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Gelato good company..just I try to open my small business..please help me growth my business.. and help Me for running my good business..thank you..my last chance for the this my online business...
Hi there,
Thanks for taking the time to leave this review. We have some tips and tricks to help grow your business in our Help Centre you may wish to check out: https:// ...
yes
Hello,
Thank you for your review!
We truly value your feedback. If there's anything else we can assist you with, and if there is anything we can do to make your experience ...
Die Herstellungspreise sind ein wenig hoch und das Mockup anbinden kann schnell sehr anstrengend und Zeitaufwendig werden
Hallo,
Vielen Dank, dass Sie Ihre Erfahrungen mit Gelato geteilt haben – wir freuen uns über Ihr Feedback. Wir sind stets bestrebt, uns zu verbessern und ein 5-Sterne- ...
Só devia ter a língua em português
Olá,
Obrigado pelo seu feedback! Agradecemos sua sugestão de incluir opções de idioma português. Estamos sempre trabalhando para melhorar nossa plataforma e sua contribuição ...
I did initially have some issues with Gelato orders, however Achille took the time to reach out and personally correct the problem and make sure that everything was resolved. Thanks Achille.
Hi,
Thank you for reconsidering and updating the review.
We truly appreciate the feedback you gave us to help us improve, and we are glad that everything is now resolved.
...
UPDATE:
I had a chat with customer service and the problem was solved. It was a glitch, a pretty annoying one but just a glitch! Everything else has been going well since and customer service was extremely nice. So far so good :) This app is so problematic! It went into some of my shopify settings and changed them, for example it changed the fulfillment of some random products of MINE to gelato ...
Hi,
Firstly, I apologise for the technical issues you faced related to fulfilment of some of your products. We appreciate the feedback very much - it is feedback like this ...
I placed three test orders on Monday, September 30th. Two canvas and one framed print. The company gave me three free orders up to a certain dollar amount, so I thought I'd try it. The items arrived on Saturday - lightning fast. I'll admit that I was skeptical since their canvas prints are considerably cheaper than my current supplier. But the print and durability are easily tied for the best ...
Hi,
Thank you so much for trying out our service and for taking the time to provide your feedback.
We are glad you are overall satisfied with your first orders but we would ...
Straight forward app! Does the job perfectly, easy to configure! Even for a non tech savy person! took us less than an hour to connect the catalogue and update our product. It seems to have issue with automatic shipping cost, when order 2 of one item the shipping cost stay the one of one item though.
Hi, thanks for your review.
We're glad to hear you were able to set up your store quickly.
I have just reached out to you over e-mail, so we can address the issue described ...
Would be nice if the language didn't change based on the windows system u are using... fix it please. ty come again
Hello,
We appreciate your feedback. Language consistency is important, and we apologize for any inconvenience caused by the language change based on the Windows system. Our ...
I ordered 7 products and was charged for 15. I contacted customer service twice in the last two weeks and was told that it’s been escalated. UPDATE February 22nd: Gelato has gone over and beyond to help resolve this issue and has assured me that this was a one-time glitch in their system.
Hi
First of all, this is of course not how any customer should experience Gelato.
The technical issues you experienced are due to a routing mistake. Even though this is ...