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Integration is not automatic when customers make an order in my store.
Also, the address field only allows 35 chars, which means that in most cases you have to change your customers' orders for the address to fit the available address fields.
Mug packaging is not great. Only cardboard around it, there's no bubble wrap or other kind of fragile material protection. That's not good at all and the sample I've ordered has reached me broken.
Even though there's production in my country, all the orders so far have come from Germany. This leads to slower delivery times for me and my clients, which shouldn't be needed if there's production in Portugal.
Other than these issues, Gelato is exactly what I was looking for and I do plan to keep using it for my small business. It does still have room to improve and that's why I'm leaving that feedback here.
Hello,
Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with the integration not being automatic when customers place orders on your store. We understand the importance of a seamless integration and we're continuously working to improve this process.
Regarding the address field limitation, we apologize for the inconvenience caused by the character limit. We'll take your feedback into consideration as we explore options for expanding the address field to accommodate longer addresses.
We're sorry to hear about the issue with the packaging of the mugs and the broken sample you received. We'll review our packaging protocols to ensure better protection during transit and minimize the risk of breakage.
We understand that delivery times are important, and we're actively working on optimizing our production and distribution network to provide faster delivery options in various regions, including Portugal.
We appreciate your valuable feedback as it helps us identify areas where we can improve our services. We're committed to providing the best possible experience for our customers, and your input is instrumental in that process. If you have any further suggestions or concerns, please don't hesitate to reach out to our customer support team.
Thank you for choosing Gelato for your business, and we look forward to serving you better in the future,
Bartosz
Gelato Support Team
I love the integration. It works seamlessly. The only concern is the flat rate shipping. Your Shopify store charges a flat rate but the actual shipping cost would vary by weight and there's no way to solve this other than editing shipping profiles for each product and each shipping zone which is quite tedious
Thanks for the review. It's great to hear your thoughts and feedback. We're reaching out with more information on how you can test out our "live shipping rates" which is a great solution to avoid editing the rates manually. If you have any questions our team is available 24/7. Kind regards, Kyle.
yes
Hello,
Thank you for your review!
We truly value your feedback. If there's anything else we can assist you with, and if there is anything we can do to make your experience worth 5-stars, please reach out to us via apifeedback@gelato.com
Best regards,
Michal
Gelato Support Team
Hello,
Thank you for your feedback and for continuing to use our service! We’d love to hear how we can make your experience even better. Feel free to share your thoughts with us at apifeedback@gelato.com—we’re always looking to improve and hope to earn that fifth star!
Kind regards,
Michal
Gelato Support Team
Hi there,
Thank you for your review! We’d love to know how we can make your experience even better. Feel free to reach out to us at apifeedback@gelato.com with any suggestions—we’d be happy to hear from you and work towards earning that fifth star!
Kind regards,
Bart
Gelato Support Team
Hello,
Thank you for your review and for rating us 4 stars! We’re always striving to improve, so if there’s anything we can do to make your experience even better, please reach out at api.feedback@gelato.com.
Best regards,
Andrzej
Gelato Support Team
Hello,
Thank you for your 4-star review! We're happy to hear that you're enjoying your experience with Gelato. If there’s anything we can do to improve and make your experience 5-star, please don’t hesitate to let us know.
Best regards,
Andrzej
Gelato Support Team
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
Great service
I get to make my own merch
buena aplicacion buena experiencia
Easy to understand and navigate. Make linking to sales platforms easy.
Very user friendly only wish the pay wall was a bit less but it does have me wanting to purchase a plan. Ain’t prepped for that just yet and no revenue yet so. Pause button until progress.
Recomendaría a Gelato sin mayor problema. Simple de utilizar, para poner precios muy bueno, y fácil de crear lo que se expone.
muy buena y facil de usar
Fantastic
Hello,
Thanks for your review! We’re glad you’re having a great experience. Let us know if we can help with anything!
Best regards,
Bart
Gelato Support Team
It's a fairly simple process and what I can't figure out y'all or the cat bought helps me figure out so I appreciate all of your staff for that and the walkthrough on how to set my prices and how to connect my stores to y'all I'm just so far had an overall good experience if that changes I'll let you know
Hello,
Thanks so much for your kind words. We're happy to hear the process has been easy to follow and that our team and resources have been helpful. If you need anything along the way, feel free to reach out.
We're here to help,
Bart
Gelato Support Team
user friendly and not overwelming.
Hello,
Thank you so much for your 5-star review! We're glad to hear that you find Gelato user-friendly and easy to navigate. Our goal is to make the print-on-demand experience as seamless as possible for our users. If you ever need assistance or have any suggestions, we're always here to help. We appreciate your support and look forward to being part of your business journey.
Best regards,
Michal
Gelato Support Team
nice
Hello,
Thank you for the kind review! It’s great to hear you’re having a smooth experience with our platform. If there's anything else we can assist you with, feel free to reach out.
Best regards,
Bart
Gelato Support Team
App is so, easy and fun to use.
Hello,
Thank you so much for your feedback! We're really happy to hear that you're enjoying the app and finding it easy to use. If you ever need assistance or have any questions, don’t hesitate to reach out—we’re always here to help!
Best regards,
Bart
Gelato Support Team
Hello,
Thank you for your positive feedback and support! We're committed to providing a great experience and are here to help whenever you need.
Andrzej
Gelato Support Team
super amazing to create your own brand
Hello,
Thank you for your kind feedback! We're glad you’re having a positive experience with Gelato.
If you ever need assistance, we're here to help.
Andrzej
Gelato Support Team
Easy app so far will keep you updated
Hi there,
Thank you for sharing your experience! We're glad you're finding the app easy to use so far. If you have any feedback or questions along the way, we’re here to help!
Best regards,
Bart
Gelato Support Team
Hi,
Thank you for the 5-star rating! We're delighted to know you're enjoying your experience with Gelato. Let us know if there's anything more we can do to support your success!
Best regards,
Michal
Gelato Support Team
This is the easiest POD I have used yet! Love the AI Assistance for product description.
Hello,
Thank you for your wonderful feedback! We're glad you're enjoying the ease of use and the AI assistance for product descriptions. If there’s anything else we can do to enhance your experience, feel free to let us know!
Best regards,
Bart
Gelato Support Team
Great To Use
Hello,
We're glad to hear you're enjoying the service. It's great to see it supports your needs so well. Thanks for being part of the Gelato community!
Best regards,
Bart
Gelato Support Team
penso che sia quasi perfetta.
Hello,
Thank you for the 5-star rating. Your support means a lot to us, and we’re glad to know you’re satisfied with Gelato.
If there’s anything we can assist you with, please don’t hesitate to reach out.
Kind regards,
Michal
Gelato Support Team
Hi,
We appreciate your kind review! We’re happy to know you are enjoying Gelato.
If you have any questions or need further assistance, please don’t hesitate to contact us at apifeedback@gelato.com, we'd love to elevate your experience to 5-star.
Best regards,
Michal
Gelato Support Team
Excellent
Hello,
Thank you for your kind review! We’re pleased to know you had an excellent experience. If you ever need assistance, we’re here to help.
Andrzej
Gelato Support Team
Hello,
We appreciate your kind review! We’re happy to know you are enjoying Gelato.
If you have any questions or need further assistance, please don’t hesitate to contact us at apifeedback@gelato.com, we'd love to elevate your experience to 5-star.
Andrzej
Gelato Support Team
Easy Navigation
Hello,
Thank you for your 5-star review! We’re glad to hear you find the platform easy to navigate. Making your experience seamless is always our goal.
If you ever need assistance, feel free to reach out.
Andrzej
Gelato Support Team
Simple, easy, straight forward.
Hi there,
Thank you for your feedback! We’re glad to hear you find Gelato easy to work with. If you ever need assistance, we’re here to help.
Kind regards,
Bart
Gelato Support Team
Amazing!
