Gelato Impression à la Demande , 197 avis

We are using the integration with Gelato for over two month now. During this time they impressed me on the ease of connecting the products + reaching the customer service with a great response time, always available and quick to reply. There is something else that is great, the delivery times change due to seasonal changes quiet often. This is something we all know of course. But they actively engage with e-mails to keep you posted on this and helping you think about solutions for your customers for this (getting notice to your customers to buy early due to delivery problems during seasonal holidays.)

Very good app, order process is fast and easy to use.
Like every app there are prons and cons, after having test them all Gelato is by far the best app.. A lot of new products and updates are coming and I am really excited to keep going in this adventure with them. I can only recommand this app. Try it before judging it.

Easy to handle app to sell their goods in your shop and to automate your orders. Great support, good quality, and the mindset to improve their and your business with innovation and communication. Until now no problems about rejected orders or late shipping.

First of all, this is not a paid review. It will probably sound like that, but rest assure I'm just a satisfied customer. Since a lot of reviewers here seem a little quick on the negative, I thought I balance that out with a little more indepth good experience. I been using one of Gelatos competitors for 2 years, and been super happy. Everything have worked out fine, and it was easy to use. Never had any returns, which means the customers was satisfied with the products. So I really wasn’t searching for a new provider, but the customers have had been waiting longer and longer for their orders. Sometimes up to 2-3 weeks. I know it’s challenging times, but it’s another problem nevertheless. One day someone asked me if I used ”Gelato”, a name that never came up in my research when I was looking to find a fulfillment partner the first time. Of course I looked them up, just out of curiosity. And since I’ve begun having some issues with long shipping times, I immediately fell for their "Local shipping, worldwide” USP. Since I really had nothing to lose, I gave them I try. Without disconnecting the fulfillement partner I already had, of course. A couple of hours after I signed up, I got a standard ”welcome letter”. Which was nice, but since there was one thing missing in Gelato I really liked in my current provider (A library of my files) I decided to answer that bot-mail and tell them that. To my surprise, I got an answer after just a couple of minutes. They told me this was under development, and will be on Gelato soon. But until then he presented a personal work-around that would solve my ”problem”. And it definitely did. After that, I’ve continued to send them my personal thoughts on my experience, and they kept on delivering superb answers and solutions to each of my questions. Now I have, together with them, created a tailored solution that works almost perfect for my needs, and way better than it did at the competitor before. The better pricing is really just a bonus, to have the customers receive their products within a couple of days is amazing. I´m superhappy I took a chance.

Fantastic App and service, i have been looking for a very long time for a POD service that offers fast shipping at a good price, high quality prints and proper integration with all my platforms. I love that I can integrate/sync products with my existing products on Etsy and in Shopify. I have used many of POD services that don't offer this crucial feature.
The shipping is unbelievably fast! some of my customers receive their order within two days!
I still use Printify for my cushions and phone case orders but I'm hoping Gelato add more products soon so I can switch entirely to Gelato.

Gelato has a very helpful staff, fast shipping, great quality. In two words: reliable printing partner!

The Customer Support is on the spot. Quick, helpful and professional answers. Product prices are also very decent!

Fantastic, honest customer service. Ive only had one product so far but great quality print. well done Gelato - you have yourself another customer!

Truly a new type of provider in shopify has come! Gelato has great direct and quick email support - which was valuable since my main need was printed books with rainforest photos I get in my explorations. I ordered a sample book I made and me and my family WERE IMPRESSED. It was like being in the forest. This is a wip and they are in contact with me about it. I am now looking at their other products. I was surprised about the founder statement - that they are a SOFTWARE company that improves and interfaces with thousands of print providers all over the world. This is awesome. My suggestions is to look closely at other POD's like printify, printful and gooten and get some ideas from their approach. Each has something unique and helpful - like in Printify I can copy a product and then edit into a new one by changing the image - good for a group of similar products! With this i choose a topic - like the pillows now in www.yunque.store - most are a template I copied since most are Hubble telescope images. Did all that in 2-3 hours - 18 new pillow products in the store! As an example for canvas they allow multiple sizes at the same times, and then tell you what sizes is the provided image a good fit. Normally i make 3 canvas sizes, this is one design vs making 3 separate designs for each canvas size. Most POD's have this feature. To finish 5-stars is a low score - your business deserves more!

Simply awesome! the customer service is really great. This is the first time I've seen people invested that much in user feedback. There is also a wide range of products. I highly recommend.