리뷰 (1,189)

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2021년 5월 24일에 편집됨

Gelato is running an illegal scam business. They are illegally charging 9% VAT on my orders that are being shipped to US addresses from US fulfillment center. I will be filing an official complaint of theirs. Even after repeatedly notifying support on this issue, this still hasn't been fixed. In the name of tax, they are profiting. Additionally I have been charged 4x shipping they are advertising ...

JaneseApparel
미국
앱 사용 기간 2년 초과
답글 Gelato개 2021년 5월 26일

This review has been reported to Shopify as being fraudulent. The same review was also submitted on Trustpilot and they have now removed it after their investigation. We are ...

2020년 12월 14일

AVOID THEM AT ANY COST! Gelato is a big time scammer and they have no control over their printing partners. All they do is COVID COVID COVID. They are advertising fake Dec 10 deadlines for Christmas orders and now the orders placed on Dec 3 shows estimated delivery of 29th (this is fake too and keeps on extending). They will take your money and forget about orders. 11 days and they couldn't even ...

TheCozyApparel2
미국
앱 사용 기간 대략 2년
답글 Gelato개 2020년 12월 16일

Hi,

We are sorry to read this type of review. We try to always be genuine and honest in our communication. It is extremely rare to get this type of review, but we of course ...

2021년 10월 27일

Gelato can be good, but it can also be very bad. I was having a great experience for the first week, then Gelato started cancelling orders without notice (Customer pays, Gelato prints, Gelato Cancels without reason). Shipping time takes about 14 days for most of our orders, unwarranted cancellations have spontaneously shown up, and the live chat support has been useless as well. I do not ...

Hop Lexington
미국
앱 사용 기간 거의 2년
답글 Gelato개 2021년 10월 30일

Hi,

Firstly, we are very sorry that you have experienced this problem. Thank you for your time on the phone to provide more details - we appreciate the feedback very much as ...

2023년 10월 23일

CAUTION - Gelato automatically imports all current products from your store and syncs also all orders from different suppliers "as a feature". You have to deselect the option manually to import orders and you currently cannot deselect the import of all products. I cirrently have 2 gelato products and 80+ products from other suppliers, which are not the business of gelato. In times of data ...

STEINS|ART
독일
앱 사용 기간 9개월
답글 Gelato개 2023년 10월 24일

Hi Siegfried,

Thanks for the great call earlier. Once again, we're truly sorry about your onboarding experience, and really appreciate the feedback points which we'll use to ...

2022년 2월 18일에 편집됨

After months of use Gelato's app software doesn't work and the customer service has no answers, always. Every facet of Ecommerce has failed with Gelato from start to finish, payment, print quality, inventory accuracy and logistics. Over 10 customer complaints for print quality. They refuse to do reprints forcing you to refund orders. Their frames are not synced with inventory across Europe. ...

Special Gallery
미국
앱 사용 기간 7개월
답글 Gelato개 2021년 8월 9일

Thanks for your review! We are soon launching new features to make the integration experience even easier. If you need guidance or tips to grow further, we are here to ...

2022년 5월 26일

Endless problems with print quality and damaged prints. I used gelato for hundreds of photo, aluminium, and acrylic prints. I'm having to move my services to other providers after endless problems with items arriving damaged in post, and poor print quality.
"Museum Quality" prints are often scuffed and scratched. They do not appear to be high quality. Packaging is typically in a corrugated ...

charlesbrooksphotography
뉴질랜드
앱 사용 기간 6개월
답글 Gelato개 2022년 5월 28일

Hi Charles,

Thank you for your review and for your feedback.

We’re sorry to hear that there has been repeat damage to your orders. We report every error internally to ensure ...

2021년 1월 25일

If you're an Australian based business seriously reconsider. All of our orders placed up untill this point have been printed overseas resulting in a 3 week wait before arrival. Customer service is prompt but rarely can they solve a technical problem without deferring to their development team leaving you waiting days for a resolution. Beware of the free samples. If you want a true indication of ...

Kohd
오스트레일리아
앱 사용 기간 5개월
답글 Gelato개 2021년 1월 27일

Hi,

Thank you for your review and your guidance. I have reached out twice to you but not been able to connect so I respond here instead.

We understand your frustration and ...

2023년 12월 20일

Everything worked well for a while, but once we hit December, Gelato started missing ship/delivery dates. We have orders placed a month ago that still haven't shipped.

Their customer support apologized and told us to check each order's updated estimated delivery date. Of course, that's meaningless because Gelato simply kept updating the delivery date later and later.

Use this app if you'd like ...

Pediment Publishing
미국
앱 사용 기간 5개월
답글 Gelato개 2023년 12월 22일

Hi,

We are truly sorry to hear about the experience you've had with us - we aim for complete transparency, and are always striving to provide a reliable service. Thank you ...

2023년 11월 27일에 편집됨

I don't normally write reviews, but in this case I think it is very important that I share my experience. People say you get what you pay for and that is true with Gelato. I placed an order of fifteen 11oz mugs for a boutique according to Gelato's schedule to arrive before Black Friday. No biggie for a company of this size. Their printing partner split the order of 15 mugs into 3 packages. AND ...

Deborah E Mixed Media
미국
앱 사용 기간 4개월
답글 Gelato개 2023년 11월 25일

Hi Deborah,

We are truly sorry to hear about the experience you've had with your first order. This is definitely not the service we want to provide, and very far from the ...

2021년 5월 1일

If you’re new to POD, as I am, Gelato has a lot of seemingly great features. I was especially excited about the option for customers to utilize the personalization feature. I like their approach to sustainability and supporting local printers. After several months of trying to work through issues with their customer service team, I am giving up on trying to make this relationship work. Here’s a ...

River Road Print Shop
미국
앱 사용 기간 4개월
답글 Gelato개 2021년 5월 1일

Hi,

First and foremost it is very sad to read this. We are very sorry that you have experienced these problems.

Nevertheless, we would like to provide some information.

We ...