Hi there,
Thank you for the 5-star rating! We’re always here to support you and ensure you have a smooth experience with Gelato.
Best regards,
Bart
Gelato Support Team
I have Just joined and very pleased to continue!
Hello,
We appreciate your great review! We're happy to have you on board and look forward to supporting you as you continue.
If you ever need assistance or have questions, don’t hesitate to reach out.
Andrzej
Gelato Support Team
It's the best platform for a new sellers because it's easy to set up and design by your self.
Hello,
Thank you for your 5-star review! It’s great to hear that you find Gelato easy to set up and ideal for new sellers. Making the platform user-friendly is a priority for us.
If there’s anything we can assist you with, feel free to reach out.
Andrzej
Gelato Support Team
works greatand easy to use
Hello,
We appreciate your kind review! It’s great to hear that you find our platform both effective and easy to use. We’re here to make your experience as seamless as possible.
If you ever need assistance, don’t hesitate to reach out.
Andrzej
Gelato Support Team
Unkompliziert und übersichtlich.
Hallo,
Vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie den Vorgang unkompliziert und benutzerfreundlich finden. Wenn Sie weitere Informationen benötigen, können Sie sich gerne an uns wenden!
Viele Grüße,
Bart
Gelato Support Team
Love the quality of the prints on the clothes!!
Hello,
Thank you for your 5-star review! We’re glad to hear you’re happy with the print quality on our clothing. Providing great products for your business is what we strive for.
If there’s anything else we can assist you with, let us know!
Andrzej
Gelato Support Team
fss
Hello,
Thank you for your 5-star review. We appreciate your support and are glad to know you’re satisfied with Gelato.
If you ever need assistance, don’t hesitate to reach out.
Andrzej
Gelato Support Team
C'est très pratique et simple à utiliser
Bonjour,
Merci pour votre avis 5 étoiles. Nous sommes ravis d’apprendre que vous trouvez notre plateforme pratique et facile à utiliser.
N’hésitez pas à nous contacter si vous avez besoin d’aide ou si vous souhaitez partager vos suggestions.
Andrzej
Gelato Support Team
Hello,
Thank you for your 5-star rating. We appreciate your support and are glad to know you’re satisfied with Gelato.
If you ever need assistance, feel free to reach out.
Andrzej
Gelato Support Team
Easy to use
Hi there,
Thank you for your review! We’re glad you’ve found Gelato easy to use. If you ever need assistance, we’re here to help.
Kind regards,
Bart
Gelato Support Team
trés intuitif et pro
Bonjour,
Merci pour votre retour ! Nous sommes ravis d'apprendre que vous appréciez l'expérience intuitive. Si nous pouvons vous aider, n'hésitez pas à nous contacter à tout moment.
Cordialement,
Bart
Gelato Support Team
It's easy to learn, lots of options too
Hi there,
Thank you for your feedback! We’re glad to hear you’re finding Gelato intuitive and enjoy the variety of options. If there’s anything we can do to make your experience even better, we’d love to hear from you at apifeedback@gelato.com.
Kind regards,
Bart
Gelato Support Team
Hello,
Thank you for the 5-star rating! We appreciate your support and are here to help whenever you need us.
Kind regards,
Bart
Gelato Support Team
I keep coming back to this App, earns its space in the App world.
Hello,
Thank you for your feedback and for continuing to use our service! We’d love to hear how we can make your experience even better. Feel free to share your thoughts with us at apifeedback@gelato.com—we’re always looking to improve and hope to earn that fifth star!
Kind regards,
Bart
Gelato Support Team
Hello,
Thank you for the 5-star rating. Your support means a lot to us, and we’re glad to know you’re satisfied with Gelato.
If there’s anything we can assist you with, please don’t hesitate to reach out.
Kind regards,
Michal
Gelato Support Team
Nice
Hello,
Thank you for your 5-star review. We’re happy to know you had a positive experience with Gelato.
If there’s anything we can assist you with, please don’t hesitate to get in touch.
Andrzej
Gelato Support Team