Gelato: Print on Demand

Très bonne application pour les créateurs. La mise en ligne des produits est fluide, les maquettes sont propres et la connexion avec Shopify fonctionne sans problème. Les options d’impression sont de qualité et adaptées à une boutique artistique

Customer service has been a major disappointment. Products for product shoots were posted but never arrived being told that the products were sent. Some products have arrived damage, stained or with the wrong colours printed.

My store had its products disconnected due to a problem with Gelato and now I can no longer fulfill orders required. Now, I need to redesign more than 400 products because of this backend error by Gelato. It has almost crippled my business. Not happy at all - just disappointed all around.

Estoy super decepcionada con Gelato, al principio la impresión y el material era bueno, pero no sé que ha pasado que es horrible, la impresión viene con puntos y filetes, a veces la impresión es con DTG otras veces es un transfer, el envío cada vez es más lento, al principio tardaban muy poco en el envío ahora mismo es súper tedioso de 10 a 13 días. Los que tenemos tienda online bajo pedido no podemos esperar una buena calidad, es una loteria. Y por supuesto si los clientes se quejan adiós clientes, eres un pésimo profesional.

Absolute garbage support, and as of the time of this writing Gelato has yet to return my call for help on a MAJOR ISSUE that is literally a LEGAL LANDMINE for their entire company. They INCREASED PRICES DRASTICALLY on a variety of items with ZERO COMMUNICATION. I only found this out by doing an internal audit and stumbling over it by accident. Many of my posters had shot up by more than 40% cost with NO email and NO announcement. Imagine how many countless were affected, and yet they go on with business as usual. This is a class action lawsuit waiting to happen, and if nothing gets resolved and no changes are made then that shows they have lost their desire to help anyone and have succumbed to total greed. It is shameful how absolutely sloppy with their business and clients who give them revenue they have become. Many of my products are also priced DIFFERENT PRICES even for the same thing, depending on when they were created, and the dashboard price actually is INCORRECT and shows a lower price than it actually is. A year ago (early 2025) you could talk to someone immediately in their chat. Now, consistently, you can NEVER get anyone and it's always "our team members are busy" and you have to chat with the chatbot, which even if it refers you to a real person -- that person never answers you back or takes weeks to respond. HORRIBLE and SHAME on you for such poor quality service!

The only provider I'm dealing with who actually gets my products to me with templates and mock ups I don't have to modify. Love GELATO. They are listed as my provider in all my descriptions.

I have only used Gelato for the calendars, but I have found them to be great products. They ship them packaged well and are very fast to respond to any issues. My customers love my calendars, and I am loving Gelato. I look forward to to trying new products soon!

This is the best drop shipping, print on demand app for shops such as Etsy and Shopify! Prices are the best, it's so easy to set up and run, and the integration makes everything rum seamlessly! Gelato definitely has my allegiance.

I was so enthusiastic when I found you concept. I build up the products with many bright colors (which is the concept of my vision). Only to find out in all the many test orders I have placed that the colors that are marked available for the customer were not available. So I place the order, pay and minutes later I get the mail that these products are not available. This is frustrating for me. BUT I imagine how frustrating it can be for a costomer. He/she chooses carefully products they like and then they can´t receive the order. They will never set foot again there.

The only thing that works perfectly are water bottles. They are delivered within 2 days, that´s why I give you 2 stars.

I WOULD HAVE DREAMT SO MUCH TO GIVE YOU A 5 STAR REVIEW.....

honestly... I had SO MUCH HOPE in your concept

I love using gelato because it’s easy to use and they keep adding more shades of pink.

facile a utiliser et la connexion avec les autres sites de vente est plus facile et rapide, voir fiable que les autres compétiteurs. moins de choix pour certain type de produit mais ceux que j'ai besoin semble répondre à mon besoin. Je n'ai pas encore passé de commande, sous peu ;)