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I am really amazed with how good Gelato's support is. Fast responses and all of the problems our store had until now were solved in a matter of hours/days. I would not choose to work with any other Print on Demand platform.
Hi, thank you so much for your review! We're so happy to be here to support you any time you need us while you continue to grow your business. You can count on us! Kind regards, Adeline
Gelato has been great for me so far. Especially their customer service. I've used other Print on demand companies and their customer service is no way near as good as Gelato's is.
I'd like more variety. If Gelato added hats & beanies I wouldn't have any need for the other print on demand companies I currently use.
Overall great service and great company.
Hello, thank you for your feedback on Gelato!
We're happy to hear that you've had a great experience with our customer service, and we appreciate your suggestion for adding more variety to our product offerings. We are always looking to expand our product selection and will definitely take your request into consideration.
Thank you for choosing Gelato, and we look forward to continuing to support your business,
Bartosz
Gelato Support Team
I've tried a few POD and Gelato has been my preferred for a number of reasons. The app integrates well with my sales channels so that orders are automatically fulfilled. The customer service from Gelato is pretty incredible, I get responses to all inquiries very quickly and have a resolution in time to responds to my customers so that they aren't waiting either. Highly recommend Gelato for your POD integration with Shopify!
Hi, thanks for your review! We're thrilled to hear that we're your go-to POD platform and that our support team is delighting you with their service. We look forward to continuing to support your business across your sales channels as you scale. You can count on us to be there for you. Kind regards, Adeline
Gelato is a game changer! I switched from Printify to Gelato and it was the best decision I could have made. During holiday season, posters were almost always printed and shipped in 2 days or less. Their semi-gloss posters are of fantastic quality, really bright vibrant colors. They also have phenomenal customer support - a customer recently received an order and accidentally tore the poster upon opening it, and they sent a full refund so I could reorder. I am currently setting up with API, it is a very pain free process compared to Printify. Thank you Gelato!
Hi and thank you for your kind words about our speed, customer service, and products. We're honored you've switched over to Gelato to support your business and we're happy to support you 24/7 - whenever you need us! Happy holidays and kind regards, Adeline
Amazing company which has a very great team! They take the time to help you growing and optimising your business. And I'm not even talking about their absolute great customer support which helps you within a couple of minutes. A special thanks to Styrbjörn, Achille, Miguel and the whole customer support team for helping us. Keep the good things up! ❤️
It is very energizing to read your review! Thank you for the feedback on our customer support team - I will forward this to our agents as well as to Styrbjörn and Miguel. Looking forward to supporting your business growth! Best, Achille
extremely user friendly, easy for anyone new to use. I recommend using Gelato for any printing needs. The website is fantastic to integrate into any store.
Thank you very much for your review! We are happy to hear that you've found Gelato and our integration easy to use. We've got even more great features and products coming up soon that we're excited to share in the upcoming weeks. As you grow, remember that we're here for you 24/7.
Best wishes,
Alyssa Rivera
Customer Service Director
So glad that I found Gelato! The integration was quick and easy and the product mix is perfect for my art business.
Hi and thank you for your review! We're glad to hear the integration was easy and that we can support the growth of your art business with our products. Our team is working to make the software even easier and more automated, and we have great products coming up in the next few months. We look forward to continuing to work with you! Best, Achille.
I used this app really good. Enjoy custom Designing all. good printing. fast shipping. Customer's good feedback also.
Hi, thanks for your review! We're glad to hear you enjoy using Gelato. In case you need anything from us, we're available 24/7. Kind regards, Bartosz
I use this to preview my shop and also make minor purchases to check the system is functioning correctly -
Thanks for your review! Please reach out if you need any help. We're here 24/7 to support. Kind regards, Adeline
it is a really quality Mug and very fast shipping the printing color was very good I wish I can add the photo
Hi,
Thank you for your review.
We are humbled and glad that you and your customers are satisfied with the quality of our products and the fast shipping :-)
Should you have any questions we are always happy to help!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato