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The business model is very promising but unfortunately the technical solution (including the Shopify integration) does not live up to the high expectations. Errors occur too often causing orders to fail or be charged incorrectly.
In addition to this they have severe problems with products (particularly frames) out-of-stock. There are no automatic notification neither when an item it out-of-stock ...
Hi,
This feedback on stock management is well-received. Your feedback has been shared by many customers around the planet that, although they love that they finally have ...
Please can you send the A3 format (11.7x16.5) in a tube ? Because the posters arrive torn or crumpled when they are in cardboard. Thank you
Hi,
Thanks for your feedback and sorry to hear about the issue with your order.
This kind of feedback, paired with constant monitoring of data from our global network, has ...
I have been using Gelato for a few months with mixed results. 1 - More than half of my customers' orders arrived heavily damaged - while the box was not damaged, indicating the printers damaged the product and thought it was ok to ship it like that. Thankfully, Gelato has always been very good at refunding me for replacing orders, but it has left my customers with a bad first impression. With one ...
Hi,
First of all, thank you so much for taking the time to share your honest feedback - we really appreciate it!
At the same time, I am really sorry to hear about your ...
Easy to navigate but I would love to have some free mockups
Hi, Thank you for taking the time to share your feedback on our Shopify app. We're pleased to hear that you find our app easy to navigate. Regarding the request for free ...