Avis (958)
Affiner
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Par note
Nicer interface than printify with better options for print location and control. Mockups would be nice to allow import of pre made mockups from files existing.
good layouht for adding importing products, although it would be nice to pick more tan one at a time
Hello,
We appreciate your detailed feedback. Your insights into our interface and mockup options are valuable to us as we continuously enhance our platform. Have you explored our Mockup Studio feature? It enables you to import your own mockups from existing files. If you have further feedback or specific ideas, feel free to reach out directly.
Our aim is to ensure your Gelato experience is seamless and enjoyable,
Bart
Gelato Support Team
Finding the limitations of sizing designs is not very competitive to other sources. The 150 DPI is making the design to small. The DTG is falling short of the expected color.
Hi,
Thank you for sharing your feedback regarding our Shopify app. We appreciate your input regarding sizing limitations and understand your concerns about the 150 DPI and color expectations with DTG. We apologize for any inconvenience you've experienced. Our team is continuously working to enhance our services, and your insights are valuable in this process. If you have specific details or examples to share, we would love the opportunity to investigate further and address any issues. We've reached you directly via e-mail to assist you further.
Best regards,
Michal
Gelato Support Team
Very good experience so far.
Hi,
Thank you for taking the time to write the review. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato!
Best regards,
Michal
Gelato Support Team
UPDATE:
I had a chat with customer service and the problem was solved. It was a glitch, a pretty annoying one but just a glitch! Everything else has been going well since and customer service was extremely nice. So far so good :) This app is so problematic! It went into some of my shopify settings and changed them, for example it changed the fulfillment of some random products of MINE to gelato for no reason, causing people to not be able to purchase them from my store anymore and making me lose sales! HOW RANDOM IS THAT?? Not to mention how hard it is to ignore products on the platform. Jeez. Can't wait for calendar season to be over so I can erase it and never use it again.
Hi,
Firstly, I apologise for the technical issues you faced related to fulfilment of some of your products. We appreciate the feedback very much - it is feedback like this that helps us to improve.
I reached out to you yesterday as we would like to support you and resolve the issues you faced, but we unfortunately have not heard back. Please know that you can reach out to me directly at any time (I provided my phone number and contact details in the email I sent) if you would like to give us a chance to earn your trust. I look forward to connecting with you soon.
Regards,
Pradeep
SVP Customer Success
Gelato good company..just I try to open my small business..please help me growth my business.. and help Me for running my good business..thank you..my last chance for the this my online business...
Hi there,
Thanks for taking the time to leave this review. We have some tips and tricks to help grow your business in our Help Centre you may wish to check out: https://support.gelato.com/en/collections/8521533-tips-tricks
If there's anything else we can support with, please don't hesitate to reach out.
Best regards,
Kyle
I placed three test orders on Monday, September 30th. Two canvas and one framed print. The company gave me three free orders up to a certain dollar amount, so I thought I'd try it. The items arrived on Saturday - lightning fast. I'll admit that I was skeptical since their canvas prints are considerably cheaper than my current supplier. But the print and durability are easily tied for the best canvas I've ever seen. I didn't give the app 5 stars because the framed print wasn't the best. The plexiglass was dirty, and it didn't seem durable like the canvas prints. Still, I'm extremely happy with my orders.
Hi,
Thank you so much for trying out our service and for taking the time to provide your feedback.
We are glad you are overall satisfied with your first orders but we would like to ensure we can do anything we can to improve further and give you a 5-star experience. If something is not perfect with your order, we are always very eager to know what that was to report it internally and improve in the future.
It would be great to know more about the framed print you received and what exactly was not up to your expectations.
Looking forward to supporting your business in the future!
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
I enjoy the products from Gelato.
I use the multi product tool to add to store, on my mobile browser because the multi product tool doesn't seem to exist on the app. On more than one occasion I have gotten to the end only to have the site freeze and I lose 30 minutes of work.
Hi,
Thank you for sharing your experience. We're glad to hear that you enjoy our products. We apologize for any inconvenience you've encountered while using the multi-product tool on your mobile browser. We understand the frustration of losing work due to site freezes. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato!
Best regards,
Michal
Gelato Support Team
Straight forward app! Does the job perfectly, easy to configure! Even for a non tech savy person! took us less than an hour to connect the catalogue and update our product. It seems to have issue with automatic shipping cost, when order 2 of one item the shipping cost stay the one of one item though.
Hi, thanks for your review.
We're glad to hear you were able to set up your store quickly.
I have just reached out to you over e-mail, so we can address the issue described above.
I'll be looking forward to hearing from you, and resolving this issue, so your store is all set up, and ready to process small, but also large orders.
Thank you,
Bartosz
Escalations Specialist
perfect right now
Hi,
Thanks for your review! If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato,
Bart
Gelato Support Team
My experience so far with Gelato is good for a beginner. The platform has been an eye-opener, but the store is still in the building state, therefore, I can not comment much on customer service issues. I would like to know how to order samples at a discount rate so as to see what my physical products look like.
Hello,
Thank you for sharing your positive experience with Gelato! We're delighted to hear that the platform has been an eye-opener for you as a beginner. As you continue to build your store, we appreciate your understanding that customer service experiences are yet to be fully explored.
Regarding ordering samples, we currently offer the ability to order them directly through our platform. Unfortunately, we don't have a specific discount rate for samples at the moment. However, we believe in the quality of our products, and ordering samples will give you a firsthand look at the excellent printing and material standards we maintain.
If you have any further questions or need assistance as you progress with your store, feel free to reach out. We're here to support you on your journey with Gelato, and we wish you great success in building and growing your business!
Best regards,
Bartosz
Gelato Support Team