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Great Platform
Hello,
Thank you for your positive feedback. We're delighted to hear that you find Gelato to be a great platform. Providing an excellent user experience is our top priority, and we're pleased to know that we've met your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you.
Best regards,
Michal
Gelato Support Team
Gelato is a great print on demand app, their team is very helpful and products quality are excellent. I highly recommend it
Hi, thanks for your review. Great to hear you're happy with our integration and products. Our team is here 24/7 to help if needed. Kind regards, Adeline
I have used Gelato for about 6 months now and I am very happy with the quality but particularly shipping times.
Hello,
Thank you for taking the time to share your experience with Gelato! We're delighted to hear that you've been enjoying the quality of our products and are satisfied with our fast shipping times. If you ever have any questions or need assistance, feel free to reach out.
Happy printing,
Bart
Gelato Support Team
I am a very happy customer with Gelato. Not only are there products high-quality but their customer support is amazing. Whether I use their chat app for assistance or I email them directly, they are always very helpful! I recently had a discussion with one of their team members and the marketing strategy I received has made a huge difference in my online business. Thank you so much Gelato!
Hello,
We are absolutely delighted to hear that you are a very happy customer with Gelato! Thank you for taking the time to share your positive feedback. It brings us great joy to know that our high-quality products and exceptional customer support have made a positive impact on your business.
Our team takes pride in providing top-notch assistance through our chat app and email, and we're thrilled to have been able to help you. It's fantastic to hear that the marketing strategy you received from one of our team members has made a significant difference in your online business. We always strive to provide valuable insights and support to our customers to help them thrive.
Your success and satisfaction mean the world to us, and we are grateful to have the opportunity to be a part of your journey. Should you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Thank you for choosing Gelato, and we look forward to continuing to support your business.
Here's to more success and growth together,
Bartosz
Gelato Support Team
Once again this site is locking up and not efficiently letting me add new products. I've ruled out a problem with my internet.
Hi,
We're truly sorry to hear about the difficulties you've experienced with our Shopify app. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience this issue has caused. We understand the importance of efficiently adding new products, and we're committed to resolving this issue promptly. I've reached you directly via email to assist you further. We appreciate your patience and understanding as we work to improve your experience.
Best regards,
Michal
Gelato Support Team
UPDATE:
I had a chat with customer service and the problem was solved. It was a glitch, a pretty annoying one but just a glitch! Everything else has been going well since and customer service was extremely nice. So far so good :) This app is so problematic! It went into some of my shopify settings and changed them, for example it changed the fulfillment of some random products of MINE to gelato for no reason, causing people to not be able to purchase them from my store anymore and making me lose sales! HOW RANDOM IS THAT?? Not to mention how hard it is to ignore products on the platform. Jeez. Can't wait for calendar season to be over so I can erase it and never use it again.
Hi,
Firstly, I apologise for the technical issues you faced related to fulfilment of some of your products. We appreciate the feedback very much - it is feedback like this that helps us to improve.
I reached out to you yesterday as we would like to support you and resolve the issues you faced, but we unfortunately have not heard back. Please know that you can reach out to me directly at any time (I provided my phone number and contact details in the email I sent) if you would like to give us a chance to earn your trust. I look forward to connecting with you soon.
Regards,
Pradeep
SVP Customer Success
Gelato is running an illegal scam business. They are illegally charging 9% VAT on my orders that are being shipped to US addresses from US fulfillment center. I will be filing an official complaint of theirs. Even after repeatedly notifying support on this issue, this still hasn't been fixed. In the name of tax, they are profiting. Additionally I have been charged 4x shipping they are advertising. For instance, they show 6$ shipping on framed posters, but charging 24$ for shipping. Fake stock availability - For framed posters, they show all frames are in stock. Once I placed the order, they cancelled my order after 4 days saying it's out of stock. Enough of taking your customers for granted. These businesses have no idea how much pain they cause to their customers by providing substandard services. I have invested so much in advertising the product and it took them a second to cancel my order. Order #G-210520214654
This review has been reported to Shopify as being fraudulent. The same review was also submitted on Trustpilot and they have now removed it after their investigation. We are awaiting Shopify to take action and their response below:
“We take claims regarding fake and inappropriate reviews very seriously as they undermine the integrity of Shopify’s App Store. Any reviews that are reported to be abusive or a conflict of interest are investigated and actioned as appropriate. I've made note of your experience and our teams will be looking further into what happened. If the review is legitimate it will remain on the app store, and if the review is fraudulent we'll be sure to action as appropriate.”
It great❤️
Hello,
Thank you for sharing your feedback with us! Seeing that heart emoji made us smile.
If there's ever anything we can do to make your experience even better, just drop us a line.
Best regards,
Bart
Gelato Support Team
No way to update prices in bulk. Requested escalation to management twice, never got contacted.
Hi there,
Thanks for taking the time to share your feedback.
We've looked into this and can see two of our senior team members have attempted to reach out to you (including one manager) highlighting the available options - we're sorry if these weren't received.
We've just sent a new email to your alternative email address with the details. If you still haven't received anything please reach out to us via apifeedback@gelato.com and we'll be happy to discuss.
Best regards,
Kyle
Head of Customer Service
Great App, 100% quality products and services. His delivery options are more important for our customer experience. Good Job guys.
Hi, thanks for your review! It's great you are enjoying our products and integration. Please feel free to reach our support team whenever you need us. We're here 24/7 to help! Kind regards, Adeline