luck with your POD business, and if you ever have more questions or need assistance, feel free to reach out.
Here's to your success,
Bartosz
Gelato Support Team
Hello, I accidently transfered one of my product on your app and I can't find it anymore on my shopify store.
What is going on? Could you be nice enough to contact me and tell me why I can't get it back in my stock?
Hello,
My name is Bartosz, and I'm the Escalations Manager at Gelato.
We're sorry to hear you've faced an inconvenience while using the app.
I was able to identify your account, and reached out personally via email 3 times - however, I'm afraid I didn't receive reply.
Our system may sometimes work in unexpected way, especially in the beginning, when the platform is unknown and users need to spend time learning how to use and navigate within the platform. We strive to constantly improve ease of use, but in cases something is causing confusion - our Support Team is happy to assist you 24/7.
We hope that you will consider giving Gelato one more try, and we would be honoured to have a chance to make the bad experience up for you.
Thank you,
Bartosz
Gelato Support Team
I would recommend because it makes it easy for me to design custom products.
Hello,
Thanks for recommending us! We're delighted to hear that designing products with Gelato has been easy for you. If you have any questions or need further assistance, feel free to reach out.
We're here to help,
Bart
Gelato Support Team
Super easy to use and I've already had my first sale. It took me less than an hour to upload a design I had on hand from a collection I had in 2016. I'm so happy to have found Gelato and I don't need to print a batch of tees for my brand!
Hello Tracey,
Thank you for sharing your experience with us! It's fantastic to hear that you found Gelato super easy to use and that you've already made your first sale. We're thrilled to have played a part in bringing your designs to life and helping your brand thrive. If you need further assistance, feel free to reach out.
We appreciate your recommendation,
Bart
Gelato Support Team
So far I'm really impressed with this app. The design is very intuitive, which makes creating products quick and fun.
Hello,
Thank you for sharing your thoughts! We're thrilled that you're impressed with our app's functionality and user-friendly design. If you ever need assistance or have any questions, feel free to reach out to us. We're here to help make your experience with Gelato enjoyable and productive.
Best regards,
Bart
Gelato Support Team